SHAKE SHACK NEW EXPO CERTIFICATION
EVALUATION TEST PAPER QUESTIONS
AND SOLUTIONS VERIFIED COMPLETE
●● if the front door is locked, you should _____
Answer: go to the side fence and open the latch to the gate, bang on the
kitchen door
●● if you see an allergy pick in an order on the expo, ____
Answer: DO NOT TOUCH IT! a manager will deliver it
●● do not greet customers by calling them _____
Answer: "guys"
●● instead of asking how they would like their meat cooked, ask _____
Answer: how would you like that prepared?
●● when guests ask to go to the bathroom, _____
Answer: lead them there! DO NOT POINT
●● always have both black and red pens because red pens are for
______
, Answer: writing allergies on tickets
●● if applicable, start taking orders with _________
Answer: the ladies/elderly
●● on the table, set up the beverage book and shakers as such:
Answer: book clean and up to date, pepper on left of the salt, and the
S&P are tucked tightly to the book
●● The 110 communication sheet contains ____
Answer: current drafts, specials, 86'ed items, etc
●● when first greeting the table, always bring _____ within 30 seconds,
even if you're not ready to take their orders quite yet
Answer: beverage napkins/coasters if outside
●● The table greet
Answer: 1. introduce oneself: "Hello ladies/gentlemen, welcome to 110
grill, I'm Stefania, I'll be your server today"
2. While introducing, place down beverage napkins and social media
cards
3. Ask if they have been to a 110 grill before, then welcome back or
welcome and say "we make just about everything in house so i trust you
will enjoy"
EVALUATION TEST PAPER QUESTIONS
AND SOLUTIONS VERIFIED COMPLETE
●● if the front door is locked, you should _____
Answer: go to the side fence and open the latch to the gate, bang on the
kitchen door
●● if you see an allergy pick in an order on the expo, ____
Answer: DO NOT TOUCH IT! a manager will deliver it
●● do not greet customers by calling them _____
Answer: "guys"
●● instead of asking how they would like their meat cooked, ask _____
Answer: how would you like that prepared?
●● when guests ask to go to the bathroom, _____
Answer: lead them there! DO NOT POINT
●● always have both black and red pens because red pens are for
______
, Answer: writing allergies on tickets
●● if applicable, start taking orders with _________
Answer: the ladies/elderly
●● on the table, set up the beverage book and shakers as such:
Answer: book clean and up to date, pepper on left of the salt, and the
S&P are tucked tightly to the book
●● The 110 communication sheet contains ____
Answer: current drafts, specials, 86'ed items, etc
●● when first greeting the table, always bring _____ within 30 seconds,
even if you're not ready to take their orders quite yet
Answer: beverage napkins/coasters if outside
●● The table greet
Answer: 1. introduce oneself: "Hello ladies/gentlemen, welcome to 110
grill, I'm Stefania, I'll be your server today"
2. While introducing, place down beverage napkins and social media
cards
3. Ask if they have been to a 110 grill before, then welcome back or
welcome and say "we make just about everything in house so i trust you
will enjoy"
