BUS 150 COMPREHENSIVE EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔_______is the totality of features and characteristics of a product or service that
bear on its ability to satisfy stated or implied needs.
a. Quality assurance
b. Quality
c. Value-added analysis
d. The Malcolm Baldrige Award - ✔✔b. quality
✔✔_____is the process of learning how other firms do things in an exceptionally high-
quality manner.
a. Outsourcing
b. Benchmarking
c. Value-added analysis
d. Automation - ✔✔b. benchmarking
✔✔According to the eight dimensions of quality, ____________ is a product's primary
operating characteristic.
a. serviceability
b. aesthetics
c. performance
d. features - ✔✔c. performance
✔✔Ji-hun works at a manufacturing firm where he in charge of the inventory for raw
materials. The purpose of this inventory is to:
a. provide a ready supply of products on customer demand.
b. provide materials needed to make products.
c. distribute products to customers.
d. enable long, efficient production runs. - ✔✔b. provide materials needed to make
products.
✔✔The level of productivity refers to________.
, a. the total productivity achieved by all the firms in a particular industry
b. the units of analysis used to calculate or define productivity
c. the total level of productivity achieved by a country
d. how well an organization uses all of its resources - ✔✔b. the units of analysis used
to calculate or define productivity
✔✔Which of the following is false about technology?
a. It is not used by service organizations.
b. It is a central element of effective operations management.
c. It is used to convert resources into products.
d. It is an important tool in organizational control. - ✔✔a. it is not used by service
organizations
✔✔A partial productivity ratio:
a. is the total productivity achieved by the firms in a particular industry.
b. is an overall indicator of how well an organization uses all of its resources.
c. requires all inputs to be expressed in the same terms.
d. shows direct results of a specific managerial action. - ✔✔d. shows direct results of a
specific managerial action
✔✔The just-in-time method is a breakthrough in _____.
a. purchasing management
b. inventory management
c. robotics
d. automation - ✔✔b. inventory management
✔✔_________ is the process of designing work so that it can be completely or almost
completely performed by machines.
a. A flexible manufacturing system
b. Automation
c. Computer-aided manufacturing
d. Roboti - ✔✔b. automation
✔✔_____ is the relatively stable set of psychological and behavioral attributes that
distinguish one person from another. - ✔✔Personality
✔✔James gets his energy from other people, likes the big picture, makes gut decisions,
and completes work before moving on to the next project. His traits illustrate the
________ dimensions of the Myers-Briggs Type Indicator. - ✔✔Extrovert intuitive
feeling judge
✔✔A supervisor who experiments with new ideas takes a chance with new products
and leads his or her department in new directions has high - ✔✔risk propensity
QUESTIONS SET A+
✔✔_______is the totality of features and characteristics of a product or service that
bear on its ability to satisfy stated or implied needs.
a. Quality assurance
b. Quality
c. Value-added analysis
d. The Malcolm Baldrige Award - ✔✔b. quality
✔✔_____is the process of learning how other firms do things in an exceptionally high-
quality manner.
a. Outsourcing
b. Benchmarking
c. Value-added analysis
d. Automation - ✔✔b. benchmarking
✔✔According to the eight dimensions of quality, ____________ is a product's primary
operating characteristic.
a. serviceability
b. aesthetics
c. performance
d. features - ✔✔c. performance
✔✔Ji-hun works at a manufacturing firm where he in charge of the inventory for raw
materials. The purpose of this inventory is to:
a. provide a ready supply of products on customer demand.
b. provide materials needed to make products.
c. distribute products to customers.
d. enable long, efficient production runs. - ✔✔b. provide materials needed to make
products.
✔✔The level of productivity refers to________.
, a. the total productivity achieved by all the firms in a particular industry
b. the units of analysis used to calculate or define productivity
c. the total level of productivity achieved by a country
d. how well an organization uses all of its resources - ✔✔b. the units of analysis used
to calculate or define productivity
✔✔Which of the following is false about technology?
a. It is not used by service organizations.
b. It is a central element of effective operations management.
c. It is used to convert resources into products.
d. It is an important tool in organizational control. - ✔✔a. it is not used by service
organizations
✔✔A partial productivity ratio:
a. is the total productivity achieved by the firms in a particular industry.
b. is an overall indicator of how well an organization uses all of its resources.
c. requires all inputs to be expressed in the same terms.
d. shows direct results of a specific managerial action. - ✔✔d. shows direct results of a
specific managerial action
✔✔The just-in-time method is a breakthrough in _____.
a. purchasing management
b. inventory management
c. robotics
d. automation - ✔✔b. inventory management
✔✔_________ is the process of designing work so that it can be completely or almost
completely performed by machines.
a. A flexible manufacturing system
b. Automation
c. Computer-aided manufacturing
d. Roboti - ✔✔b. automation
✔✔_____ is the relatively stable set of psychological and behavioral attributes that
distinguish one person from another. - ✔✔Personality
✔✔James gets his energy from other people, likes the big picture, makes gut decisions,
and completes work before moving on to the next project. His traits illustrate the
________ dimensions of the Myers-Briggs Type Indicator. - ✔✔Extrovert intuitive
feeling judge
✔✔A supervisor who experiments with new ideas takes a chance with new products
and leads his or her department in new directions has high - ✔✔risk propensity
