PN 2002 Final Review Question with
Correct Answers Graded A+ 2026
Perception -Correct Answer ✔-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving -Correct Answer ✔-a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method -Correct Answer ✔-· Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making -Correct Answer ✔-is a process that chooses a preferred option
or course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process -Correct Answer ✔-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking -Correct Answer ✔-analytical process in which you purposefully
use specific thinking skills to make clinical decisions.
What is conflict? -Correct Answer ✔-An opportunity to understand opposing
preferences and values
,Selective attention -Correct Answer ✔-is the process of focusing on a particular
object in the environment for a certain period.
negative self -Correct Answer ✔--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution -Correct Answer ✔-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: -Correct Answer ✔-: make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives -Correct Answer ✔-· Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding -Correct Answer ✔-Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution -Correct Answer ✔-· Reality test: is
this doable?
, · Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps -Correct Answer ✔-· Create an action
plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising -Correct Answer ✔-an approach to conflict resolution that involves
both assertiveness and cooperation on the part of everyone
Summarizing -Correct Answer ✔-is an active listening skill used to review content
and process.
Ethnicity -Correct Answer ✔-- the fact or state of belonging to a social group that
has a common national or cultural tradition.
Health Inequity -Correct Answer ✔-differences in health status or in the
distribution of health resources between different population groups, arising from
the social conditions in which people are born, grow, live, work and age.
Mutuality -Correct Answer ✔-the recognition of reificatory in which we value and
support the well-being of patients
Culture -Correct Answer ✔-the social behavior and norms found in human
societies.
Culture Aspects -Correct Answer ✔-- language, customs, values, norms, mores,
rules, tools, technologies, products, organizations, and institutions
Cultural Competency -Correct Answer ✔-a set of cultural behaviours and attitudes
integrated into the practice methods of a system, agency or its professionals which
enables them to work effectively in cross cultural situations. The ability to interact
effectively with people of different backgrounds
Correct Answers Graded A+ 2026
Perception -Correct Answer ✔-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving -Correct Answer ✔-a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method -Correct Answer ✔-· Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making -Correct Answer ✔-is a process that chooses a preferred option
or course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process -Correct Answer ✔-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking -Correct Answer ✔-analytical process in which you purposefully
use specific thinking skills to make clinical decisions.
What is conflict? -Correct Answer ✔-An opportunity to understand opposing
preferences and values
,Selective attention -Correct Answer ✔-is the process of focusing on a particular
object in the environment for a certain period.
negative self -Correct Answer ✔--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution -Correct Answer ✔-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: -Correct Answer ✔-: make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives -Correct Answer ✔-· Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding -Correct Answer ✔-Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution -Correct Answer ✔-· Reality test: is
this doable?
, · Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps -Correct Answer ✔-· Create an action
plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising -Correct Answer ✔-an approach to conflict resolution that involves
both assertiveness and cooperation on the part of everyone
Summarizing -Correct Answer ✔-is an active listening skill used to review content
and process.
Ethnicity -Correct Answer ✔-- the fact or state of belonging to a social group that
has a common national or cultural tradition.
Health Inequity -Correct Answer ✔-differences in health status or in the
distribution of health resources between different population groups, arising from
the social conditions in which people are born, grow, live, work and age.
Mutuality -Correct Answer ✔-the recognition of reificatory in which we value and
support the well-being of patients
Culture -Correct Answer ✔-the social behavior and norms found in human
societies.
Culture Aspects -Correct Answer ✔-- language, customs, values, norms, mores,
rules, tools, technologies, products, organizations, and institutions
Cultural Competency -Correct Answer ✔-a set of cultural behaviours and attitudes
integrated into the practice methods of a system, agency or its professionals which
enables them to work effectively in cross cultural situations. The ability to interact
effectively with people of different backgrounds
