Introduction to Customer Service Exam
Questions & Answers (Grade A+)
Which of the following is not an example of using the right word -
correct answer ✅use lots of technical terms
A closed question -
correct answer ✅requires only a one word or short answer
When focusing on the customer you should NOT -
correct answer ✅pay attention to every distraction.
You should care about customer service, as an employee, because
poor customer service translates to lost revenue. -
correct answer ✅true
What is the definition of customer service? -
correct answer ✅The assistance provided by a company to people
who buy or use its products or services.
How can stereotypes affect how you treat customers? -
correct answer ✅Stereotypes can cause you to misjudge and
mistreat customers.
Questions & Answers (Grade A+)
Which of the following is not an example of using the right word -
correct answer ✅use lots of technical terms
A closed question -
correct answer ✅requires only a one word or short answer
When focusing on the customer you should NOT -
correct answer ✅pay attention to every distraction.
You should care about customer service, as an employee, because
poor customer service translates to lost revenue. -
correct answer ✅true
What is the definition of customer service? -
correct answer ✅The assistance provided by a company to people
who buy or use its products or services.
How can stereotypes affect how you treat customers? -
correct answer ✅Stereotypes can cause you to misjudge and
mistreat customers.
