COMM Strat Midterm BCOR 1030 Exam
With Complete Solutions
What does it mean that human communication is "transactional"? -
ANSWER when we communicate with another person who is physically
present
The Communication Process - ANSWER sender (encodes) --> channel -->
message --> channel --> (decodes) receiver
What are the reasons for studying communication? - ANSWER to help you
develop basic, strategic communication skills that will prepare you for
success in the business world
5 Communication Principles - ANSWER 1. leaders are aware of their
communication with themselves and others
2. leaders affectively use and interpret verbal messages
3. leaders affectively use and interpret nonverbal messages
4. leaders listen and respond thoughtfully to others
5. leaders appropriately adapt messages to others
What are verbal messages? - ANSWER Verbal messages use words to
create meaning; verbal messages convey the content of a message (what
is being said)
denotative meaning - ANSWER interpret the words literally, dictionary
definition
Ex: "father" means a male in relation to his child
connotative meaning - ANSWER interpret the words based off personal
experience
,Ex: "father" can come with the thought of kindness, love, or abuse
concrete messages - ANSWER you can experience what the word refers to
with one of your senses
Ex: Conflict-management training program
strategically ambiguous messages - ANSWER refers to idea or concept
Ex: Professional development
4 components of a clear verbal message - ANSWER 1. Use concrete
messages
2. Use precise words
3. Use jargon carefully
4. Use concise messages
characteristics of nonverbal messages - ANSWER 1. Nonverbal messages
form relationships
2. Nonverbal messages express truth
3. Nonverbal messages are culture bound
what are nonverbal messages? - ANSWER Nonverbal messages are visual
and audible symbols that do not rely on words or language to create
meaning; how something is said
what are the sources of nonverbal messages? (first 4) - ANSWER 1.
Physical appearance- our attraction to others
Clothing (business pro or casual) and artifacts (accessory- jewelry,
glasses)
2. Vocal qualities- the pitch, volume, and rate of your voice
3. Gestures- nonverbal communication
Emblems (direct verbal translation- hand in air means stop), illustrators
(draws an image- explaining directions by pointing), and regulators
(nonverbal cue that helps control the flow of communication- giving a head
nod for someone to talk)
4. Eye contact- how to control your facial expressions
, what are the sources of nonverbal messages? (last 4) - ANSWER 5.
Space- importance of proximity or distance when communicating
Intimate space (0-1 ½ ft. well acquainted), Personal space (1 ½ - 4 ft.
comfort zone- friends and family), Social space (4-12 ft. formal group
interactions), Public space (12+ ft. from audience to speakers)
6. Use of time- arriving on time or task management
7. Touch- explains their culture or friendliness
8. Environment- how you interact with others, conveys status
what is listening? - ANSWER Listening is the process of receiving,
constructing meaning from, and responding to verbal and nonverbal
messages
what is hearing? - ANSWER Hearing is the physiological process of
decoding sounds
difference between listening and hearing: - ANSWER Although listening
requires hearing, not all hearing is listening.
Have you ever heard someone speaking to you, but seconds later found
yourself saying "I'm sorry—what did you say?" You heard the person, but
you were not listening to the person.
steps in the listening process - ANSWER 1. Selecting- to focus on one
sound as you sort through the numerous noises competing for your
attention
2. Attending- focus on a specific message
3. Understanding- assign meaning to the verbal and nonverbal messages
you're receiving
4. Remembering- to be able to retrieve the message from your memory
5. Respond- let people know whether you understood their message and to
validate or acknowledge them personally
With Complete Solutions
What does it mean that human communication is "transactional"? -
ANSWER when we communicate with another person who is physically
present
The Communication Process - ANSWER sender (encodes) --> channel -->
message --> channel --> (decodes) receiver
What are the reasons for studying communication? - ANSWER to help you
develop basic, strategic communication skills that will prepare you for
success in the business world
5 Communication Principles - ANSWER 1. leaders are aware of their
communication with themselves and others
2. leaders affectively use and interpret verbal messages
3. leaders affectively use and interpret nonverbal messages
4. leaders listen and respond thoughtfully to others
5. leaders appropriately adapt messages to others
What are verbal messages? - ANSWER Verbal messages use words to
create meaning; verbal messages convey the content of a message (what
is being said)
denotative meaning - ANSWER interpret the words literally, dictionary
definition
Ex: "father" means a male in relation to his child
connotative meaning - ANSWER interpret the words based off personal
experience
,Ex: "father" can come with the thought of kindness, love, or abuse
concrete messages - ANSWER you can experience what the word refers to
with one of your senses
Ex: Conflict-management training program
strategically ambiguous messages - ANSWER refers to idea or concept
Ex: Professional development
4 components of a clear verbal message - ANSWER 1. Use concrete
messages
2. Use precise words
3. Use jargon carefully
4. Use concise messages
characteristics of nonverbal messages - ANSWER 1. Nonverbal messages
form relationships
2. Nonverbal messages express truth
3. Nonverbal messages are culture bound
what are nonverbal messages? - ANSWER Nonverbal messages are visual
and audible symbols that do not rely on words or language to create
meaning; how something is said
what are the sources of nonverbal messages? (first 4) - ANSWER 1.
Physical appearance- our attraction to others
Clothing (business pro or casual) and artifacts (accessory- jewelry,
glasses)
2. Vocal qualities- the pitch, volume, and rate of your voice
3. Gestures- nonverbal communication
Emblems (direct verbal translation- hand in air means stop), illustrators
(draws an image- explaining directions by pointing), and regulators
(nonverbal cue that helps control the flow of communication- giving a head
nod for someone to talk)
4. Eye contact- how to control your facial expressions
, what are the sources of nonverbal messages? (last 4) - ANSWER 5.
Space- importance of proximity or distance when communicating
Intimate space (0-1 ½ ft. well acquainted), Personal space (1 ½ - 4 ft.
comfort zone- friends and family), Social space (4-12 ft. formal group
interactions), Public space (12+ ft. from audience to speakers)
6. Use of time- arriving on time or task management
7. Touch- explains their culture or friendliness
8. Environment- how you interact with others, conveys status
what is listening? - ANSWER Listening is the process of receiving,
constructing meaning from, and responding to verbal and nonverbal
messages
what is hearing? - ANSWER Hearing is the physiological process of
decoding sounds
difference between listening and hearing: - ANSWER Although listening
requires hearing, not all hearing is listening.
Have you ever heard someone speaking to you, but seconds later found
yourself saying "I'm sorry—what did you say?" You heard the person, but
you were not listening to the person.
steps in the listening process - ANSWER 1. Selecting- to focus on one
sound as you sort through the numerous noises competing for your
attention
2. Attending- focus on a specific message
3. Understanding- assign meaning to the verbal and nonverbal messages
you're receiving
4. Remembering- to be able to retrieve the message from your memory
5. Respond- let people know whether you understood their message and to
validate or acknowledge them personally
