VA TRAINING 2026/2027 | U.S. DEPARTMENT OF VETERANS AFFAIRS STUDY
GUIDE, PRACTICE QUESTIONS, ANSWERS & EXAM REVIEW
Who is eligible for care within the Veterans Health Administration? - ANS ✔✔Only those who served in
the active duty military
Which of the following are VA customers? - ANS ✔✔All of the above
How does VA assess the satisfaction of Veteran care? - ANS ✔✔All of the above
The Department of Veterans Affairs is a cabinet level organization and as such is under the responsibility
of which of the following?
A. - ANS ✔✔The executive branch of the federal government
Which of the following health risks is associated with military service in Vietnam? - ANS ✔✔All of the
above
What is the signature injury in Veterans who served in the Operation Enduring Freedom (OEF)/Operation
Iraqi Freedom (OIF)/Operation New Dawn (OND)?
A. - ANS ✔✔Traumatic brain injury
What are symptoms of Post Traumatic Stress Disorder (PTSD)? - ANS ✔✔All the above
Patient satisfaction with VA care and services is often reported to be at what percentage? - ANS ✔✔85%
The I CARE principles of Integrity, Commitment, Advocacy, Respect, and Excellence reflect VA's: - ANS
✔✔All of the above
Email and text messaging are an effective means of communication. Which of the following best
describes transmission or discussion via email and/or text messaging of identifiable patient information?
- ANS ✔✔Prohibited unless Federally approved encryption software is used
Part of computer or information security is the use of individual access codes.
In an emergency it is permissible to do which of the following? - ANS ✔✔Ask someone to sign off so that
you can sign on using their terminal
From the choices below, which is the only permissible option if you need to electronically save the
names, SSNs and/or other data regarding your patients? - ANS ✔✔Store it on a VA system in a file that is
restricted to only people who are authorized to view the information.
What should you do if you leave your computer to go to another area? - ANS ✔✔Log-off or lock the
computer and remove your PIV card before leaving to maintain security
, Log-off or lock the computer and remove your PIV card before leaving to maintain security - ANS ✔✔It is
done only during your break time or after your duty hours for a brief time and it is legal and ethical
Which of the following statements is true regarding patient information? - ANS ✔✔When sending a fax,
you must confirm that the fax was received at its destination
A patient has been getting care as an inpatient at VA hospital following a myocardial infarction and now
is discharged to the care of a Non-VA provider as an outpatient.
Which of the following information may be disclosed to a non-VA provider without a signed
authorization for purposes of treating the patient? - ANS ✔✔Family history of coronary artery disease
What should you do if you have a question about a Privacy issue or would like to report a Privacy
violation? - ANS ✔✔Contact the facility Privacy Officer if your supervisor is unable to answer your
question
What should you do if you have a question about releasing VA patient information to an outside party,
including family members of a Veteran? - ANS ✔✔Contact the facility Release of Information Office if
your supervisor is unable to answer your question
Is written authorization required in order to fax the discharge summary for a VA patient who is being
discharged to a patient's current primary care provider who is outside of the VA system? - ANS ✔✔Yes, if
the patient was treated for drug abuse, alcoholism, sickle cell anemia or HIV
Which of the following text page/emails is not a violation of privacy/confidentiality? - ANS ✔✔"The
patient we discussed earlier is being discharged today. Can you call me about him?"
Which one of the following is true regarding patient information? - ANS ✔✔Information transmitted to
your school or educational program may never contain specific patient identifiers.
You are seeing a patient in a VA clinic and would like to let the patient's non-VA healthcare provider, Dr.
Jones, know about her abnormal lab test before the patient leaves so the provider can adjust the
patient's non-VA medications.
What is the correct approach? - ANS ✔✔(Not: Have the patient complete VA Form 10-5345 (Request for
and Authorization to Release Medical Records of Health Information) and then call the patient's provider
with the results OR Write: "consent to the release of the results of my blood work to Dr. Jones" on VA
letterhead, have the patient sign, and then call the patient's provider with the results)
Who is the responsible for the patient's safety? - ANS ✔✔Everyone
The Bar Code Medication Administration (BCMA) scanner indicated that the patient wrist band bar code
and the bar code on an IV solution that is about to be administered do not match.
How would you classify the procedure if stopped? - ANS ✔✔A close call
Which is an example of communication patterns which may lead to adverse events and close calls? - ANS
✔✔All of the above
GUIDE, PRACTICE QUESTIONS, ANSWERS & EXAM REVIEW
Who is eligible for care within the Veterans Health Administration? - ANS ✔✔Only those who served in
the active duty military
Which of the following are VA customers? - ANS ✔✔All of the above
How does VA assess the satisfaction of Veteran care? - ANS ✔✔All of the above
The Department of Veterans Affairs is a cabinet level organization and as such is under the responsibility
of which of the following?
A. - ANS ✔✔The executive branch of the federal government
Which of the following health risks is associated with military service in Vietnam? - ANS ✔✔All of the
above
What is the signature injury in Veterans who served in the Operation Enduring Freedom (OEF)/Operation
Iraqi Freedom (OIF)/Operation New Dawn (OND)?
A. - ANS ✔✔Traumatic brain injury
What are symptoms of Post Traumatic Stress Disorder (PTSD)? - ANS ✔✔All the above
Patient satisfaction with VA care and services is often reported to be at what percentage? - ANS ✔✔85%
The I CARE principles of Integrity, Commitment, Advocacy, Respect, and Excellence reflect VA's: - ANS
✔✔All of the above
Email and text messaging are an effective means of communication. Which of the following best
describes transmission or discussion via email and/or text messaging of identifiable patient information?
- ANS ✔✔Prohibited unless Federally approved encryption software is used
Part of computer or information security is the use of individual access codes.
In an emergency it is permissible to do which of the following? - ANS ✔✔Ask someone to sign off so that
you can sign on using their terminal
From the choices below, which is the only permissible option if you need to electronically save the
names, SSNs and/or other data regarding your patients? - ANS ✔✔Store it on a VA system in a file that is
restricted to only people who are authorized to view the information.
What should you do if you leave your computer to go to another area? - ANS ✔✔Log-off or lock the
computer and remove your PIV card before leaving to maintain security
, Log-off or lock the computer and remove your PIV card before leaving to maintain security - ANS ✔✔It is
done only during your break time or after your duty hours for a brief time and it is legal and ethical
Which of the following statements is true regarding patient information? - ANS ✔✔When sending a fax,
you must confirm that the fax was received at its destination
A patient has been getting care as an inpatient at VA hospital following a myocardial infarction and now
is discharged to the care of a Non-VA provider as an outpatient.
Which of the following information may be disclosed to a non-VA provider without a signed
authorization for purposes of treating the patient? - ANS ✔✔Family history of coronary artery disease
What should you do if you have a question about a Privacy issue or would like to report a Privacy
violation? - ANS ✔✔Contact the facility Privacy Officer if your supervisor is unable to answer your
question
What should you do if you have a question about releasing VA patient information to an outside party,
including family members of a Veteran? - ANS ✔✔Contact the facility Release of Information Office if
your supervisor is unable to answer your question
Is written authorization required in order to fax the discharge summary for a VA patient who is being
discharged to a patient's current primary care provider who is outside of the VA system? - ANS ✔✔Yes, if
the patient was treated for drug abuse, alcoholism, sickle cell anemia or HIV
Which of the following text page/emails is not a violation of privacy/confidentiality? - ANS ✔✔"The
patient we discussed earlier is being discharged today. Can you call me about him?"
Which one of the following is true regarding patient information? - ANS ✔✔Information transmitted to
your school or educational program may never contain specific patient identifiers.
You are seeing a patient in a VA clinic and would like to let the patient's non-VA healthcare provider, Dr.
Jones, know about her abnormal lab test before the patient leaves so the provider can adjust the
patient's non-VA medications.
What is the correct approach? - ANS ✔✔(Not: Have the patient complete VA Form 10-5345 (Request for
and Authorization to Release Medical Records of Health Information) and then call the patient's provider
with the results OR Write: "consent to the release of the results of my blood work to Dr. Jones" on VA
letterhead, have the patient sign, and then call the patient's provider with the results)
Who is the responsible for the patient's safety? - ANS ✔✔Everyone
The Bar Code Medication Administration (BCMA) scanner indicated that the patient wrist band bar code
and the bar code on an IV solution that is about to be administered do not match.
How would you classify the procedure if stopped? - ANS ✔✔A close call
Which is an example of communication patterns which may lead to adverse events and close calls? - ANS
✔✔All of the above
