UCSD MGT 18 COMPREHENSIVE EXAM
STUDY GUIDE COMPLETE QUESTIONS AND
SOLUTIONS
●● Banaji, Bazerman and Chugh call attention to which factor that
impacts decision making in the workplace?
Answer: Implicit biases*
●● According to Scott Page, which is more likely to increase the
probability of innovation?
Answer: Two or more smart people with different perspectives who
disagree*
●● According to Scott Page, which team do we think will be more fun?
Answer: a homogeneous team*
●● What does Marshall Goldsmith call the stress and strain that
accompanies mixtures of cultural differences and similarities?
Answer: A Diversity tension*
●● What is the midsection of the "identity pyramid" presented by Geert
Hofstede that illustrates our characteristics and associations that connect
us to others?
,Answer: group or social identifications*
●● According to Sandra Sucher, social categorization and stereotyping
that distinguishes a person as "other" within the work environment
usually perceives that "otherness" as a positive asset.
Answer: false
●● What characteristics are considered master statuses or foreground
identities?
Answer: African-American, millennial, female*
●● According to Sandra Sucher and M. Banaji, the conscious desire to
be unbiased eliminates unconscious prejudice resulting from social
categorization.
Answer: false
●● according to Banaji, does everyone suffer from implicit bias?
Answer: yes
●● What is the Veil of Ignorance?
Answer: To minimize self-interest in making a judgment
,●● In the article "Managing a Public Image", the HBS student, Kevin
Knight, reflected on his participation in a class discussion about the case
of "Jensen's Shoes." What was his concern looking back?
Answer: A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority
perspective
C
He was too concerned about how he came across to others
D
All the above**
●● Harrison and colleagues discovered that teams with fewer surface-
level differences created better products and got along better regardless
of deep-level differences.
Answer: false
●● According to Jeffrey Polzer, when evaluating others, what serves as
an "anchor" from which we frequently fail to adjust in the face of new
information?
, Answer: First impression
●● According to Polzer & Elfenbein, what is interpersonal congruence?
Answer: Self-perception aligned with appraisal by co-workers
●● According to Katzenbach and Smith, what is the essence of a team?
Answer: Common commitment to collective performance
●● According to Katzenbach and Smith, which is essential for an
effective team.
Answer: Specific performance goal
●● According to Richard Hackman, teams that work together
harmoniously are better and more productive.
Answer: false
●● According to Richard Hackman, the longer teams work together, the
better they perform.
Answer: true
●● According to Richard Hackman, clarity about end goal and authority
to achieve it is a must for teams to do effective work.
Answer: true
STUDY GUIDE COMPLETE QUESTIONS AND
SOLUTIONS
●● Banaji, Bazerman and Chugh call attention to which factor that
impacts decision making in the workplace?
Answer: Implicit biases*
●● According to Scott Page, which is more likely to increase the
probability of innovation?
Answer: Two or more smart people with different perspectives who
disagree*
●● According to Scott Page, which team do we think will be more fun?
Answer: a homogeneous team*
●● What does Marshall Goldsmith call the stress and strain that
accompanies mixtures of cultural differences and similarities?
Answer: A Diversity tension*
●● What is the midsection of the "identity pyramid" presented by Geert
Hofstede that illustrates our characteristics and associations that connect
us to others?
,Answer: group or social identifications*
●● According to Sandra Sucher, social categorization and stereotyping
that distinguishes a person as "other" within the work environment
usually perceives that "otherness" as a positive asset.
Answer: false
●● What characteristics are considered master statuses or foreground
identities?
Answer: African-American, millennial, female*
●● According to Sandra Sucher and M. Banaji, the conscious desire to
be unbiased eliminates unconscious prejudice resulting from social
categorization.
Answer: false
●● according to Banaji, does everyone suffer from implicit bias?
Answer: yes
●● What is the Veil of Ignorance?
Answer: To minimize self-interest in making a judgment
,●● In the article "Managing a Public Image", the HBS student, Kevin
Knight, reflected on his participation in a class discussion about the case
of "Jensen's Shoes." What was his concern looking back?
Answer: A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority
perspective
C
He was too concerned about how he came across to others
D
All the above**
●● Harrison and colleagues discovered that teams with fewer surface-
level differences created better products and got along better regardless
of deep-level differences.
Answer: false
●● According to Jeffrey Polzer, when evaluating others, what serves as
an "anchor" from which we frequently fail to adjust in the face of new
information?
, Answer: First impression
●● According to Polzer & Elfenbein, what is interpersonal congruence?
Answer: Self-perception aligned with appraisal by co-workers
●● According to Katzenbach and Smith, what is the essence of a team?
Answer: Common commitment to collective performance
●● According to Katzenbach and Smith, which is essential for an
effective team.
Answer: Specific performance goal
●● According to Richard Hackman, teams that work together
harmoniously are better and more productive.
Answer: false
●● According to Richard Hackman, the longer teams work together, the
better they perform.
Answer: true
●● According to Richard Hackman, clarity about end goal and authority
to achieve it is a must for teams to do effective work.
Answer: true
