SSA Academy 421 Exam Questions with Correct VERIFIED
Answers USPS Exam 421 Window Clerk Practice TEST GRADED
A+!!!
Failure to comply with the Failure comply with the Bank Secrecy Act (BSA) could result in Failure
comply with the Bank Secrecy Act BSA could result in significant fines of more than ______ Failure
comply with the Bank Secrecy Act BSA could result in significant fines of more than per day per
incident.
$ 50,000.00
An organized workstation creates a more _________ workplace.
Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
Postal brand
An active listening technique used to create a successful transaction is called:
Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
Personal appearance
The primary law enforcement for the United States Postal Service the:
Postal Inspection Service
Preferred services that usually offer the customer the best value are:
Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales
and Services Associate (SSA) may offer the service:
Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and:
Business documents
Postal service employees operate under a mandate to protect and preserve the mail placed in its:
Custody
A violation of the security and sanctity of the mail is:
Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a positive note
is to:
Deliver a first impression.
, The type of communication that can enhance or contradict messages is:
Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need are met is:
A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ?
Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA):
Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office?
Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches:
Every address in the nation six days a week.
.
Designated Post Offices have a service called ______ available for transients
General Delivery
Which premium service for individuals or companies offer more pickup times?
Caller service
What premium service is used for individuals or companies that have more mail each day than the largest
box holds?
Caller service
An optional, free daily preview of mailpieces to be delivered is called :
Informed Delivery
What form would a customer out to have their mail permanently forwarded to a new address
Change of Address Form
Premium Forwarding Service (PFS) offers residential customers the option of having their mail reshipped
to them temporarily for:
12 months
The lost or stolen money order list is found in the
Postal Bulletin .
Registered mail can be insured up to
$50,000.00
Answers USPS Exam 421 Window Clerk Practice TEST GRADED
A+!!!
Failure to comply with the Failure comply with the Bank Secrecy Act (BSA) could result in Failure
comply with the Bank Secrecy Act BSA could result in significant fines of more than ______ Failure
comply with the Bank Secrecy Act BSA could result in significant fines of more than per day per
incident.
$ 50,000.00
An organized workstation creates a more _________ workplace.
Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
Postal brand
An active listening technique used to create a successful transaction is called:
Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
Personal appearance
The primary law enforcement for the United States Postal Service the:
Postal Inspection Service
Preferred services that usually offer the customer the best value are:
Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales
and Services Associate (SSA) may offer the service:
Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and:
Business documents
Postal service employees operate under a mandate to protect and preserve the mail placed in its:
Custody
A violation of the security and sanctity of the mail is:
Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a positive note
is to:
Deliver a first impression.
, The type of communication that can enhance or contradict messages is:
Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their need are met is:
A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ?
Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA):
Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office?
Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches:
Every address in the nation six days a week.
.
Designated Post Offices have a service called ______ available for transients
General Delivery
Which premium service for individuals or companies offer more pickup times?
Caller service
What premium service is used for individuals or companies that have more mail each day than the largest
box holds?
Caller service
An optional, free daily preview of mailpieces to be delivered is called :
Informed Delivery
What form would a customer out to have their mail permanently forwarded to a new address
Change of Address Form
Premium Forwarding Service (PFS) offers residential customers the option of having their mail reshipped
to them temporarily for:
12 months
The lost or stolen money order list is found in the
Postal Bulletin .
Registered mail can be insured up to
$50,000.00
