Cellular Sales Exam Questions & Answers
(Grade A+)
What is the name of the Verizon system used to make changes to
an account? -
correct answer ✅Omni
It is ok to let the customer browse before taking care of their needs,
so they can see all our products. -
correct answer ✅False
What are the duties of the closers? -
correct answer ✅Put up all delivered inventory, Scan PM
inventory, turn off open sign, put demos away, clean up personal
are before leaving
Where do you find your schedule as a trainee? -
correct answer ✅SG Training website
What is the name of our website used by dealers for information
and helpful tips? -
correct answer ✅SG Portal
What are the duties of the openers? -
correct answer ✅Put up all the delivered inventory, turn on open
,Cellular Sales Exam Questions & Answers
(Grade A+)
sign, prepare the store for the day, put demos out, scan AM
inventory, clean up personal area before leaving
What are the duties of a Mid/Swing? -
correct answer ✅Clean up break room, put up all delivered
inventory, take out trash, Clean up personal area before leaving
What is the name of our system used to bill customers out and
track inventory? -
correct answer ✅CSOKI
What is the first thing you do when coming on shift (besides logging
in)? -
correct answer ✅check what you have to sell
What color socks are acceptable with dress attire at CSOKI? -
correct answer ✅Multicolored, red, blue, black
What are the appropriate color shirts that a male can wear while at
work? -
correct answer ✅Blue, White
, Cellular Sales Exam Questions & Answers
(Grade A+)
What is the process of greeting a customer called? -
correct answer ✅Door Dazzle
What are the sections in the AA window? -
correct answer ✅Overview, Devices, Min/Msg, Data
What 2 places can you find the authorized users on the account? -
correct answer ✅The screen that comes up right after you type in
their phone number, last 4, and or the bill password. At the bottom
of the contact tab after clicking on the customers name
You just processed a DP upgrade fro a customer where do you go to
download a PDF of the DP agreement? -
correct answer ✅Click on the billing tab, then go to the Line
agreements tab. Click on home at the top then click search to view
the recent orders. click on the order for your customer to pull up
the order screen.
What information can you use to pull up a customers account? -
correct answer ✅Phone # ACC# last four Billing password
(Grade A+)
What is the name of the Verizon system used to make changes to
an account? -
correct answer ✅Omni
It is ok to let the customer browse before taking care of their needs,
so they can see all our products. -
correct answer ✅False
What are the duties of the closers? -
correct answer ✅Put up all delivered inventory, Scan PM
inventory, turn off open sign, put demos away, clean up personal
are before leaving
Where do you find your schedule as a trainee? -
correct answer ✅SG Training website
What is the name of our website used by dealers for information
and helpful tips? -
correct answer ✅SG Portal
What are the duties of the openers? -
correct answer ✅Put up all the delivered inventory, turn on open
,Cellular Sales Exam Questions & Answers
(Grade A+)
sign, prepare the store for the day, put demos out, scan AM
inventory, clean up personal area before leaving
What are the duties of a Mid/Swing? -
correct answer ✅Clean up break room, put up all delivered
inventory, take out trash, Clean up personal area before leaving
What is the name of our system used to bill customers out and
track inventory? -
correct answer ✅CSOKI
What is the first thing you do when coming on shift (besides logging
in)? -
correct answer ✅check what you have to sell
What color socks are acceptable with dress attire at CSOKI? -
correct answer ✅Multicolored, red, blue, black
What are the appropriate color shirts that a male can wear while at
work? -
correct answer ✅Blue, White
, Cellular Sales Exam Questions & Answers
(Grade A+)
What is the process of greeting a customer called? -
correct answer ✅Door Dazzle
What are the sections in the AA window? -
correct answer ✅Overview, Devices, Min/Msg, Data
What 2 places can you find the authorized users on the account? -
correct answer ✅The screen that comes up right after you type in
their phone number, last 4, and or the bill password. At the bottom
of the contact tab after clicking on the customers name
You just processed a DP upgrade fro a customer where do you go to
download a PDF of the DP agreement? -
correct answer ✅Click on the billing tab, then go to the Line
agreements tab. Click on home at the top then click search to view
the recent orders. click on the order for your customer to pull up
the order screen.
What information can you use to pull up a customers account? -
correct answer ✅Phone # ACC# last four Billing password
