DELL CLIENT FOUNDATIONS EXAM | LATEST ACTUAL EXAM |
QUESTIONS AND CORRECT DETAILED ANSWERS | 2026
UPDATE
• Which key is used to access the one time boot menu while restarting the computer? -
✓✓ F12
• When to use RTC Reset? -✓✓ To recover from No POST/No Boot
• If the system is not booting into the operating system, how can you check if the hard
drive is detected? -✓✓ Go to BIOS
• When would you run the RMA Shim tool on a Chromebook? -✓✓ In the event of
system board replacement
• Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? -✓✓ Reseat parts and
cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-
in-One. -✓✓ True
• If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select? -✓✓ Recovery image from
the external USB key
• How will the Dell Command Utility Update help Customers? -✓✓ Dell Command Utility
Update will check online for the latest BIOS, driver, Firmware and Dell Application
updates for a system and also helps to download and install the updates.
• T/F: M.2 is a data transfer protocol while NVMe is the form factor. -✓✓ False
• If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? -✓✓ Corrupt or missing operating system
• Choose all that apply: Select all the steps involved in unpacking parts. -✓✓ If the part
has visible damage, do not use the part. Contact Dell technical support to dispatch
another part. Return the part with a description of the damage.
, Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
If the part contained in the box was secured properly without visible damage, continue
with the next steps.
• What is BIOS Auto-Recovery? -✓✓ BIOS Auto-Recovery is an automatic recovery
process occurred if BIOS image integrity is failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
• Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? -✓✓ The systemboard jumper is at SERVICE_MODE state
• BIOS Recovery 2 from Hard Drive option can be disabled in ______. -✓✓ BIOS
• T/F: Discrete Graphics cards connect to the motherboard of a computer system using
a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. -✓✓ True
• Which is the easiest way to verify the functionality of system board? -✓✓ By removing
the memory module
• Select the correct service scenario for a Dell system factory installed with Windows 10
which has been root caused to a fault MB. -✓✓ Replacement motherboard will be
dispatched together with Windows Universal Replacement DPK which will be used for
activation.
• T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -✓✓
True
• To preserve BIOS settings before recovering it, user need to _________. -✓✓ Set the
"Reset NVRAM" option to "Disabled" before starting the recovery process.
• On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are
the steps required to access BIOS/System? -✓✓ Press the power button, before the
Dell logo is displayed press the Volume Down button.
QUESTIONS AND CORRECT DETAILED ANSWERS | 2026
UPDATE
• Which key is used to access the one time boot menu while restarting the computer? -
✓✓ F12
• When to use RTC Reset? -✓✓ To recover from No POST/No Boot
• If the system is not booting into the operating system, how can you check if the hard
drive is detected? -✓✓ Go to BIOS
• When would you run the RMA Shim tool on a Chromebook? -✓✓ In the event of
system board replacement
• Choose all that apply: When encountered with a no POST situation, what must
technicians do prior to replacing the suspected failed part? -✓✓ Reseat parts and
cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and
check BIOS settings.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-
in-One. -✓✓ True
• If recovery image from both system's primary hard drive and external USB key is
present, which image will the BIOS Recovery 2 tool select? -✓✓ Recovery image from
the external USB key
• How will the Dell Command Utility Update help Customers? -✓✓ Dell Command Utility
Update will check online for the latest BIOS, driver, Firmware and Dell Application
updates for a system and also helps to download and install the updates.
• T/F: M.2 is a data transfer protocol while NVMe is the form factor. -✓✓ False
• If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? -✓✓ Corrupt or missing operating system
• Choose all that apply: Select all the steps involved in unpacking parts. -✓✓ If the part
has visible damage, do not use the part. Contact Dell technical support to dispatch
another part. Return the part with a description of the damage.
, Place the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
Do not break the tamper proof seal on the ESD bag unless you intend to install the part
immediately.
If the part contained in the box was secured properly without visible damage, continue
with the next steps.
• What is BIOS Auto-Recovery? -✓✓ BIOS Auto-Recovery is an automatic recovery
process occurred if BIOS image integrity is failed while booting, provided the BIOS
Auto-Recovery feature from hard drive is enabled in BIOS.
• Why sometimes the values in BIOS cannot be saved and shows as manufacturing
mode? -✓✓ The systemboard jumper is at SERVICE_MODE state
• BIOS Recovery 2 from Hard Drive option can be disabled in ______. -✓✓ BIOS
• T/F: Discrete Graphics cards connect to the motherboard of a computer system using
a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component
Interconnect Express (PCIe) connection. -✓✓ True
• Which is the easiest way to verify the functionality of system board? -✓✓ By removing
the memory module
• Select the correct service scenario for a Dell system factory installed with Windows 10
which has been root caused to a fault MB. -✓✓ Replacement motherboard will be
dispatched together with Windows Universal Replacement DPK which will be used for
activation.
• T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. -✓✓
True
• To preserve BIOS settings before recovering it, user need to _________. -✓✓ Set the
"Reset NVRAM" option to "Disabled" before starting the recovery process.
• On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are
the steps required to access BIOS/System? -✓✓ Press the power button, before the
Dell logo is displayed press the Volume Down button.
