MGMT 363 CORRECT STUDY ANSWERS AND
QUESTIONS SET A+
✔✔Surface-Level Diversity - ✔✔Diversity of observable attributes such as race, gender,
ethnicity, and age.
✔✔Deep-Level Diversity - ✔✔Diversity of attributes that are difficult to observe initially
but can be inferred through direct experience, such as values or personality.
✔✔Inclusion - ✔✔The extent to which people feel they are truly part of a group (or
organization) and that the uniqueness they bring to the group is welcomed and valued.
✔✔Fault Lines - ✔✔Informal subgroups that develop in diverse groups based on
similarity in surface-level attributes (e.g., gender), which can prevent information from
being shared across the whole team.
✔✔Team Size - ✔✔Research shows members are most satisfied when team size is 4
or 5. More members benefit management and project teams but not production teams.
✔✔Team Viability - ✔✔The likelihood a team can work together effectively into the
future; team commitment.
✔✔Leadership - ✔✔The use of power and influence to direct the activities of followers
toward goal achievement.
✔✔Power - ✔✔The ability to influence the behavior of others and resist unwanted
influence in return.
✔✔Legitimate Power - ✔✔A form of organizational power based on authority or
position.
✔✔Reward Power - ✔✔Organizational power based on the control of resources or
benefits.
,✔✔Coercive Power - ✔✔Organizational power based on the ability to hand out
punishment.
✔✔Expert Power - ✔✔Personal power based on expertise or knowledge.
✔✔Referent Power - ✔✔A form of personal power based on the attractiveness and
charisma of the leader.
✔✔Substitutability (Contingency Factor) - ✔✔The degree to which people have
alternatives in accessing resources.
✔✔Discretion (Contingency Factor) - ✔✔The degree to which managers have the right
to make decisions on their own.
✔✔Centrality (Contingency Factor) - ✔✔How important a person's job is and how many
people depend on that person to accomplish their tasks.
✔✔Visibility (Contingency Factor) - ✔✔How aware others are of a leader and the
resources that leader can provide.
✔✔Influence - ✔✔The use of behaviors to cause behavioral or attitudinal changes in
others.
✔✔Rational Persuasion - ✔✔An influence tactic using logical arguments and hard facts
to show someone that a request is worthwhile.
✔✔Inspirational Appeal - ✔✔An influence tactic designed to appeal to one's values and
ideals, creating an emotional or attitudinal reaction.
✔✔Consultation (Influence Tactic) - ✔✔An influence tactic in which the target is allowed
to participate in deciding how to carry out or implement a request.
✔✔Collaboration (Influence Tactic & Conflict Style) - ✔✔Both an influence tactic and a
conflict resolution style whereby both parties work together to maximize outcomes.
✔✔Ingratiation - ✔✔An influence tactic using favors, compliments, or friendly behavior
to make the target feel better about the influencer.
✔✔Personal Appeals - ✔✔An influence tactic in which the requestor asks for something
based on personal friendship or loyalty.
✔✔Apprising - ✔✔An influence tactic in which the requestor clearly explains why
performing the request will benefit the target personally.
, ✔✔Pressure (Influence Tactic) - ✔✔An influence tactic in which the requestor attempts
to use coercive power through threats and demands.
✔✔Coalitions - ✔✔An influence tactic in which the influencer enlists other people to
help influence the target.
✔✔Exchange (Influence Tactic) - ✔✔An influence tactic in which the requestor offers a
reward in return for performing a request.
✔✔Internalization - ✔✔A response to influence tactics where the target agrees with and
BECOMES COMMITTED to the request.
✔✔Compliance - ✔✔A response to influence tactics where targets are willing to do what
the leader asks but do it with a degree of ambivalence.
✔✔Resistance - ✔✔A response to influence tactics where a target refuses to perform a
request and puts forth effort to avoid having to do it.
✔✔Machiavellianism - ✔✔Using lying and stealing because you desire power.
✔✔Organizational Politics - ✔✔Individual actions directed toward the goal of furthering
a person's own self-interests.
✔✔Political Skill - ✔✔The ability to understand others and use that knowledge to
influence them to further personal or organizational objectives.
✔✔Networking Ability - ✔✔A dimension of political skill; adeptness at identifying and
developing diverse contacts.
✔✔Social Astuteness - ✔✔A dimension of political skill; the tendency to observe others
and accurately interpret their behavior.
✔✔Interpersonal Influence - ✔✔A dimension of political skill; having an unassuming and
convincing personal style flexible enough to adapt to different situations.
✔✔Apparent Sincerity - ✔✔A dimension of political skill; appearing to others to have
high levels of honesty and genuineness.
✔✔Effects of Overly Political Environments - ✔✔Perceived political environments cause
lower job satisfaction, increased strain, lower job performance, higher turnover
intentions, and lower organizational commitment.
✔✔Competing (Conflict Style) - ✔✔A conflict resolution style by which one party
attempts to get their own goals met without concern for the other party's results.
QUESTIONS SET A+
✔✔Surface-Level Diversity - ✔✔Diversity of observable attributes such as race, gender,
ethnicity, and age.
✔✔Deep-Level Diversity - ✔✔Diversity of attributes that are difficult to observe initially
but can be inferred through direct experience, such as values or personality.
✔✔Inclusion - ✔✔The extent to which people feel they are truly part of a group (or
organization) and that the uniqueness they bring to the group is welcomed and valued.
✔✔Fault Lines - ✔✔Informal subgroups that develop in diverse groups based on
similarity in surface-level attributes (e.g., gender), which can prevent information from
being shared across the whole team.
✔✔Team Size - ✔✔Research shows members are most satisfied when team size is 4
or 5. More members benefit management and project teams but not production teams.
✔✔Team Viability - ✔✔The likelihood a team can work together effectively into the
future; team commitment.
✔✔Leadership - ✔✔The use of power and influence to direct the activities of followers
toward goal achievement.
✔✔Power - ✔✔The ability to influence the behavior of others and resist unwanted
influence in return.
✔✔Legitimate Power - ✔✔A form of organizational power based on authority or
position.
✔✔Reward Power - ✔✔Organizational power based on the control of resources or
benefits.
,✔✔Coercive Power - ✔✔Organizational power based on the ability to hand out
punishment.
✔✔Expert Power - ✔✔Personal power based on expertise or knowledge.
✔✔Referent Power - ✔✔A form of personal power based on the attractiveness and
charisma of the leader.
✔✔Substitutability (Contingency Factor) - ✔✔The degree to which people have
alternatives in accessing resources.
✔✔Discretion (Contingency Factor) - ✔✔The degree to which managers have the right
to make decisions on their own.
✔✔Centrality (Contingency Factor) - ✔✔How important a person's job is and how many
people depend on that person to accomplish their tasks.
✔✔Visibility (Contingency Factor) - ✔✔How aware others are of a leader and the
resources that leader can provide.
✔✔Influence - ✔✔The use of behaviors to cause behavioral or attitudinal changes in
others.
✔✔Rational Persuasion - ✔✔An influence tactic using logical arguments and hard facts
to show someone that a request is worthwhile.
✔✔Inspirational Appeal - ✔✔An influence tactic designed to appeal to one's values and
ideals, creating an emotional or attitudinal reaction.
✔✔Consultation (Influence Tactic) - ✔✔An influence tactic in which the target is allowed
to participate in deciding how to carry out or implement a request.
✔✔Collaboration (Influence Tactic & Conflict Style) - ✔✔Both an influence tactic and a
conflict resolution style whereby both parties work together to maximize outcomes.
✔✔Ingratiation - ✔✔An influence tactic using favors, compliments, or friendly behavior
to make the target feel better about the influencer.
✔✔Personal Appeals - ✔✔An influence tactic in which the requestor asks for something
based on personal friendship or loyalty.
✔✔Apprising - ✔✔An influence tactic in which the requestor clearly explains why
performing the request will benefit the target personally.
, ✔✔Pressure (Influence Tactic) - ✔✔An influence tactic in which the requestor attempts
to use coercive power through threats and demands.
✔✔Coalitions - ✔✔An influence tactic in which the influencer enlists other people to
help influence the target.
✔✔Exchange (Influence Tactic) - ✔✔An influence tactic in which the requestor offers a
reward in return for performing a request.
✔✔Internalization - ✔✔A response to influence tactics where the target agrees with and
BECOMES COMMITTED to the request.
✔✔Compliance - ✔✔A response to influence tactics where targets are willing to do what
the leader asks but do it with a degree of ambivalence.
✔✔Resistance - ✔✔A response to influence tactics where a target refuses to perform a
request and puts forth effort to avoid having to do it.
✔✔Machiavellianism - ✔✔Using lying and stealing because you desire power.
✔✔Organizational Politics - ✔✔Individual actions directed toward the goal of furthering
a person's own self-interests.
✔✔Political Skill - ✔✔The ability to understand others and use that knowledge to
influence them to further personal or organizational objectives.
✔✔Networking Ability - ✔✔A dimension of political skill; adeptness at identifying and
developing diverse contacts.
✔✔Social Astuteness - ✔✔A dimension of political skill; the tendency to observe others
and accurately interpret their behavior.
✔✔Interpersonal Influence - ✔✔A dimension of political skill; having an unassuming and
convincing personal style flexible enough to adapt to different situations.
✔✔Apparent Sincerity - ✔✔A dimension of political skill; appearing to others to have
high levels of honesty and genuineness.
✔✔Effects of Overly Political Environments - ✔✔Perceived political environments cause
lower job satisfaction, increased strain, lower job performance, higher turnover
intentions, and lower organizational commitment.
✔✔Competing (Conflict Style) - ✔✔A conflict resolution style by which one party
attempts to get their own goals met without concern for the other party's results.
