MGMT 320 CORRECT EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔implemnatation - ✔✔Melba is charged with deciding whether to have Learning and
development classes conducted during the workday or have it outside of work. is an
example of _______.
✔✔objectives - ✔✔Bianca is given specific metrics that her department has to meet. is
an example of ________.
✔✔evaluation - ✔✔Jere review customer satisfaction data to determine if her
employees are doing better in that area. is an example of ________.
✔✔6 - ✔✔the first ___ months of a job are critical to set the pace.
✔✔union shop, open shop - ✔✔if a union operates right to work state, it will not be
allowed to create a _____ _______ workplace, but may have a _______ _______.
✔✔understand the organization vision and strategy in order to hire personnel to support
them - ✔✔In considering the staffing an organization might need in the future, HR
managers should ...
✔✔giving employees continuous, real-time coaching, feedback, and solutions - ✔✔the
best type of performance appraisal involves...
✔✔unfairly favor or punish particular employees - ✔✔360 feedback appraisals makes it
more difficult for managers to ...
✔✔goal setting and documentation - ✔✔the risk of "wrong termination" lawsuits is
reduced with careful ____ and _____.
✔✔extroversion, agreeableness, conscientiousness, emotional stability, openness to
experience - ✔✔big five personality traits
,✔✔agreeableness - ✔✔trusting, good-natured, cooperative, soft-hearted
✔✔conscientiousness - ✔✔dependable, responsible, achievement-oriented, persistant
✔✔emotional stability - ✔✔relaxed, secure, unworried
✔✔openness to experience - ✔✔intellectual, imaginative, curious
✔✔1) Self Efficacy
2) Self-Esteem
3) Locus of Control
4) Emotional Stability - ✔✔core self-evaluation
✔✔high job performance and high motivation - ✔✔people with high rates of self-
efficacy, including generalized self-efficacy, tend to have what characteristics?
✔✔learned helplessness - ✔✔the debilitating lack of faith in one's ability to control one's
environment is referred to as ____ _____.
✔✔low self esteem - ✔✔After William's boss asked him to compile sales figures for the
past 3 years, William pulled together the info and turned it over to hiss boss. After
several days of not hearing back, William was worried he didn't do the job right. He was
demonstrating ____.
✔✔generalized self efficacy - ✔✔the way individuals perceive their ability to perform
across a variety of different situations.
✔✔locus of control - ✔✔Trevor likes to work on assignments in his own way. He feels
that it is up to him to handle problems and responsibilities. example of ___.
✔✔self-efficacy - ✔✔learned helplessness is associated with which facet of a core self
evaluation?
✔✔emotional intelligence - ✔✔the ability to monitor your own feelings and those of
others and to use this information to guide your thinking and actions referred to as ___
_____.
✔✔1. self-awareness
2. self-management
3. social awareness
4. relationship management - ✔✔according to Daniel Goleman, which traits make up
emotional intelligence?
, ✔✔predicts - ✔✔Organizational behaviors is a field of study that explains and _____
behavior.
✔✔values - ✔✔Abstract ideals that guide a person's thinking and behavior in all
situations are called ______.
✔✔self-awareness - ✔✔Daniel Goleman said the most essential trait of emotional
intelligence?
✔✔self-awareness - ✔✔Jordan realized that his bad mood was causing other people in
his work group to feel negatively about the project. Which aspect of emotional
intelligence?
✔✔organizational behavior - ✔✔What interdisciplinary field is dedicated to
understanding and management of people at work?
✔✔judgements and actions - ✔✔Behavior is designed as the combination of ____ and
____
✔✔perception - ✔✔the process of interpreting and understanding one's environment is
called _______.
✔✔attitude - ✔✔a learned predisposition toward a given object is an _____.
✔✔attitudes and beliefs that we unconsciously hold about groups of people. -
✔✔implicit bias is characterized by the ...
✔✔halo effect - ✔✔impressions of people based on a single trait is the ____ ____.
✔✔1. selective attention
2. interpretation and evaluation
3. storing memory
4. retrieving from memory to make judgements and decisions - ✔✔perceptual process
in order
✔✔inferring causes for observed behavior - ✔✔Casual attribution is the act of ...
✔✔fundamental attribution bias - ✔✔Paulina believed that the new hires in her
department were lazy for failing to make use of the company's expert software system,
the the new hires had not been adequately trained to make use of the system.
✔✔self-fulfilling prophecy - ✔✔occurs when people's expectations of themselves lead
them to behave in ways that make those expectations come true.
QUESTIONS SET A+
✔✔implemnatation - ✔✔Melba is charged with deciding whether to have Learning and
development classes conducted during the workday or have it outside of work. is an
example of _______.
✔✔objectives - ✔✔Bianca is given specific metrics that her department has to meet. is
an example of ________.
✔✔evaluation - ✔✔Jere review customer satisfaction data to determine if her
employees are doing better in that area. is an example of ________.
✔✔6 - ✔✔the first ___ months of a job are critical to set the pace.
✔✔union shop, open shop - ✔✔if a union operates right to work state, it will not be
allowed to create a _____ _______ workplace, but may have a _______ _______.
✔✔understand the organization vision and strategy in order to hire personnel to support
them - ✔✔In considering the staffing an organization might need in the future, HR
managers should ...
✔✔giving employees continuous, real-time coaching, feedback, and solutions - ✔✔the
best type of performance appraisal involves...
✔✔unfairly favor or punish particular employees - ✔✔360 feedback appraisals makes it
more difficult for managers to ...
✔✔goal setting and documentation - ✔✔the risk of "wrong termination" lawsuits is
reduced with careful ____ and _____.
✔✔extroversion, agreeableness, conscientiousness, emotional stability, openness to
experience - ✔✔big five personality traits
,✔✔agreeableness - ✔✔trusting, good-natured, cooperative, soft-hearted
✔✔conscientiousness - ✔✔dependable, responsible, achievement-oriented, persistant
✔✔emotional stability - ✔✔relaxed, secure, unworried
✔✔openness to experience - ✔✔intellectual, imaginative, curious
✔✔1) Self Efficacy
2) Self-Esteem
3) Locus of Control
4) Emotional Stability - ✔✔core self-evaluation
✔✔high job performance and high motivation - ✔✔people with high rates of self-
efficacy, including generalized self-efficacy, tend to have what characteristics?
✔✔learned helplessness - ✔✔the debilitating lack of faith in one's ability to control one's
environment is referred to as ____ _____.
✔✔low self esteem - ✔✔After William's boss asked him to compile sales figures for the
past 3 years, William pulled together the info and turned it over to hiss boss. After
several days of not hearing back, William was worried he didn't do the job right. He was
demonstrating ____.
✔✔generalized self efficacy - ✔✔the way individuals perceive their ability to perform
across a variety of different situations.
✔✔locus of control - ✔✔Trevor likes to work on assignments in his own way. He feels
that it is up to him to handle problems and responsibilities. example of ___.
✔✔self-efficacy - ✔✔learned helplessness is associated with which facet of a core self
evaluation?
✔✔emotional intelligence - ✔✔the ability to monitor your own feelings and those of
others and to use this information to guide your thinking and actions referred to as ___
_____.
✔✔1. self-awareness
2. self-management
3. social awareness
4. relationship management - ✔✔according to Daniel Goleman, which traits make up
emotional intelligence?
, ✔✔predicts - ✔✔Organizational behaviors is a field of study that explains and _____
behavior.
✔✔values - ✔✔Abstract ideals that guide a person's thinking and behavior in all
situations are called ______.
✔✔self-awareness - ✔✔Daniel Goleman said the most essential trait of emotional
intelligence?
✔✔self-awareness - ✔✔Jordan realized that his bad mood was causing other people in
his work group to feel negatively about the project. Which aspect of emotional
intelligence?
✔✔organizational behavior - ✔✔What interdisciplinary field is dedicated to
understanding and management of people at work?
✔✔judgements and actions - ✔✔Behavior is designed as the combination of ____ and
____
✔✔perception - ✔✔the process of interpreting and understanding one's environment is
called _______.
✔✔attitude - ✔✔a learned predisposition toward a given object is an _____.
✔✔attitudes and beliefs that we unconsciously hold about groups of people. -
✔✔implicit bias is characterized by the ...
✔✔halo effect - ✔✔impressions of people based on a single trait is the ____ ____.
✔✔1. selective attention
2. interpretation and evaluation
3. storing memory
4. retrieving from memory to make judgements and decisions - ✔✔perceptual process
in order
✔✔inferring causes for observed behavior - ✔✔Casual attribution is the act of ...
✔✔fundamental attribution bias - ✔✔Paulina believed that the new hires in her
department were lazy for failing to make use of the company's expert software system,
the the new hires had not been adequately trained to make use of the system.
✔✔self-fulfilling prophecy - ✔✔occurs when people's expectations of themselves lead
them to behave in ways that make those expectations come true.
