COMPLETE STUDY GUIDE WITH COMPREHENSIVE QUESTIONS
AND ANSWERS LATEST 2026/2027
◉ Active Listening. Answer: Eye contact, nodding, reflecting back
meaning.
◉ Open-Ended Questions. Answer: Questions that encourage
elaboration, e.g., 'Tell me more about...'
◉ Clarification. Answer: Asking 'What do you mean when you say...?'
◉ Restating/Paraphrasing. Answer: Shows understanding of the
patient's message.
◉ Reflection. Answer: Focusing on feelings, e.g., 'It sounds like this is
frightening to you.'
◉ Silence. Answer: Allows patient time to process, especially in
emotional situations.
◉ Providing Information. Answer: Factual, nonjudgmental
communication that improves patient autonomy.
,◉ Summarizing. Answer: Ensures mutual understanding between
patient and provider.
◉ Validation. Answer: Acknowledges patient experience as real.
◉ Non-Therapeutic Techniques. Answer: Techniques to avoid in
communication, such as giving advice.
◉ Standard Precautions. Answer: Used for all patients, regardless of
diagnosis.
◉ Hand Hygiene. Answer: Washing hands before and after patient
contact.
◉ Gloves. Answer: Worn when touching bodily fluids.
◉ Proper Sharps Disposal. Answer: Safe disposal of needles and
other sharp instruments.
◉ Cleaning/Disinfection of Equipment. Answer: Maintaining
hygiene of medical tools and surfaces.
◉ Communication With Older Adults. Answer: Speak clearly, allow
more time, minimize distractions.
,◉ Communication With Hearing-Impaired. Answer: Face patient,
lower pitch, use written materials if needed.
◉ Communication With Vision-Impaired. Answer: Announce your
presence, explain actions before touching.
◉ Communication With Non-English Speakers. Answer: Use
certified interpreter; never family members.
◉ Communication With Cognitive Impairment. Answer: Use simple
sentences, one-step instructions, consistent routines.
◉ Droplet Precautions. Answer: Used for flu, meningitis; requires
surgical mask.
◉ Airborne Precautions. Answer: Used for TB, measles, varicella;
requires N95 mask and negative pressure room.
◉ Fall Prevention Strategies. Answer: Bed in low position, locked
wheels, non-skid socks, call light within reach, hourly rounding,
clear pathways, bed/chair alarms if needed.
, ◉ Restraints. Answer: Last resort; requires provider order; assess
circulation, skin integrity, toileting, safety every 15 minutes
depending on facility policy.
◉ Ergonomics & Injury Prevention. Answer: Use assistive devices
(Hoyer lift), raise bed to waist height, use wide stance, bend at
knees, avoid twisting when lifting.
◉ Infection Control. Answer: Hand hygiene is the number one
prevention method.
◉ Surgical Asepsis. Answer: Sterile technique for invasive
procedures.
◉ Medical Asepsis. Answer: Reduces microorganisms using clean
technique.
◉ 6 Rights of Medication Administration. Answer: Right patient,
right medication, right dose, right route, right time, right
documentation.
◉ Additional Safety Checks. Answer: Right to refuse, right education,
right assessment, right evaluation.