WGU C724 - INFORMATION SYSTEMS MANAGEMENT |
QUESTIONS AND ANSWERS | 2026 UPDATE | LATEST
VERSION | WITH COMPLETE SOLUTIONS
• A department mines the prior year's data to determine if there are patterns related
to absenteeism on a month-by-month basis. Which department (i.e. business
function) benefits from this technology? -✓✓ Human Resources
• A department utilizes data mining to analyze the best means of organizing their
manufacturing facility to achieve operational excellence. Which department (i.e.
business function) benefits from this technology? -✓✓ Productions/Operations
• In a recent department meeting an employee suggested that perhaps the company
could save money if they re-evaluated the demand for their products based on
regional weather patterns. Their goal is to improve decision making concerning
pricing strategies in light of demand. Which department (i.e. business function)
benefits from this technology? -✓✓ Sales/ Marketing
• The CEO has asked that each department reduce their budget by 5%. This
department is charged with providing ROI numbers to other units within the
company to aid them in making the best decisions on where to trim their budgets.
Which department (i.e. business function) benefits from this technology? -✓✓
Finance/ Accounting
• An edge router is considered which of the following components of an
Information System? -✓✓ Hardware
• A CEO is considered which of the following components of an Information
System? -✓✓ People
,• Issuing invoices to customers is considered which of the following components
of an Information System? -✓✓ Processes
• An Android operating system is considered which of the following components
of an Information System? -✓✓ Software
• Customer buying history is considered which of the following components of an
Information System? -✓✓ Data
• Bob's Country Bunker has decided that they need to be able to track buying
behavior and strategically determine how much of a discount (i.e., $5, $10, $15,
etc.) to offer customers to maximize customer spending. Which of the following is
a strategic benefit provided to the company -✓✓ Improved Decision Making
• Sally is the CEO of an auto parts manufacturing firm and she knows that price is
the main criteria her customers consider when deciding who to buy from. As a
result, she is looking for ways to drive down costs. She is considering an extranet
to increase efficiencies when working with corporate partners. Which of the
following is a strategic benefit provided to the company? -✓✓ Strong Supplier
Relations
• Fred operates a sub shop and knows that he has many competitors, so he is
always focused on making sure that customers have a good experience and feel a
connection with his brand. Fred begins utilizing a strategy where he provides
customers with frequent buyer cards and gives them rewards for return trips and
for completing surveys about their experience. Which of the following is a
strategic benefit provided to the company? -✓✓ Customer Satisfaction
• A large retailer has developed a supply chain management system that is the envy
of their competitors. However, their competitors have been unable to replicate their
, SCM despite having tried for years. The SCM allows them to move product to the
right location at the right time while minimizing cost. Which of the following is a
strategic benefit provided to the company? -✓✓ Competitive Advantage
• A University has decided to look at student pass rates in comparison to time spent
in online textbooks. In order to look for patterns in the data they are utilizing data
mining. They hope to identify best practices that can be used to recommend study
strategies that will increase student success. Which of the following is a strategic
benefit provided to the company? -✓✓ Operational Excellence
• Company A has found that their biggest competitor will be releasing a new
version of their phone. This competitor's smartphone is superior and includes two
features that so unique that customers are willing to pay a premium. Which of the
following is a strategic benefit provided to the company? -✓✓ Product
Differentiation
• Company A has realized that they are in a mature industry. As a result, there is a
good deal of competitive rivalry. This rivalry is driving profits down and they
realize that they cannot continue to compete. They decide that they need to develop
new products or services to enter a new industry that is more profitable. In order to
identify the industry, they would like to enter, they need to analyze data from
various industries as well as data related to their current strengths and weaknesses.
Does this scenario represent a structured or unstructured decision? -✓✓
Unstructured
• Company A has realized that they are in a mature industry. As a result, there is a
good deal of competitive rivalry. This rivalry is driving profits down and they
realize that they cannot continue to compete. They decide that they need to develop
new products or services to enter a new industry that is more profitable. In order to
identify the industry, they would like to enter, they need to analyze data from
various industries as well as data related to their current strengths and weaknesses.
QUESTIONS AND ANSWERS | 2026 UPDATE | LATEST
VERSION | WITH COMPLETE SOLUTIONS
• A department mines the prior year's data to determine if there are patterns related
to absenteeism on a month-by-month basis. Which department (i.e. business
function) benefits from this technology? -✓✓ Human Resources
• A department utilizes data mining to analyze the best means of organizing their
manufacturing facility to achieve operational excellence. Which department (i.e.
business function) benefits from this technology? -✓✓ Productions/Operations
• In a recent department meeting an employee suggested that perhaps the company
could save money if they re-evaluated the demand for their products based on
regional weather patterns. Their goal is to improve decision making concerning
pricing strategies in light of demand. Which department (i.e. business function)
benefits from this technology? -✓✓ Sales/ Marketing
• The CEO has asked that each department reduce their budget by 5%. This
department is charged with providing ROI numbers to other units within the
company to aid them in making the best decisions on where to trim their budgets.
Which department (i.e. business function) benefits from this technology? -✓✓
Finance/ Accounting
• An edge router is considered which of the following components of an
Information System? -✓✓ Hardware
• A CEO is considered which of the following components of an Information
System? -✓✓ People
,• Issuing invoices to customers is considered which of the following components
of an Information System? -✓✓ Processes
• An Android operating system is considered which of the following components
of an Information System? -✓✓ Software
• Customer buying history is considered which of the following components of an
Information System? -✓✓ Data
• Bob's Country Bunker has decided that they need to be able to track buying
behavior and strategically determine how much of a discount (i.e., $5, $10, $15,
etc.) to offer customers to maximize customer spending. Which of the following is
a strategic benefit provided to the company -✓✓ Improved Decision Making
• Sally is the CEO of an auto parts manufacturing firm and she knows that price is
the main criteria her customers consider when deciding who to buy from. As a
result, she is looking for ways to drive down costs. She is considering an extranet
to increase efficiencies when working with corporate partners. Which of the
following is a strategic benefit provided to the company? -✓✓ Strong Supplier
Relations
• Fred operates a sub shop and knows that he has many competitors, so he is
always focused on making sure that customers have a good experience and feel a
connection with his brand. Fred begins utilizing a strategy where he provides
customers with frequent buyer cards and gives them rewards for return trips and
for completing surveys about their experience. Which of the following is a
strategic benefit provided to the company? -✓✓ Customer Satisfaction
• A large retailer has developed a supply chain management system that is the envy
of their competitors. However, their competitors have been unable to replicate their
, SCM despite having tried for years. The SCM allows them to move product to the
right location at the right time while minimizing cost. Which of the following is a
strategic benefit provided to the company? -✓✓ Competitive Advantage
• A University has decided to look at student pass rates in comparison to time spent
in online textbooks. In order to look for patterns in the data they are utilizing data
mining. They hope to identify best practices that can be used to recommend study
strategies that will increase student success. Which of the following is a strategic
benefit provided to the company? -✓✓ Operational Excellence
• Company A has found that their biggest competitor will be releasing a new
version of their phone. This competitor's smartphone is superior and includes two
features that so unique that customers are willing to pay a premium. Which of the
following is a strategic benefit provided to the company? -✓✓ Product
Differentiation
• Company A has realized that they are in a mature industry. As a result, there is a
good deal of competitive rivalry. This rivalry is driving profits down and they
realize that they cannot continue to compete. They decide that they need to develop
new products or services to enter a new industry that is more profitable. In order to
identify the industry, they would like to enter, they need to analyze data from
various industries as well as data related to their current strengths and weaknesses.
Does this scenario represent a structured or unstructured decision? -✓✓
Unstructured
• Company A has realized that they are in a mature industry. As a result, there is a
good deal of competitive rivalry. This rivalry is driving profits down and they
realize that they cannot continue to compete. They decide that they need to develop
new products or services to enter a new industry that is more profitable. In order to
identify the industry, they would like to enter, they need to analyze data from
various industries as well as data related to their current strengths and weaknesses.
