USPS 421 ACTUAL TEST PAPER COMPLETE
QUESTIONS AND ANSWERS FULL
SOLUTION
●● Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPS
runs on this.
Answer: 24-Hour Clock
●● Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
Answer: Delivery Methods
●● Automated Postal Centers
Answer: APC
●● Self-serve kiosks, commercial retail outlets, banks, ATMs.
Answer: Automated Postal Centers
●● Determines operational startup & staffing.
Answer: Mail Arrival Profile
●● Critical Entry Time
,Answer: CET
●● Mail is cleared for dispatch.
Answer: Clearance Time
●● Carriers in from street.
Answer: 18:00
●● 80% of collection mail should be cancelled at the P&DC.
Answer: 20:00
●● Out of primary processing.
Answer: 23:00
●● Secondary Operations Complete
Answer: 24:00
●● Distribute to DDC/DDU
Answer: 04:00-09:00
●● 100% of DPS 2nd pass complete.
Answer: 07:00
,●● Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage,
protects privacy.
Answer: Core Responsibility
●● Online resource to find handbooks, manuals, publications.
Answer: PolicyNet
●● Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
Answer: Directives
●● Domestic Mail Manual
Answer: DMM
●● DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
Answer: Domestic Mail Manual
●● International Mail Manual
Answer: IMM
, ●● IMM - Mailing conditions for each country, also includes a list of
countries.
Answer: International Mail Manual
●● Adminstrative Support Manual
Answer: ASM
●● Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
Answer: Administrative Support Manual
●● Postal Operations Manual
Answer: POM
●● Operations function of field organizations. Information regarding
retail, philatelic, collection, mail processing, transportation, delivery,
vehical operation.
Answer: Postal Operations Manual
●● Employee & Labor Relations Manual
Answer: ELM
QUESTIONS AND ANSWERS FULL
SOLUTION
●● Improve effectiveness through standardization & innovation. End-to-
end process to ensure mail is Collected, distributed, and delivered. USPS
runs on this.
Answer: 24-Hour Clock
●● Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
Answer: Delivery Methods
●● Automated Postal Centers
Answer: APC
●● Self-serve kiosks, commercial retail outlets, banks, ATMs.
Answer: Automated Postal Centers
●● Determines operational startup & staffing.
Answer: Mail Arrival Profile
●● Critical Entry Time
,Answer: CET
●● Mail is cleared for dispatch.
Answer: Clearance Time
●● Carriers in from street.
Answer: 18:00
●● 80% of collection mail should be cancelled at the P&DC.
Answer: 20:00
●● Out of primary processing.
Answer: 23:00
●● Secondary Operations Complete
Answer: 24:00
●● Distribute to DDC/DDU
Answer: 04:00-09:00
●● 100% of DPS 2nd pass complete.
Answer: 07:00
,●● Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage,
protects privacy.
Answer: Core Responsibility
●● Online resource to find handbooks, manuals, publications.
Answer: PolicyNet
●● Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
Answer: Directives
●● Domestic Mail Manual
Answer: DMM
●● DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
Answer: Domestic Mail Manual
●● International Mail Manual
Answer: IMM
, ●● IMM - Mailing conditions for each country, also includes a list of
countries.
Answer: International Mail Manual
●● Adminstrative Support Manual
Answer: ASM
●● Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
Answer: Administrative Support Manual
●● Postal Operations Manual
Answer: POM
●● Operations function of field organizations. Information regarding
retail, philatelic, collection, mail processing, transportation, delivery,
vehical operation.
Answer: Postal Operations Manual
●● Employee & Labor Relations Manual
Answer: ELM
