MAR 3203 EXAM 3 UCF UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS (3)

MAR 3203 EXAM 3 UCF UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS (3)
Question:
MAR 3203 EXAM 3 UCF UPDATED
CORRECT ANSWERS
identifies and plots problems or defects in
Prevention cost
1
quality
3




Answer:
ACTUAL QUESTIONS AND
descending order of frequency

, more
2
parato chart
4

Question:
Prevention cost
Answer:
incurred to prevent or avoid quality problems; design, implementation,
maintenance ex. product or service requirements, quality planning, quality
assurance, training

Question:
Appraisal costs
Answer:
associated with measuring and monitoring activities related to quality; suppliers &
customers evaluation of purchased materials, processes, products and services,
ex. verification, quality audits, supplier rating, cost to maintain instruments and
equipment

Question:
internal failure costs
Answer:
incurred to remedy defects discovered before the product or service is delivered
to the customer, ex. wastes, scrap, rework or rectification, downgrading

Question:
external failure cost
Answer:
incurred to remedy defects discovered by the customers, ex. repairs and
servicing, warranty claims, complaints, returns, product liability costs

Question:
quality
Answer:
the totality of features and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs

Question:
Quality
Answer:
__________ is based off of 3 things:
User based - better performance, more features
Manufacturing based - conformance to standards, making it right the first time
Product based - specific and measurable attributes

Question: