NPLQ Course Questions with Verified Correct
Answers
What is accountability for a lifeguard?
Making sure you always follow your training in the event of an emergency so that you have
nothing to worry about in the investigation
According the Health and Safety Act 1974, what must a lifeguard do?
Take care of themselves and others
Contribute to safety arrangements and the development of the PSOP
Co-Operate with colleagues
Notify your manager if of any situation that represents a danger
According the Health and Safety Act 1974, what must an employer do?
Protect the safety and welfare of members of the public and employees
Provide good information, instruction and training to enable employees to work safely
Regularly carry out risk assesments in the workplace
Develop PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
How should you act when speaking to a customer?
Smile
Eye contact
Be fair but firm
Give reasons for any decisions made
Don't display anger
,Never intimidate customers
Remain calm
What does COSHH stand for?
Control Of Substances Hazardous to Health
What is COSHH?
The regulation that requires employers to control substances that are hazardous to health
(chemicals, cleaning chemicals)
What does REACH stand for?
Registration Evaluation Authorisation and restriction of CHemicals
How do you recognise a prohibited sign?
Red circle with Red diagonal line going through, white background
How do you recognise a Warning sign?
Yellow triangle, Black outline
How do you recognise a mandatory sign?
Blue circle
How do you recognise an emergency escape or first aid sign?
ALWAYS green and white
What does the prohibition sign signify?
This shows behaviour likely to increase or cause danger
What does the Warning sign signify?
,This gives warning of a hazard or danger
What does a mandatory sign signify?
This prescribes specific behavior that MUST happen
What does the emergency escape or first aid sign signify?
This shows the position of emergency exits, first aid or rescue facilities
What should the customer's perceptions of a lifeguard be?
They safeguard lives
They give peace of mind
They are professional and can be relied on
They offer excellent customer service
They represent the centre
They are friendly
The can advise swimmers
How should you deal with complaints?
Listen carefully WITHOUT INTERRUPTION to get the full details
Ask questions to get more info
Recap issue to show you have listened and understand situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for?
Normal Operating Procedures/Plan
What will the employer have set out in the NOP?
, Rules of the facility
Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in relation to the NOP?
Understand and apply the rules of your pool in accordance with your training
Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your employer
What does PSOP stand for?
Pool Safety Operating Procedures
What will your employer do in relation to the PSOP?
They will provide you with a full and thorough induction in the PSOP at the start of your
employment
What will an induction cover?
Basic Health and Safety information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for?
Answers
What is accountability for a lifeguard?
Making sure you always follow your training in the event of an emergency so that you have
nothing to worry about in the investigation
According the Health and Safety Act 1974, what must a lifeguard do?
Take care of themselves and others
Contribute to safety arrangements and the development of the PSOP
Co-Operate with colleagues
Notify your manager if of any situation that represents a danger
According the Health and Safety Act 1974, what must an employer do?
Protect the safety and welfare of members of the public and employees
Provide good information, instruction and training to enable employees to work safely
Regularly carry out risk assesments in the workplace
Develop PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
How should you act when speaking to a customer?
Smile
Eye contact
Be fair but firm
Give reasons for any decisions made
Don't display anger
,Never intimidate customers
Remain calm
What does COSHH stand for?
Control Of Substances Hazardous to Health
What is COSHH?
The regulation that requires employers to control substances that are hazardous to health
(chemicals, cleaning chemicals)
What does REACH stand for?
Registration Evaluation Authorisation and restriction of CHemicals
How do you recognise a prohibited sign?
Red circle with Red diagonal line going through, white background
How do you recognise a Warning sign?
Yellow triangle, Black outline
How do you recognise a mandatory sign?
Blue circle
How do you recognise an emergency escape or first aid sign?
ALWAYS green and white
What does the prohibition sign signify?
This shows behaviour likely to increase or cause danger
What does the Warning sign signify?
,This gives warning of a hazard or danger
What does a mandatory sign signify?
This prescribes specific behavior that MUST happen
What does the emergency escape or first aid sign signify?
This shows the position of emergency exits, first aid or rescue facilities
What should the customer's perceptions of a lifeguard be?
They safeguard lives
They give peace of mind
They are professional and can be relied on
They offer excellent customer service
They represent the centre
They are friendly
The can advise swimmers
How should you deal with complaints?
Listen carefully WITHOUT INTERRUPTION to get the full details
Ask questions to get more info
Recap issue to show you have listened and understand situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for?
Normal Operating Procedures/Plan
What will the employer have set out in the NOP?
, Rules of the facility
Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in relation to the NOP?
Understand and apply the rules of your pool in accordance with your training
Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your employer
What does PSOP stand for?
Pool Safety Operating Procedures
What will your employer do in relation to the PSOP?
They will provide you with a full and thorough induction in the PSOP at the start of your
employment
What will an induction cover?
Basic Health and Safety information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for?
