MANAGEMENT 3300 CERTIFICATION
EVALUATION VERIFIED QUESTIONS AND
SOLUTIONS FULL REVIEW PACK
●● operations management
Answer: the management of systems and processes that create goods and
or provide services
●● virtual team
Answer: a group of individuals who work together from different
geographic locations and rely on communication technology to
collaborate
●● competitive advantage
Answer: anything that gives a firm a lead over its rivals
it can be gained through the development and application of innovative
information systems.
●● losers
Answer: competition is for
●● monopoly
Answer: new companies should always strive for
, ●● Customer Relations Management (CRM)
Answer: acquiring new relationships
enhancing existing relationships
retaining customer relationships
●● churn
Answer: # of customers lost in a period/# of total customers at beginning
of period
or
$ of recurring revenue lost in period/ $ of total customers at beginning of
period
●● customer life time value (CLV)
Answer: average revenue per user/churn rate
●● data
Answer: refers to individual facts or pieces of information
raw ingredient for every information system
●● information
Answer: refers to data or facts that are assembled and analyzed to add
meaning and usefulness
EVALUATION VERIFIED QUESTIONS AND
SOLUTIONS FULL REVIEW PACK
●● operations management
Answer: the management of systems and processes that create goods and
or provide services
●● virtual team
Answer: a group of individuals who work together from different
geographic locations and rely on communication technology to
collaborate
●● competitive advantage
Answer: anything that gives a firm a lead over its rivals
it can be gained through the development and application of innovative
information systems.
●● losers
Answer: competition is for
●● monopoly
Answer: new companies should always strive for
, ●● Customer Relations Management (CRM)
Answer: acquiring new relationships
enhancing existing relationships
retaining customer relationships
●● churn
Answer: # of customers lost in a period/# of total customers at beginning
of period
or
$ of recurring revenue lost in period/ $ of total customers at beginning of
period
●● customer life time value (CLV)
Answer: average revenue per user/churn rate
●● data
Answer: refers to individual facts or pieces of information
raw ingredient for every information system
●● information
Answer: refers to data or facts that are assembled and analyzed to add
meaning and usefulness
