WGU C208 SET COMPREHENSIVE ANSWERS AND
QUESTIONS SET A+
✔✔The Change Curve Model - ✔✔1. Immobilization
2. Minimization depression
3. Acceptance of reality
4. Internalization
✔✔First, Second, and Third Order Change Model - ✔✔Comprised of three stages:
1. First order change
2. Second order change
3. Third order change
✔✔First Order Change - ✔✔Seeks / leads to:
* Effectiveness and or efficiency
* Doing things better (conformative)
✔✔Second Order Change - ✔✔Seeks / leads to:
* Examining and changing assumptions
* Doing better things (reformative)
✔✔Third Order Change - ✔✔Seeks / leads to:
* Paradigm change
* Seeing things differently (transformative)
✔✔Key Drivers for Successful Change - ✔✔* Communication
* Training
* Leadership engagement
* Measurement
✔✔Change Management Challenges - ✔✔* Lack of leadership support
* Ineffective communication
* Ineffective training
* Change fatigue
, * Internal resistance
* Entrenched Organizational Culture
✔✔Workforce Diversity - ✔✔The similarities and differences among an organization's
employees in terms of age, gender, ethnic background, physical abilities and
disabilities, race, and sexual orientation
✔✔Sustainability - ✔✔The use of ecosystems and their resources in a manner that
satisfies current needs without compromising the needs or options of future generations
✔✔Sustainable Management - ✔✔The management of a firm so that it generates profits
for its owners, protects the environment, and improves the lives of people with whom it
interacts
✔✔Small Group Change - ✔✔Adaptation to change involves changes in attitudes,
expectations, perceptions, habits, and behaviors
✔✔Factors that affect teams - ✔✔* Change in priorities
* People leaving
* New people join the team
* Changes to ways the group works together
* Continually in motion due to changes in the type of work
✔✔Role of Change Agents - ✔✔Change agents initiate, spearhead, and champion
change
✔✔Leading Types of Change - ✔✔There are five common types of change:
1. Anticipatory
2. Reactive
3. Crisis
4. Evolutionary
5. Revolutionary
✔✔Anticipatory Change - ✔✔Anticipatory change occurs when an organization has the
luxury of time and advanced warning to manage the change in an informed and
systematic change
✔✔Reactive Change - ✔✔Forced upon an organization because a threat or problem
has already occurred
✔✔Crisis Change - ✔✔Stems from a potential or actual crisis
✔✔Evolutionary Change - ✔✔Happens in increments, it is slow and takes place
gradually and over time
QUESTIONS SET A+
✔✔The Change Curve Model - ✔✔1. Immobilization
2. Minimization depression
3. Acceptance of reality
4. Internalization
✔✔First, Second, and Third Order Change Model - ✔✔Comprised of three stages:
1. First order change
2. Second order change
3. Third order change
✔✔First Order Change - ✔✔Seeks / leads to:
* Effectiveness and or efficiency
* Doing things better (conformative)
✔✔Second Order Change - ✔✔Seeks / leads to:
* Examining and changing assumptions
* Doing better things (reformative)
✔✔Third Order Change - ✔✔Seeks / leads to:
* Paradigm change
* Seeing things differently (transformative)
✔✔Key Drivers for Successful Change - ✔✔* Communication
* Training
* Leadership engagement
* Measurement
✔✔Change Management Challenges - ✔✔* Lack of leadership support
* Ineffective communication
* Ineffective training
* Change fatigue
, * Internal resistance
* Entrenched Organizational Culture
✔✔Workforce Diversity - ✔✔The similarities and differences among an organization's
employees in terms of age, gender, ethnic background, physical abilities and
disabilities, race, and sexual orientation
✔✔Sustainability - ✔✔The use of ecosystems and their resources in a manner that
satisfies current needs without compromising the needs or options of future generations
✔✔Sustainable Management - ✔✔The management of a firm so that it generates profits
for its owners, protects the environment, and improves the lives of people with whom it
interacts
✔✔Small Group Change - ✔✔Adaptation to change involves changes in attitudes,
expectations, perceptions, habits, and behaviors
✔✔Factors that affect teams - ✔✔* Change in priorities
* People leaving
* New people join the team
* Changes to ways the group works together
* Continually in motion due to changes in the type of work
✔✔Role of Change Agents - ✔✔Change agents initiate, spearhead, and champion
change
✔✔Leading Types of Change - ✔✔There are five common types of change:
1. Anticipatory
2. Reactive
3. Crisis
4. Evolutionary
5. Revolutionary
✔✔Anticipatory Change - ✔✔Anticipatory change occurs when an organization has the
luxury of time and advanced warning to manage the change in an informed and
systematic change
✔✔Reactive Change - ✔✔Forced upon an organization because a threat or problem
has already occurred
✔✔Crisis Change - ✔✔Stems from a potential or actual crisis
✔✔Evolutionary Change - ✔✔Happens in increments, it is slow and takes place
gradually and over time
