Customer Service Profession Exam
Questions & Answers (Grade A+)
1.The goals of providing customer service are similar despite the
differences between organizations in their focus. -
correct answer ✅False
2.Customer service is the ability of knowledgeable and capable
employees to delivers products to their external and internal
customers. -
correct answer ✅True
3.The ultimate goal of customer relationship management is
customer loyalty. -
correct answer ✅True
4.Internet services providers are an example of organizations that
provides,both,products and services. -
correct answer ✅False
5.According with the Census Bureau of Labor Statistics, state and
local governments are classified as the service sector while the
federal government isn't. -
correct answer ✅False
Questions & Answers (Grade A+)
1.The goals of providing customer service are similar despite the
differences between organizations in their focus. -
correct answer ✅False
2.Customer service is the ability of knowledgeable and capable
employees to delivers products to their external and internal
customers. -
correct answer ✅True
3.The ultimate goal of customer relationship management is
customer loyalty. -
correct answer ✅True
4.Internet services providers are an example of organizations that
provides,both,products and services. -
correct answer ✅False
5.According with the Census Bureau of Labor Statistics, state and
local governments are classified as the service sector while the
federal government isn't. -
correct answer ✅False
