MGMT 363 CORRECT EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔Reputation - ✔✔-firms most prized possession
-perceived quality of goods, services, and brand
✔✔Trust - ✔✔The willingness to be vulnerable to an authority based on positive
expectations about the authority's actions and intentions
✔✔Justice - ✔✔fairness of authorities decision making
✔✔Ethics - ✔✔-degree of behaviors being in accordance of acceptable moral norms
-"should be"
✔✔Disposition Based Trust - ✔✔-about YOU not authority
-easily trust strangers because of your personality
-high in the U.S
✔✔Trust Propensity - ✔✔high = trust a lot of people
low = don't trust a lot of people
✔✔Cognition-based trust - ✔✔-about the AUTHORITY
-Trust that is rooted in a rational assessment of the authority's trustworthiness
-driven by "track record"
✔✔Track Record - ✔✔-Ability = skills (doctor, lawyer)
-Benevolence = authority cares about you (mentor)
-Integrity
✔✔Affect Based Trust - ✔✔-trust based on feelings and emotions
-inner circle
-oxytocin = "cuddle chemical" causes brain to be more trusting
✔✔Distributive Justice - ✔✔-The perceived fairness of decision-making outcomes
, -equity v. equality v. needs
✔✔Procedural Justice - ✔✔-perceived fairness of the process used to determine the
distribution of rewards
-Voice = give employee chance to speak
-Correctablility = employees can make suggestion after failure
-Consistency, Bias Suppression, Representativeness, and Accuracy
✔✔Interpersonal Justice - ✔✔-fairness of treatment by authorities
-Respect Rule & Propreity Rule
-Abusive Supervision
✔✔Respect Rule - ✔✔authorities treat employees with respect
✔✔Propriety Rule - ✔✔authorities refraining from rude comments
✔✔Abusive Supervision - ✔✔-hostile verbal and non-verbal behaviors
-extreme
-anxiety, burnout, strain
✔✔Informational Justice - ✔✔fairness of communications by authorities
✔✔Justification Rule - ✔✔authorities explain decision-making procedures and
outcomes well
✔✔Truthfulness Rule - ✔✔authorities communicate honestly and candid
✔✔Merely Ethical - ✔✔doing minimum (obeying labor laws)
✔✔Especially Ethical - ✔✔Charitable giving, whistle-blowing
✔✔Whistle-Blowing - ✔✔employees snitch on employer doing illegal or immoral things
✔✔Prescriptive - ✔✔-how people ought to act
-legal and medical ethics
✔✔Descriptive - ✔✔-how people tend to act
-psychology
✔✔4 Component Model of Ethical Decision Making - ✔✔1. Moral Awareness
2. Moral Judgement
3. Moral Intent
4. Ethical Behavior
QUESTIONS SET A+
✔✔Reputation - ✔✔-firms most prized possession
-perceived quality of goods, services, and brand
✔✔Trust - ✔✔The willingness to be vulnerable to an authority based on positive
expectations about the authority's actions and intentions
✔✔Justice - ✔✔fairness of authorities decision making
✔✔Ethics - ✔✔-degree of behaviors being in accordance of acceptable moral norms
-"should be"
✔✔Disposition Based Trust - ✔✔-about YOU not authority
-easily trust strangers because of your personality
-high in the U.S
✔✔Trust Propensity - ✔✔high = trust a lot of people
low = don't trust a lot of people
✔✔Cognition-based trust - ✔✔-about the AUTHORITY
-Trust that is rooted in a rational assessment of the authority's trustworthiness
-driven by "track record"
✔✔Track Record - ✔✔-Ability = skills (doctor, lawyer)
-Benevolence = authority cares about you (mentor)
-Integrity
✔✔Affect Based Trust - ✔✔-trust based on feelings and emotions
-inner circle
-oxytocin = "cuddle chemical" causes brain to be more trusting
✔✔Distributive Justice - ✔✔-The perceived fairness of decision-making outcomes
, -equity v. equality v. needs
✔✔Procedural Justice - ✔✔-perceived fairness of the process used to determine the
distribution of rewards
-Voice = give employee chance to speak
-Correctablility = employees can make suggestion after failure
-Consistency, Bias Suppression, Representativeness, and Accuracy
✔✔Interpersonal Justice - ✔✔-fairness of treatment by authorities
-Respect Rule & Propreity Rule
-Abusive Supervision
✔✔Respect Rule - ✔✔authorities treat employees with respect
✔✔Propriety Rule - ✔✔authorities refraining from rude comments
✔✔Abusive Supervision - ✔✔-hostile verbal and non-verbal behaviors
-extreme
-anxiety, burnout, strain
✔✔Informational Justice - ✔✔fairness of communications by authorities
✔✔Justification Rule - ✔✔authorities explain decision-making procedures and
outcomes well
✔✔Truthfulness Rule - ✔✔authorities communicate honestly and candid
✔✔Merely Ethical - ✔✔doing minimum (obeying labor laws)
✔✔Especially Ethical - ✔✔Charitable giving, whistle-blowing
✔✔Whistle-Blowing - ✔✔employees snitch on employer doing illegal or immoral things
✔✔Prescriptive - ✔✔-how people ought to act
-legal and medical ethics
✔✔Descriptive - ✔✔-how people tend to act
-psychology
✔✔4 Component Model of Ethical Decision Making - ✔✔1. Moral Awareness
2. Moral Judgement
3. Moral Intent
4. Ethical Behavior
