IBM | Introduction to Technical Support
Exam Questions & Answers (Grade A+)
Tech support is a good career for people who _______________. -
correct answer ✅Enjoy problem-solving.
Which of the following is true of a technical support professional's
work environment? -
correct answer ✅They may work in many different environments,
such as a physical office, a call center, and remotely from home.
Which of the following is NOT an entry-level role in Technical
Support -
correct answer ✅Technical Support Manager.
Which of the following is considered a responsibility of technical
support? -
correct answer ✅Performing system installations and updates.
Which of the following is an essential component of a solid IT
infrastructure? -
correct answer ✅Network.
, IBM | Introduction to Technical Support
Exam Questions & Answers (Grade A+)
Which of the following skills are mastered by technical support
professionals that make them successful? -
correct answer ✅Listening to customers' problems.
What organizations need technical support staff? -
correct answer ✅Many different organizations.
Which of the following reflects upon the importance of technical
support for businesses? -
correct answer ✅Helps companies track and troubleshoot their
technology, leading to the development of desirable products.
Which of the following facts are true about career opportunities in
technical support? -
correct answer ✅Rising use of technology calls for more tech
support roles.
Which of the following are advantages of a technical support
career? -
correct answer ✅Offers opportunities for other roles in the field of
IT.
Exam Questions & Answers (Grade A+)
Tech support is a good career for people who _______________. -
correct answer ✅Enjoy problem-solving.
Which of the following is true of a technical support professional's
work environment? -
correct answer ✅They may work in many different environments,
such as a physical office, a call center, and remotely from home.
Which of the following is NOT an entry-level role in Technical
Support -
correct answer ✅Technical Support Manager.
Which of the following is considered a responsibility of technical
support? -
correct answer ✅Performing system installations and updates.
Which of the following is an essential component of a solid IT
infrastructure? -
correct answer ✅Network.
, IBM | Introduction to Technical Support
Exam Questions & Answers (Grade A+)
Which of the following skills are mastered by technical support
professionals that make them successful? -
correct answer ✅Listening to customers' problems.
What organizations need technical support staff? -
correct answer ✅Many different organizations.
Which of the following reflects upon the importance of technical
support for businesses? -
correct answer ✅Helps companies track and troubleshoot their
technology, leading to the development of desirable products.
Which of the following facts are true about career opportunities in
technical support? -
correct answer ✅Rising use of technology calls for more tech
support roles.
Which of the following are advantages of a technical support
career? -
correct answer ✅Offers opportunities for other roles in the field of
IT.
