PN 2002 Exam Study Questions with Correct Answers Graded A+ 2026
SECTION A: THERAPEUTIC COMMUNICATION
Question 1
What is the nurse's role in a conflict between clients and a healthcare provider?
Answer: The nurse serves as the patient advocate . This involves representing the
patient's interests, ensuring their voice is heard, and facilitating communication
between the patient and provider while maintaining professionalism and
objectivity.
Question 2
Define the following therapeutic communication techniques:
Technique Definition
Clarification Used to ask clients for more information or elaboration on a point
Restatement Active listening strategy used to broaden a client's perspective or
provide sharper focus on a specific part of communication
Paraphrasing Listening response focusing on the cognitive component of a
message
Summarization Active listening skill pulling several ideas and feelings together
from one or multiple interactions into succinct sentences
Minimal Cues Brief, encouraging phrases and nonverbal prompts that
communicate interest
Question 3
How can a nurse establish a caring relationship with a client?
Answer: A caring relationship is established through:
Active listening
Maintaining belief in the client
Knowing the client as an individual
Placing care before cure
, Emphasizing the nurse-patient relationship
Rejecting disease-only orientation to healthcare
Question 4
What is the difference between empathy and sympathy in nursing practice?
Answer: Empathy is the ability to emotionally and intellectually understand
another person's reality, accurately perceive unspoken feelings, and communicate
this understanding. Sympathy involves concern, sorrow, sadness, and pity felt for
the patient—a subjective viewpoint that can prevent clear perspective of the
patient's issues .
Question 5
List strategies for communicating with a patient who has dementia.
Answer: Effective strategies include :
Face-to-face positioning
Maintaining eye contact
Speaking slowly and clearly
Using a calm and gentle approach
Using short sentences
Allowing breaks of silence
One message at a time
Repeating information as needed
Using actions with words
SECTION A: THERAPEUTIC COMMUNICATION
Question 1
What is the nurse's role in a conflict between clients and a healthcare provider?
Answer: The nurse serves as the patient advocate . This involves representing the
patient's interests, ensuring their voice is heard, and facilitating communication
between the patient and provider while maintaining professionalism and
objectivity.
Question 2
Define the following therapeutic communication techniques:
Technique Definition
Clarification Used to ask clients for more information or elaboration on a point
Restatement Active listening strategy used to broaden a client's perspective or
provide sharper focus on a specific part of communication
Paraphrasing Listening response focusing on the cognitive component of a
message
Summarization Active listening skill pulling several ideas and feelings together
from one or multiple interactions into succinct sentences
Minimal Cues Brief, encouraging phrases and nonverbal prompts that
communicate interest
Question 3
How can a nurse establish a caring relationship with a client?
Answer: A caring relationship is established through:
Active listening
Maintaining belief in the client
Knowing the client as an individual
Placing care before cure
, Emphasizing the nurse-patient relationship
Rejecting disease-only orientation to healthcare
Question 4
What is the difference between empathy and sympathy in nursing practice?
Answer: Empathy is the ability to emotionally and intellectually understand
another person's reality, accurately perceive unspoken feelings, and communicate
this understanding. Sympathy involves concern, sorrow, sadness, and pity felt for
the patient—a subjective viewpoint that can prevent clear perspective of the
patient's issues .
Question 5
List strategies for communicating with a patient who has dementia.
Answer: Effective strategies include :
Face-to-face positioning
Maintaining eye contact
Speaking slowly and clearly
Using a calm and gentle approach
Using short sentences
Allowing breaks of silence
One message at a time
Repeating information as needed
Using actions with words
