ETA CPP STUDYS ALL SET ANSWERS AND
QUESTIONS SET A+
✔✔What is needed to properly troubleshoot potential installation or operation issues a
merchant might be having? - ✔✔Knowlege of types of terminals and POS systems that
are compatible with the processor and of the exact way the merchant prefers specific
solutions to process
✔✔Which is a benefit of near-field communication (NFC) payments for a merchant who
accepts them? - ✔✔
✔✔How should a merchant react if a check that is over the approved check amount
needs to be accepted? - ✔✔Contact the check processor/merchant processor and
provide the information about the transaction and the check amount needed to complete
the sale.
✔✔Once it has been determined that a merchants activity is of a fraudulent nature, how
should the situation be addressed? - ✔✔
✔✔Which entity is responsible for a merchant payment system acceptance of card
network products? - ✔✔member
✔✔Which of the following groupings MOST closely constitutes the payment channels
currently defined within the electronic payments industry? - ✔✔
✔✔Which entity has the responsibility of querying the TMF/MATCH - ✔✔
✔✔Which information source is the MOST helpful when keeping up-to-date on
merchant acceptability criteria? - ✔✔Acquiring banks credit policy requirements
✔✔Which of the following is defined by the term front-end? - ✔✔
, ✔✔How should a payments professional react if a potential merchant does not want to
provide information required on the W-9 Form? - ✔✔
✔✔A Payments Professional encounters merchants who have competitive pricing that
cannot be matched or beaten. What is the BEST course of action to make the processor
aware of the market competition? - ✔✔obtain copies of merchant processing
statements of the competing written offer to share with the employee or corporate office
✔✔A Merchant who is currently using dial-up stand alone terminal describes frustration
with the amount of time each transaction takes to process. Which statement BEST
explains why a near-field communication (NFC) enables terminals is likely a good
solution for the merchant? - ✔✔
✔✔Which of the following could result if a merchants chargeback are out of
compliance? - ✔✔Higher chargeback fees, an account review, and possible termination
✔✔Which of the following groups of association would be MOST helpful to consult when
trying to identify and cultivate a new national business - ✔✔
✔✔Upon analyzing a potential merchants current processing statement, the payment
professional discovers that the majority of transactions are in a non-qualified tier due to
a large number of business-rate cards. The payment professional should contact the
merchant and offer which of the following? - ✔✔
✔✔Which is a reason for a merchant to add mobile payments to existing payment
options? - ✔✔
✔✔A Merchant has an existing paper-based gift card program. Which of the following
are the MOST important benefits of the merchant converting to an electronic gift card
program. - ✔✔Reconciliation, increased cash flow, and branding
✔✔Which type of questions are BEST to ask when assessing the needs of a merchant?
- ✔✔
✔✔Which of the following merchants would be considered the highest risk? - ✔✔
✔✔While prospecting in a retail area, a payments professional notices that most of the
merchants use the same provider. How should the payments professional approach
these merchants? - ✔✔
✔✔How can a payment professional BEST stay current with price changes and card
brand updates and mandates? - ✔✔
QUESTIONS SET A+
✔✔What is needed to properly troubleshoot potential installation or operation issues a
merchant might be having? - ✔✔Knowlege of types of terminals and POS systems that
are compatible with the processor and of the exact way the merchant prefers specific
solutions to process
✔✔Which is a benefit of near-field communication (NFC) payments for a merchant who
accepts them? - ✔✔
✔✔How should a merchant react if a check that is over the approved check amount
needs to be accepted? - ✔✔Contact the check processor/merchant processor and
provide the information about the transaction and the check amount needed to complete
the sale.
✔✔Once it has been determined that a merchants activity is of a fraudulent nature, how
should the situation be addressed? - ✔✔
✔✔Which entity is responsible for a merchant payment system acceptance of card
network products? - ✔✔member
✔✔Which of the following groupings MOST closely constitutes the payment channels
currently defined within the electronic payments industry? - ✔✔
✔✔Which entity has the responsibility of querying the TMF/MATCH - ✔✔
✔✔Which information source is the MOST helpful when keeping up-to-date on
merchant acceptability criteria? - ✔✔Acquiring banks credit policy requirements
✔✔Which of the following is defined by the term front-end? - ✔✔
, ✔✔How should a payments professional react if a potential merchant does not want to
provide information required on the W-9 Form? - ✔✔
✔✔A Payments Professional encounters merchants who have competitive pricing that
cannot be matched or beaten. What is the BEST course of action to make the processor
aware of the market competition? - ✔✔obtain copies of merchant processing
statements of the competing written offer to share with the employee or corporate office
✔✔A Merchant who is currently using dial-up stand alone terminal describes frustration
with the amount of time each transaction takes to process. Which statement BEST
explains why a near-field communication (NFC) enables terminals is likely a good
solution for the merchant? - ✔✔
✔✔Which of the following could result if a merchants chargeback are out of
compliance? - ✔✔Higher chargeback fees, an account review, and possible termination
✔✔Which of the following groups of association would be MOST helpful to consult when
trying to identify and cultivate a new national business - ✔✔
✔✔Upon analyzing a potential merchants current processing statement, the payment
professional discovers that the majority of transactions are in a non-qualified tier due to
a large number of business-rate cards. The payment professional should contact the
merchant and offer which of the following? - ✔✔
✔✔Which is a reason for a merchant to add mobile payments to existing payment
options? - ✔✔
✔✔A Merchant has an existing paper-based gift card program. Which of the following
are the MOST important benefits of the merchant converting to an electronic gift card
program. - ✔✔Reconciliation, increased cash flow, and branding
✔✔Which type of questions are BEST to ask when assessing the needs of a merchant?
- ✔✔
✔✔Which of the following merchants would be considered the highest risk? - ✔✔
✔✔While prospecting in a retail area, a payments professional notices that most of the
merchants use the same provider. How should the payments professional approach
these merchants? - ✔✔
✔✔How can a payment professional BEST stay current with price changes and card
brand updates and mandates? - ✔✔
