RD 2025: JEAN INMAN DOMAIN 4
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ what is the difference between policies & procedures?.
Answer: policies are the general decision making guidelines (the
"why")procedures are a sequence of activites specific to daily operations
(the "how")
◍ Menu.
Answer: Determines food, space, equipment, and personnel needs.
◍ No-choice menu.
Answer: Serves clients unable to make food choices.
◍ RE: emergency preparednesswhat is the table top drill?.
Answer: simulated emergency situation to test emergency plans
◍ RE: organizing and staffinga narrow span of control is where:- [more/less]
levels are created- [more/less] managers are needed- needed with newly
hired personnel.
Answer: - [more] levels are created- [more] managers are needed- needed
with newly hired personnel
◍ RE: Staffing scheduleswhat is a production schedule?.
Answer: time sequence of eventsrequired to produce a meal**basically,
what to do when.**
◍ Selective menu.
Answer: Offers clients a variety of food choices.
,◍ RE: Staffing scheduleswhat is a master schedule?.
Answer: an overall planbasis for developing weekly schedules
◍ Static menu.
Answer: Same items offered daily, used in restaurants.
◍ Single-use menu.
Answer: Designed for special events or functions.
◍ RE: Staffing scheduleswhat is a shift schedule?.
Answer: shows staffing patterns for particular operation
◍ Cycle menu.
Answer: Repeated over time, common in hospitals.
◍ Spoken menu.
Answer: Presented orally to clients or patients.
◍ Room service menu.
Answer: Patients order food when hungry from static menu.
◍ RE: Staffing scheduleswhat is are absolute FTEs?.
Answer: minimum number of employees needed to staff the
facility.**counts productive hours aka hours actually worked**
◍ RE: Staffing scheduleswhat are adjusted FTEs?.
Answer: take into account the benefit days and days off.
◍ RE: Staffing schedulesWhat is the formula for:FTEs/year.
Answer: FTEs/year:labor hours worked that year / 2080
◍ Clientele analysis.
Answer: Evaluating nutritional needs and preferences.
◍ Truth in menu legislation.
Answer: Menus must accurately describe served foods.
◍ Disaster menus.
Answer: Plans requiring minimal staffing for food service.
,◍ Menu psychology.
Answer: Designing menus to influence food sales.
◍ RE: Staffing schedulesHow do you determine the actual number of
employees needed..
Answer: # of FT positions x 0.55 = # of relief workers needed to cover a
yearie: 20 FT positions x 0.55 = 11 relief workerstherefore total number of
employees needed = 20+11= 31 NOTE: the 0.55 came from: 365 (days per
yr) - 129 (benefit days/days off) = 236 days remaining that employees are
generally available to work. --> 129/236=0.55NOTE#2: another way to do it
multiply the number of FT positions x 1.55. --> ie: 20 x 1.55 = 31
◍ Menu engineering.
Answer: Analyzes item popularity and profit contribution.
◍ Re: staffing scheduleshow many FT workers ' days off can 1 relief worker
cover? (consider employees work 5 days and have 2 days off).
Answer: 5/2=2.51 relief working can cover the "days off" of 2.5 FT workers
each week.
◍ RE: Productivityhow do you find the number of meals per hour.
Answer: # meals produced / # of hours worked
◍ Star item.
Answer: Highly popular and profitable menu item.
◍ RE: Work Simplificationwork simplification procedures look at the
[smallest/broadest] parts of the job.
Answer: smallest
◍ RE: Communicationwhat is a "downward" organizational communication
channel.
Answer: from department head down through the ranks of workers (chain of
command) -uses procedural manuals and policy statements
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Physiological Basic Needs" in the work place
, (4).
Answer: pay, benefits, working conditions, schedule
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Basic Needs" in the work place related to
security and safety (3).
Answer: insurance, job security, retirement plans
◍ Plow horse item.
Answer: Popular but not very profitable menu item.
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Higher Human Needs" in the work place? (3).
Answer: SocialSelf-esteemSelf-realization/Job enrichment.
◍ Puzzle item.
Answer: Profitable but not popular menu item.
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needswhen the _________ _______ are met, then the _______ _________
become motivatorsa) correct pay-rates / job enrichmentsb) basic needs /
higher needsc) cognitive needs / aesthetic needs.
Answer: b) basic needs / higher needs
◍ RE: Motivational theories and strategies --> MacGregor's Theory Xhow do
people feel about work in theory x and what type of leadership is associated.
Answer: dislike work, will avoid as possiblemanagement: negative,
autocratic
◍ Dog item.
Answer: Neither profitable nor popular menu item.
◍ Satisfaction surveys.
Answer: Assess client preferences using hedonic scale.
◍ RE: Motivational theories and strategies --> MacGregor's Theory Yhow do
people feel about work in theory y and what type of leadership is associated.
Answer: work is as natural as play or rest; working conditions allow for
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ what is the difference between policies & procedures?.
Answer: policies are the general decision making guidelines (the
"why")procedures are a sequence of activites specific to daily operations
(the "how")
◍ Menu.
Answer: Determines food, space, equipment, and personnel needs.
◍ No-choice menu.
Answer: Serves clients unable to make food choices.
◍ RE: emergency preparednesswhat is the table top drill?.
Answer: simulated emergency situation to test emergency plans
◍ RE: organizing and staffinga narrow span of control is where:- [more/less]
levels are created- [more/less] managers are needed- needed with newly
hired personnel.
Answer: - [more] levels are created- [more] managers are needed- needed
with newly hired personnel
◍ RE: Staffing scheduleswhat is a production schedule?.
Answer: time sequence of eventsrequired to produce a meal**basically,
what to do when.**
◍ Selective menu.
Answer: Offers clients a variety of food choices.
,◍ RE: Staffing scheduleswhat is a master schedule?.
Answer: an overall planbasis for developing weekly schedules
◍ Static menu.
Answer: Same items offered daily, used in restaurants.
◍ Single-use menu.
Answer: Designed for special events or functions.
◍ RE: Staffing scheduleswhat is a shift schedule?.
Answer: shows staffing patterns for particular operation
◍ Cycle menu.
Answer: Repeated over time, common in hospitals.
◍ Spoken menu.
Answer: Presented orally to clients or patients.
◍ Room service menu.
Answer: Patients order food when hungry from static menu.
◍ RE: Staffing scheduleswhat is are absolute FTEs?.
Answer: minimum number of employees needed to staff the
facility.**counts productive hours aka hours actually worked**
◍ RE: Staffing scheduleswhat are adjusted FTEs?.
Answer: take into account the benefit days and days off.
◍ RE: Staffing schedulesWhat is the formula for:FTEs/year.
Answer: FTEs/year:labor hours worked that year / 2080
◍ Clientele analysis.
Answer: Evaluating nutritional needs and preferences.
◍ Truth in menu legislation.
Answer: Menus must accurately describe served foods.
◍ Disaster menus.
Answer: Plans requiring minimal staffing for food service.
,◍ Menu psychology.
Answer: Designing menus to influence food sales.
◍ RE: Staffing schedulesHow do you determine the actual number of
employees needed..
Answer: # of FT positions x 0.55 = # of relief workers needed to cover a
yearie: 20 FT positions x 0.55 = 11 relief workerstherefore total number of
employees needed = 20+11= 31 NOTE: the 0.55 came from: 365 (days per
yr) - 129 (benefit days/days off) = 236 days remaining that employees are
generally available to work. --> 129/236=0.55NOTE#2: another way to do it
multiply the number of FT positions x 1.55. --> ie: 20 x 1.55 = 31
◍ Menu engineering.
Answer: Analyzes item popularity and profit contribution.
◍ Re: staffing scheduleshow many FT workers ' days off can 1 relief worker
cover? (consider employees work 5 days and have 2 days off).
Answer: 5/2=2.51 relief working can cover the "days off" of 2.5 FT workers
each week.
◍ RE: Productivityhow do you find the number of meals per hour.
Answer: # meals produced / # of hours worked
◍ Star item.
Answer: Highly popular and profitable menu item.
◍ RE: Work Simplificationwork simplification procedures look at the
[smallest/broadest] parts of the job.
Answer: smallest
◍ RE: Communicationwhat is a "downward" organizational communication
channel.
Answer: from department head down through the ranks of workers (chain of
command) -uses procedural manuals and policy statements
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Physiological Basic Needs" in the work place
, (4).
Answer: pay, benefits, working conditions, schedule
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Basic Needs" in the work place related to
security and safety (3).
Answer: insurance, job security, retirement plans
◍ Plow horse item.
Answer: Popular but not very profitable menu item.
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needsWhat are considered "Higher Human Needs" in the work place? (3).
Answer: SocialSelf-esteemSelf-realization/Job enrichment.
◍ Puzzle item.
Answer: Profitable but not popular menu item.
◍ RE: Motivational theories and strategies --> Maslow's Hierarchy of
needswhen the _________ _______ are met, then the _______ _________
become motivatorsa) correct pay-rates / job enrichmentsb) basic needs /
higher needsc) cognitive needs / aesthetic needs.
Answer: b) basic needs / higher needs
◍ RE: Motivational theories and strategies --> MacGregor's Theory Xhow do
people feel about work in theory x and what type of leadership is associated.
Answer: dislike work, will avoid as possiblemanagement: negative,
autocratic
◍ Dog item.
Answer: Neither profitable nor popular menu item.
◍ Satisfaction surveys.
Answer: Assess client preferences using hedonic scale.
◍ RE: Motivational theories and strategies --> MacGregor's Theory Yhow do
people feel about work in theory y and what type of leadership is associated.
Answer: work is as natural as play or rest; working conditions allow for
