Deca Hospitality and Tourism Study Guide with
Complete Solutions
Correct
Incorrect
1 of 140
Term
One way that hospitality and tourism businesses might build customer
loyalty is by participating in
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service-quality programs. community outreach activities.
marketing research studies. industry-related meetings.
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2 of 140
Term
,A small, local restaurant has decided to advertise its elegant
atmosphere and qualified wait staff. This
approach is an example of_______ marketing.
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Product Service
Price Place
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3 of 140
Definition
A machine that stamps a date and time on correspondence or forms;
used to keep track of guest check in and check out, and hotel
correspondence.
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date- and time-stamping
tour operator
machine
room status report full-service hotel
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4 of 140
Definition
The number of rooms that are occupied in a lodging facility on
average.
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capacity occupancy rate
corporate rate rate parity
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5 of 140
Definition
Describes a room that the guest has checked out of and the
housekeeping staff has cleaned.
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vacant and ready [v/r] suite
, house limit room status report
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6 of 140
Term
Effective corporate blogs are typically
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Updated once per month. Search-engine friendly.
Highly technical in nature. Written by one author.
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7 of 140
Term
Carrying out housekeeping responsibilities in a restaurant's dining
room on a regular basis is important
because
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Complete Solutions
Correct
Incorrect
1 of 140
Term
One way that hospitality and tourism businesses might build customer
loyalty is by participating in
Give this one a try later!
service-quality programs. community outreach activities.
marketing research studies. industry-related meetings.
Don't know?
2 of 140
Term
,A small, local restaurant has decided to advertise its elegant
atmosphere and qualified wait staff. This
approach is an example of_______ marketing.
Give this one a try later!
Product Service
Price Place
Don't know?
3 of 140
Definition
A machine that stamps a date and time on correspondence or forms;
used to keep track of guest check in and check out, and hotel
correspondence.
Give this one a try later!
date- and time-stamping
tour operator
machine
room status report full-service hotel
, Don't know?
4 of 140
Definition
The number of rooms that are occupied in a lodging facility on
average.
Give this one a try later!
capacity occupancy rate
corporate rate rate parity
Don't know?
5 of 140
Definition
Describes a room that the guest has checked out of and the
housekeeping staff has cleaned.
Give this one a try later!
vacant and ready [v/r] suite
, house limit room status report
Don't know?
6 of 140
Term
Effective corporate blogs are typically
Give this one a try later!
Updated once per month. Search-engine friendly.
Highly technical in nature. Written by one author.
Don't know?
7 of 140
Term
Carrying out housekeeping responsibilities in a restaurant's dining
room on a regular basis is important
because
Give this one a try later!
