Customer Service Level 2 Exam
Questions & Answers (Grade A+)
Public sector -
correct answer ✅The focus of customer service is on the quality
and level of service that is provided.
Private sector -
correct answer ✅To hold on to existing customers and attract new
ones, income must be generated in order for the business to
survive.
Voluntary/not-for profit sector -
correct answer ✅Organisations would still sell goods and services,
but their goal isn't to make a profit but to continue to fund their
activities
Why is customer service important to an organisation? -
correct answer ✅Increase customer loyalty
Repeat business & maintain existing customers
Encourage new customers & increase sales
Generate positive word-of-mouth and reputation
Questions & Answers (Grade A+)
Public sector -
correct answer ✅The focus of customer service is on the quality
and level of service that is provided.
Private sector -
correct answer ✅To hold on to existing customers and attract new
ones, income must be generated in order for the business to
survive.
Voluntary/not-for profit sector -
correct answer ✅Organisations would still sell goods and services,
but their goal isn't to make a profit but to continue to fund their
activities
Why is customer service important to an organisation? -
correct answer ✅Increase customer loyalty
Repeat business & maintain existing customers
Encourage new customers & increase sales
Generate positive word-of-mouth and reputation
