ETA CPP EXAMS TEST PAPER ANSWERS AND
QUESTIONS SET A+
✔✔What data elements are MOST critical to the payments professional when
comparing a merchants current statement to the new offer proposed by the payment
professional? - ✔✔
✔✔What information should be discussed at the time of sale in order to BEST establish
a credible relationship between the payment professional and the merchant? - ✔✔
✔✔Which requirement must ALL merchants complete in order to be PCI-Complaint? -
✔✔Submit a self assessment questionnaire (SAQ)
✔✔Beginning with the card swipe, which of the following represents the basic
movement of a transaction authorization from a credit card terminal? - ✔✔card reader
communication network
front end processor
card brand
issuer
card brand
front end processor
merchant
✔✔If a merchants activity varies greatly from information listed on the merchants
application, how does a risk department determine whether a fraud problem exist? -
✔✔BY contacting the merchant to query any change in products, services or prices
✔✔Which the BEST way to begin addressing a merchants concern about a terminal or
POS equipment? - ✔✔
✔✔Upon entering a merchants store, a payments professional notices signs at the
storefront as well as next to the register stating "we impose a surcharge of 5% on the
, total amount on all credit card transactions, which is not greater than our cost of
acceptance. We do not surcharge debit cards.
Which of the following statement would be MOST appropriate for the payments
professional to make to the merchants regarding surcharges allowed by the card
brands? - ✔✔Five percent is-more that the maximum surcharge amount allowed is 4%
✔✔What is the MAIN factor in determining which SAQ a merchant needs to complete
for PCI compliance? - ✔✔
✔✔Which of the following materials would be MOST beneficial for the payments
professional to take to an initial face-to-face meeting with a prospective merchant? - ✔✔
✔✔A merchant is looking for software that can help manage customer data, customer
interaction, sales, marketing, affiliate tracking, and advertising campaigns. Which type
of solution should a payments professional recommend? - ✔✔CRm system
✔✔When actively listening to a merchant, a payment professional should be searching
for which key components? - ✔✔
✔✔Which of the following is MOST useful as a source of lead generation? - ✔✔
✔✔A Merchants has an IP-facing device. Which action MUST be completed to ensure
PCI compliance? - ✔✔
✔✔Which of the following individuals is typically the authorized signer for a processing
agreement - ✔✔
✔✔Which of the following information typically would be found on a merchants monthly
billing statement received from the merchant acquirer? - ✔✔
✔✔A Payment professional meets with a merchant who discloses that it has subprime
credit. What additional materials may be required? - ✔✔
✔✔Use of which resource would be most effective for developing and providing
accurate monthly forecastings? - ✔✔Customer relationship management software
✔✔ A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa
Business Credit Card information that qualifies for Visa's business to business
interchange qualification. What rate will the merchant pay on this transaction? - ✔✔non-
qualified
✔✔When using the gross discount method, what are discount fees charged on? - ✔✔
QUESTIONS SET A+
✔✔What data elements are MOST critical to the payments professional when
comparing a merchants current statement to the new offer proposed by the payment
professional? - ✔✔
✔✔What information should be discussed at the time of sale in order to BEST establish
a credible relationship between the payment professional and the merchant? - ✔✔
✔✔Which requirement must ALL merchants complete in order to be PCI-Complaint? -
✔✔Submit a self assessment questionnaire (SAQ)
✔✔Beginning with the card swipe, which of the following represents the basic
movement of a transaction authorization from a credit card terminal? - ✔✔card reader
communication network
front end processor
card brand
issuer
card brand
front end processor
merchant
✔✔If a merchants activity varies greatly from information listed on the merchants
application, how does a risk department determine whether a fraud problem exist? -
✔✔BY contacting the merchant to query any change in products, services or prices
✔✔Which the BEST way to begin addressing a merchants concern about a terminal or
POS equipment? - ✔✔
✔✔Upon entering a merchants store, a payments professional notices signs at the
storefront as well as next to the register stating "we impose a surcharge of 5% on the
, total amount on all credit card transactions, which is not greater than our cost of
acceptance. We do not surcharge debit cards.
Which of the following statement would be MOST appropriate for the payments
professional to make to the merchants regarding surcharges allowed by the card
brands? - ✔✔Five percent is-more that the maximum surcharge amount allowed is 4%
✔✔What is the MAIN factor in determining which SAQ a merchant needs to complete
for PCI compliance? - ✔✔
✔✔Which of the following materials would be MOST beneficial for the payments
professional to take to an initial face-to-face meeting with a prospective merchant? - ✔✔
✔✔A merchant is looking for software that can help manage customer data, customer
interaction, sales, marketing, affiliate tracking, and advertising campaigns. Which type
of solution should a payments professional recommend? - ✔✔CRm system
✔✔When actively listening to a merchant, a payment professional should be searching
for which key components? - ✔✔
✔✔Which of the following is MOST useful as a source of lead generation? - ✔✔
✔✔A Merchants has an IP-facing device. Which action MUST be completed to ensure
PCI compliance? - ✔✔
✔✔Which of the following individuals is typically the authorized signer for a processing
agreement - ✔✔
✔✔Which of the following information typically would be found on a merchants monthly
billing statement received from the merchant acquirer? - ✔✔
✔✔A Payment professional meets with a merchant who discloses that it has subprime
credit. What additional materials may be required? - ✔✔
✔✔Use of which resource would be most effective for developing and providing
accurate monthly forecastings? - ✔✔Customer relationship management software
✔✔ A Parts Manufacturer with a tiered-pricing setup (two Buckets) keys a Visa
Business Credit Card information that qualifies for Visa's business to business
interchange qualification. What rate will the merchant pay on this transaction? - ✔✔non-
qualified
✔✔When using the gross discount method, what are discount fees charged on? - ✔✔
