WGU D072 FINAL EXAM | MANAGERIAL
& ETHICAL DECISION-MAKING +
EMOTIONAL INTELLIGENCE,
SUPPORTIVE COMMUNICATION &
LEADERSHIP
1. A manager chooses the first solution that meets the minimum criteria for success rather
than searching for the optimal one. Which decision-making concept is being applied?
A. Satisficing
B. Optimizing
C. Escalation of commitment
D. Cognitive dissonance
Answer: A
Conceptual Explanation: Satisficing occurs when decision-makers choose the first
acceptable alternative that meets minimum requirements, often due to time constraints or
bounded rationality.
,2. Which component of Emotional Intelligence (EI) involves the ability to understand the
emotional makeup of other people and treating them according to their emotional reactions?
A. Self-awareness
B. Self-regulation
C. Internal motivation
D. Empathy
Answer: D
Conceptual Explanation: Empathy is the ability to recognize and understand others’
emotions, which is essential for effective social interaction and leadership.
3. In the context of ethics, which framework focuses on the inherent rightness or wrongness
of an action based on rules and duties, regardless of the consequences?
A. Deontology
B. Virtue Ethics
C. Utilitarianism
D. Relativism
Answer: A
Conceptual Explanation: Deontology is a duty-based ethics system where the morality of
an action is based on whether that action itself is right or wrong under a series of rules,
rather than based on the consequences of the action.
, 4. A leader who emphasizes ‘individualized consideration’ belongs to which leadership
category?
A. Transformational Leadership
B. Transactional Leadership
C. Laissez-faire Leadership
D. Autocratic Leadership
Answer: A
Conceptual Explanation: Individualized consideration is one of the four ’I’s of
transformational leadership, where the leader attends to each follower’s needs and acts as
a mentor.
5. Which of the following is a primary attribute of supportive communication?
A. Evaluative rather than descriptive
B. Problem-oriented, not person-oriented
C. Superiority-based
D. Global rather than specific
Answer: B
Conceptual Explanation: Supportive communication should be problem-oriented
(focusing on the issue) rather than person-oriented (attacking the individual’s character).
& ETHICAL DECISION-MAKING +
EMOTIONAL INTELLIGENCE,
SUPPORTIVE COMMUNICATION &
LEADERSHIP
1. A manager chooses the first solution that meets the minimum criteria for success rather
than searching for the optimal one. Which decision-making concept is being applied?
A. Satisficing
B. Optimizing
C. Escalation of commitment
D. Cognitive dissonance
Answer: A
Conceptual Explanation: Satisficing occurs when decision-makers choose the first
acceptable alternative that meets minimum requirements, often due to time constraints or
bounded rationality.
,2. Which component of Emotional Intelligence (EI) involves the ability to understand the
emotional makeup of other people and treating them according to their emotional reactions?
A. Self-awareness
B. Self-regulation
C. Internal motivation
D. Empathy
Answer: D
Conceptual Explanation: Empathy is the ability to recognize and understand others’
emotions, which is essential for effective social interaction and leadership.
3. In the context of ethics, which framework focuses on the inherent rightness or wrongness
of an action based on rules and duties, regardless of the consequences?
A. Deontology
B. Virtue Ethics
C. Utilitarianism
D. Relativism
Answer: A
Conceptual Explanation: Deontology is a duty-based ethics system where the morality of
an action is based on whether that action itself is right or wrong under a series of rules,
rather than based on the consequences of the action.
, 4. A leader who emphasizes ‘individualized consideration’ belongs to which leadership
category?
A. Transformational Leadership
B. Transactional Leadership
C. Laissez-faire Leadership
D. Autocratic Leadership
Answer: A
Conceptual Explanation: Individualized consideration is one of the four ’I’s of
transformational leadership, where the leader attends to each follower’s needs and acts as
a mentor.
5. Which of the following is a primary attribute of supportive communication?
A. Evaluative rather than descriptive
B. Problem-oriented, not person-oriented
C. Superiority-based
D. Global rather than specific
Answer: B
Conceptual Explanation: Supportive communication should be problem-oriented
(focusing on the issue) rather than person-oriented (attacking the individual’s character).
