IHOP SOP STUDY CORRECT ANSWERS AND
QUESTIONS SET A+
✔✔What should an expediter immediately do when cold food is placed in the pass bar?
- ✔✔Remove it so it does not get warmed by the heat lamps
✔✔What are the 2 primary tasks of the Expeditor Role? - ✔✔1) Verifying the accuracy
of an order
2) Adding garnish
✔✔It is important to do this before taking orders from multiple tables during the same
time period: - ✔✔Enter one order into the POS before taking another table's order
✔✔What is "Order to Delivery" time? - ✔✔The time it takes from when the guest orders,
to when their food is delivered to the table.
✔✔What is the standard "Order-to-Delivery Time" for dinner? - ✔✔16 minutes
✔✔What is the standard "Order-to-Delivery Time" for lunch? - ✔✔12 minutes
✔✔What is the standard "Order-to-Deliver Time" for breakfast? - ✔✔11 minutes
✔✔What is the term for enhancing a guests meal by suggesting items that they may not
have thought about when ordering? - ✔✔Suggestive Selling
✔✔What is the best way to be successful with suggestive selling as a server? -
✔✔Know the menu firsthand
✔✔What is the term that means to write down a table's order and enter it into the POS
using Pivot Points? - ✔✔Seat Handling
, ✔✔What type of condiments should servers bring to a table - ✔✔Only the condiments
the table requested when the server asked them which ones to bring after writing down
their order
✔✔What is the best way to ensure accuracy when taking a food order? - ✔✔Write the
order down
✔✔IHOP guests can often be grouped into which 3 categories? - ✔✔1) Fast
2) Friendly
3) Exact
✔✔What 3 ways can a server show they are engaged in conversation between them
and a guest? - ✔✔1) Nod occasionally
2) Have an open posture
3) Keep smiling
✔✔Each team member does this when serving in a "Zone:" - ✔✔They take care of their
own guests along with their teammates guests.
✔✔This is the term used to describe a method of service when multiple servers work
together within a specific area of the restaurant: - ✔✔Zone Service
✔✔What should you do to show that you have been to a table? - ✔✔Take the coffee pot
with you
✔✔What should servers do when taking a table's drink order? - ✔✔Offer specific
beverages appropriate for the time of day
✔✔What are the 3 best ways to make a great first impressions with a guest? - ✔✔1)
Smile
2) Give a warm, genuine greeting
3) Introduce yourself
✔✔What should you do if a guest begins suffering from symptoms found on the Food
Allergens Poster? - ✔✔Call 911
✔✔The grill should be scraped and cleaned between users or after certain recipes in
order to reduce the risk of what? - ✔✔Cross-Contamination
✔✔What should a server do if a guest asks them questions about allergens? - ✔✔Refer
all questions to the Manager on Duty
✔✔How often is a LTO menu generally reset? - ✔✔Every 2 months
QUESTIONS SET A+
✔✔What should an expediter immediately do when cold food is placed in the pass bar?
- ✔✔Remove it so it does not get warmed by the heat lamps
✔✔What are the 2 primary tasks of the Expeditor Role? - ✔✔1) Verifying the accuracy
of an order
2) Adding garnish
✔✔It is important to do this before taking orders from multiple tables during the same
time period: - ✔✔Enter one order into the POS before taking another table's order
✔✔What is "Order to Delivery" time? - ✔✔The time it takes from when the guest orders,
to when their food is delivered to the table.
✔✔What is the standard "Order-to-Delivery Time" for dinner? - ✔✔16 minutes
✔✔What is the standard "Order-to-Delivery Time" for lunch? - ✔✔12 minutes
✔✔What is the standard "Order-to-Deliver Time" for breakfast? - ✔✔11 minutes
✔✔What is the term for enhancing a guests meal by suggesting items that they may not
have thought about when ordering? - ✔✔Suggestive Selling
✔✔What is the best way to be successful with suggestive selling as a server? -
✔✔Know the menu firsthand
✔✔What is the term that means to write down a table's order and enter it into the POS
using Pivot Points? - ✔✔Seat Handling
, ✔✔What type of condiments should servers bring to a table - ✔✔Only the condiments
the table requested when the server asked them which ones to bring after writing down
their order
✔✔What is the best way to ensure accuracy when taking a food order? - ✔✔Write the
order down
✔✔IHOP guests can often be grouped into which 3 categories? - ✔✔1) Fast
2) Friendly
3) Exact
✔✔What 3 ways can a server show they are engaged in conversation between them
and a guest? - ✔✔1) Nod occasionally
2) Have an open posture
3) Keep smiling
✔✔Each team member does this when serving in a "Zone:" - ✔✔They take care of their
own guests along with their teammates guests.
✔✔This is the term used to describe a method of service when multiple servers work
together within a specific area of the restaurant: - ✔✔Zone Service
✔✔What should you do to show that you have been to a table? - ✔✔Take the coffee pot
with you
✔✔What should servers do when taking a table's drink order? - ✔✔Offer specific
beverages appropriate for the time of day
✔✔What are the 3 best ways to make a great first impressions with a guest? - ✔✔1)
Smile
2) Give a warm, genuine greeting
3) Introduce yourself
✔✔What should you do if a guest begins suffering from symptoms found on the Food
Allergens Poster? - ✔✔Call 911
✔✔The grill should be scraped and cleaned between users or after certain recipes in
order to reduce the risk of what? - ✔✔Cross-Contamination
✔✔What should a server do if a guest asks them questions about allergens? - ✔✔Refer
all questions to the Manager on Duty
✔✔How often is a LTO menu generally reset? - ✔✔Every 2 months
