MGMT 363 EVALUATION TEST ANSWERS AND
QUESTIONS SET A+
✔✔Surface-Level Diversity - ✔✔Observable differences like age or race.
✔✔Deep-Level Diversity - ✔✔Differences in values, beliefs, or personality.
✔✔Team Size Rule - ✔✔Teams of 4 to 6 members usually perform best.
✔✔Leadership - ✔✔Using power and influence to guide people toward goals.
✔✔Legitimate Power - ✔✔Power from a formal position or authority.
✔✔Reward Power - ✔✔Power to give rewards.
✔✔Coercive Power - ✔✔Power to punish.
✔✔Expert Power - ✔✔Power from knowledge or skills.
✔✔Referent Power - ✔✔Power from being admired or liked.
✔✔Four Contingency Factors - ✔✔Substitutability, centrality, discretion, visibility.
✔✔Rational Persuasion - ✔✔Using facts and logic to influence.
✔✔Inspirational Appeal - ✔✔Influencing by appealing to values or emotions.
✔✔Consultation - ✔✔Involving others in a decision.
✔✔Collaboration - ✔✔Helping others complete tasks.
✔✔Ingratiation - ✔✔Using flattery to influence.
, ✔✔Exchange - ✔✔Offering favors or benefits.
✔✔Pressure - ✔✔Using demands or threats.
✔✔Coalitions - ✔✔Using group support to influence.
✔✔Internalization - ✔✔Target agrees and commits.
✔✔Compliance - ✔✔Target agrees but is not committed.
✔✔Resistance - ✔✔Target refuses or avoids the request.
✔✔Organizational Politics - ✔✔Actions used to increase personal power.
✔✔Networking Ability - ✔✔Skill at building useful relationships.
✔✔Social Astuteness - ✔✔Ability to read people and social situations.
✔✔Interpersonal Influence - ✔✔Adjusting behavior to influence others.
✔✔Apparent Sincerity - ✔✔Appearing genuine and honest.
✔✔High Politics Environment - ✔✔Leads to low satisfaction, high stress, and turnover.
✔✔Competing Conflict Style - ✔✔High assertiveness and low cooperation.
✔✔Collaborating Conflict Style - ✔✔High assertiveness and high cooperation.
✔✔Compromising Conflict Style - ✔✔Middle-ground approach.
✔✔Avoiding Conflict Style - ✔✔Low assertiveness and low cooperation.
✔✔Accommodating Conflict Style - ✔✔Low assertiveness and high cooperation.
✔✔Distributive Bargaining - ✔✔Win-lose negotiation.
✔✔Integrative Bargaining - ✔✔Win-win negotiation.
✔✔Stages of Negotiation - ✔✔Preparation, information sharing, bargaining, closing.
✔✔Negotiator Biases - ✔✔Anchoring, framing, overconfidence, and fixed-pie thinking.
✔✔Alternative Dispute Resolution - ✔✔Mediation or arbitration.
QUESTIONS SET A+
✔✔Surface-Level Diversity - ✔✔Observable differences like age or race.
✔✔Deep-Level Diversity - ✔✔Differences in values, beliefs, or personality.
✔✔Team Size Rule - ✔✔Teams of 4 to 6 members usually perform best.
✔✔Leadership - ✔✔Using power and influence to guide people toward goals.
✔✔Legitimate Power - ✔✔Power from a formal position or authority.
✔✔Reward Power - ✔✔Power to give rewards.
✔✔Coercive Power - ✔✔Power to punish.
✔✔Expert Power - ✔✔Power from knowledge or skills.
✔✔Referent Power - ✔✔Power from being admired or liked.
✔✔Four Contingency Factors - ✔✔Substitutability, centrality, discretion, visibility.
✔✔Rational Persuasion - ✔✔Using facts and logic to influence.
✔✔Inspirational Appeal - ✔✔Influencing by appealing to values or emotions.
✔✔Consultation - ✔✔Involving others in a decision.
✔✔Collaboration - ✔✔Helping others complete tasks.
✔✔Ingratiation - ✔✔Using flattery to influence.
, ✔✔Exchange - ✔✔Offering favors or benefits.
✔✔Pressure - ✔✔Using demands or threats.
✔✔Coalitions - ✔✔Using group support to influence.
✔✔Internalization - ✔✔Target agrees and commits.
✔✔Compliance - ✔✔Target agrees but is not committed.
✔✔Resistance - ✔✔Target refuses or avoids the request.
✔✔Organizational Politics - ✔✔Actions used to increase personal power.
✔✔Networking Ability - ✔✔Skill at building useful relationships.
✔✔Social Astuteness - ✔✔Ability to read people and social situations.
✔✔Interpersonal Influence - ✔✔Adjusting behavior to influence others.
✔✔Apparent Sincerity - ✔✔Appearing genuine and honest.
✔✔High Politics Environment - ✔✔Leads to low satisfaction, high stress, and turnover.
✔✔Competing Conflict Style - ✔✔High assertiveness and low cooperation.
✔✔Collaborating Conflict Style - ✔✔High assertiveness and high cooperation.
✔✔Compromising Conflict Style - ✔✔Middle-ground approach.
✔✔Avoiding Conflict Style - ✔✔Low assertiveness and low cooperation.
✔✔Accommodating Conflict Style - ✔✔Low assertiveness and high cooperation.
✔✔Distributive Bargaining - ✔✔Win-lose negotiation.
✔✔Integrative Bargaining - ✔✔Win-win negotiation.
✔✔Stages of Negotiation - ✔✔Preparation, information sharing, bargaining, closing.
✔✔Negotiator Biases - ✔✔Anchoring, framing, overconfidence, and fixed-pie thinking.
✔✔Alternative Dispute Resolution - ✔✔Mediation or arbitration.
