Page 1 of 37
7 BREW CERTIFICATION EXAM PRACTICE 2026/2027
COMPLETE (100) CURRENT TESTING QUESTIONS AND
CORRECT ANSWERS WITH DETAILED RATIONALES.
BREW
Prepare for the 7 Brew Certification Exam Practice with a comprehensive resource
designed to reinforce key knowledge and skills across essential 7 Brew operations. It
supports review of beverage preparation, menu and product knowledge, equipment
operation, customer service, safety, and workplace procedures. Use the material to
assess your understanding, strengthen recall, and identify areas that may require
additional review before certification. This resource is best suited for 7 Brew
employees and trainees preparing for certification and related workplace
assessments.
MULTIPLE CHOICE.
SECTION 1: CORE VALUES & MISSION
1. What is the 7 Brew mission?
A) To serve the fastest coffee in the world
B) To Cultivate Kindness, joy, and connection, one cup at a time
C) To provide the cheapest coffee in the country
D) To be the largest coffee chain in the world
Answer: B) To Cultivate Kindness, joy, and connection, one cup at a time
Rationale: The 7 Brew mission is "To Cultivate Kindness, joy, and
connection, one cup at a time." This mission drives all customer
interactions and is the foundation of the brand's culture.
2. What are the "Big 3" at 7 Brew?
A) Speed, Accuracy, Quality
, Page 2 of 37
B) Have an authentic & unique connection with each guest, use open body
language, smile for every guest
C) Fast service, low prices, large portions
D) Cleanliness, speed, friendliness
Answer: B) Have an authentic & unique connection with each guest, use
open body language, smile for every guest
Rationale: The "Big 3" focus on creating a welcoming environment: 1)
Have an authentic & unique connection with each guest, 2) Use open body
language, and 3) Smile for every guest.
3. What are the "4 Keys to Success" at 7 Brew?
A) Speed, Accuracy, Quality, Consistency
B) First Impressions, Customer Service, Drink Quality, Consistency
C) Friendliness, Speed, Quality, Cleanliness
D) Authenticity, Connection, Quality, Speed
Answer: B) First Impressions, Customer Service, Drink Quality,
Consistency
Rationale: The "4 Keys to Success" are: 1) First Impressions, 2) Customer
Service, 3) Drink Quality, and 4) Consistency.
4. Which best describes the overall goal of the 7 Brew guest experience?
A) Serve drinks as fast as possible
B) Create kindness, joy, connection, and positive energy while serving quality
drinks
C) Maximize sales and profits
D) Provide the cheapest drinks in town
, Page 3 of 37
Answer: B) Create kindness, joy, connection, and positive energy while
serving quality drinks
Rationale: The overall goal of the 7 Brew guest experience is to create
kindness, joy, connection, and positive energy while serving quality
drinks.
5. What is the "first job" at 7 Brew?
A) Making drinks quickly
B) Making customers feel valued
C) Cleaning the store
D) Counting inventory
Answer: B) Making customers feel valued
Rationale: The "first job" at 7 Brew is making customers feel valued. This
aligns with the brand's focus on kindness and connection.
6. What does "We hire kind" mean at 7 Brew?
A) Only managers need to be kind
B) Kindness is not important
C) The company prioritizes hiring people who are kind and caring
D) Kindness is only for customer interactions
Answer: C) The company prioritizes hiring people who are kind and caring
Rationale: Around 7 Brew, they often say "We hire kind." The company
looks for people who are kind, as cultivating kindness is at the core of the
brand.
7. When something goes wrong with a customer order, what does the
A.C.T. model stand for?
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A) Acknowledge, Correct, Thank
B) Apologize, Care, Thank
C) Ask, Confirm, Thank
D) Apologize, Correct, Thank
Answer: B) Apologize, Care, Thank
Rationale: The A.C.T. model is: A- Apologize, C- Care, T- Thank. This is the
standard approach for handling customer service issues.
8. What does "open body language" mean in guest service at 7 Brew?
A) Stand with arms crossed
B) Look down to avoid eye contact
C) Stay engaged, positive, and visibly available
D) Focus only on the drinks
Answer: C) Stay engaged, positive, and visibly available
Rationale: Open body language involves being visibly available and
approachable—maintaining eye contact, facing the guest, and appearing
ready to assist.
SECTION 2: ESPRESSO STANDARDS & SHOT TIMING
9. What is the 7 Brew "Shot Window" for pulling a double shot of
espresso?
A) 15-25 seconds
B) 17-27 seconds
C) 20-30 seconds
D) 10-20 seconds
7 BREW CERTIFICATION EXAM PRACTICE 2026/2027
COMPLETE (100) CURRENT TESTING QUESTIONS AND
CORRECT ANSWERS WITH DETAILED RATIONALES.
BREW
Prepare for the 7 Brew Certification Exam Practice with a comprehensive resource
designed to reinforce key knowledge and skills across essential 7 Brew operations. It
supports review of beverage preparation, menu and product knowledge, equipment
operation, customer service, safety, and workplace procedures. Use the material to
assess your understanding, strengthen recall, and identify areas that may require
additional review before certification. This resource is best suited for 7 Brew
employees and trainees preparing for certification and related workplace
assessments.
MULTIPLE CHOICE.
SECTION 1: CORE VALUES & MISSION
1. What is the 7 Brew mission?
A) To serve the fastest coffee in the world
B) To Cultivate Kindness, joy, and connection, one cup at a time
C) To provide the cheapest coffee in the country
D) To be the largest coffee chain in the world
Answer: B) To Cultivate Kindness, joy, and connection, one cup at a time
Rationale: The 7 Brew mission is "To Cultivate Kindness, joy, and
connection, one cup at a time." This mission drives all customer
interactions and is the foundation of the brand's culture.
2. What are the "Big 3" at 7 Brew?
A) Speed, Accuracy, Quality
, Page 2 of 37
B) Have an authentic & unique connection with each guest, use open body
language, smile for every guest
C) Fast service, low prices, large portions
D) Cleanliness, speed, friendliness
Answer: B) Have an authentic & unique connection with each guest, use
open body language, smile for every guest
Rationale: The "Big 3" focus on creating a welcoming environment: 1)
Have an authentic & unique connection with each guest, 2) Use open body
language, and 3) Smile for every guest.
3. What are the "4 Keys to Success" at 7 Brew?
A) Speed, Accuracy, Quality, Consistency
B) First Impressions, Customer Service, Drink Quality, Consistency
C) Friendliness, Speed, Quality, Cleanliness
D) Authenticity, Connection, Quality, Speed
Answer: B) First Impressions, Customer Service, Drink Quality,
Consistency
Rationale: The "4 Keys to Success" are: 1) First Impressions, 2) Customer
Service, 3) Drink Quality, and 4) Consistency.
4. Which best describes the overall goal of the 7 Brew guest experience?
A) Serve drinks as fast as possible
B) Create kindness, joy, connection, and positive energy while serving quality
drinks
C) Maximize sales and profits
D) Provide the cheapest drinks in town
, Page 3 of 37
Answer: B) Create kindness, joy, connection, and positive energy while
serving quality drinks
Rationale: The overall goal of the 7 Brew guest experience is to create
kindness, joy, connection, and positive energy while serving quality
drinks.
5. What is the "first job" at 7 Brew?
A) Making drinks quickly
B) Making customers feel valued
C) Cleaning the store
D) Counting inventory
Answer: B) Making customers feel valued
Rationale: The "first job" at 7 Brew is making customers feel valued. This
aligns with the brand's focus on kindness and connection.
6. What does "We hire kind" mean at 7 Brew?
A) Only managers need to be kind
B) Kindness is not important
C) The company prioritizes hiring people who are kind and caring
D) Kindness is only for customer interactions
Answer: C) The company prioritizes hiring people who are kind and caring
Rationale: Around 7 Brew, they often say "We hire kind." The company
looks for people who are kind, as cultivating kindness is at the core of the
brand.
7. When something goes wrong with a customer order, what does the
A.C.T. model stand for?
, Page 4 of 37
A) Acknowledge, Correct, Thank
B) Apologize, Care, Thank
C) Ask, Confirm, Thank
D) Apologize, Correct, Thank
Answer: B) Apologize, Care, Thank
Rationale: The A.C.T. model is: A- Apologize, C- Care, T- Thank. This is the
standard approach for handling customer service issues.
8. What does "open body language" mean in guest service at 7 Brew?
A) Stand with arms crossed
B) Look down to avoid eye contact
C) Stay engaged, positive, and visibly available
D) Focus only on the drinks
Answer: C) Stay engaged, positive, and visibly available
Rationale: Open body language involves being visibly available and
approachable—maintaining eye contact, facing the guest, and appearing
ready to assist.
SECTION 2: ESPRESSO STANDARDS & SHOT TIMING
9. What is the 7 Brew "Shot Window" for pulling a double shot of
espresso?
A) 15-25 seconds
B) 17-27 seconds
C) 20-30 seconds
D) 10-20 seconds
