WGU D072 FINAL EXAM: DECISION-
MAKING, EMOTIONAL INTELLIGENCE,
AND LEADERSHIP
1. In the context of the Rational Decision-Making Model, what is the primary purpose of
‘weighting the criteria’?
A. To eliminate all subjective biases from the final selection.
B. To ensure that all stakeholders have an equal vote in the decision.
C. To prioritize the identified factors based on their relative importance to the outcome.
D. To identify which alternatives are the most cost-effective.
Answer: C
Conceptual Explanation: Weighting criteria allows decision-makers to assign relative
importance to different factors, ensuring the most critical aspects carry more influence in
the final decision.
2. Which cognitive bias occurs when a manager relies too heavily on the first piece of
information offered when making a decision?
A. Anchoring Bias
,B. Escalation of Commitment
C. Confirmation Bias
D. Availability Bias
Answer: A
Conceptual Explanation: Anchoring bias describes the human tendency to rely too heavily
on the first piece of information offered (the ‘anchor’) when making decisions.
3. A leader who focuses on the ‘greatest good for the greatest number’ is applying which
ethical framework?
A. Utilitarianism
B. Virtue Ethics
C. Deontology
D. Ethical Egoism
Answer: A
Conceptual Explanation: Utilitarianism is a consequentialist theory that holds the most
ethical choice is the one that will produce the greatest good for the greatest number.
4. Which component of Goleman’s Emotional Intelligence (EQ) model involves the ability to
control disruptive impulses and think before acting?
A. Self-Regulation
B. Self-Awareness
, C. Social Awareness
D. Relationship Management
Answer: A
Conceptual Explanation: Self-regulation is the ability to manage your emotions and
impulses, allowing for thoughtful responses rather than knee-jerk reactions.
5. What is the defining characteristic of Bounded Rationality in decision-making?
A. Making decisions based purely on emotional intuition.
B. The practice of evaluating every possible alternative to find the absolute optimum.
C. Recognizing that human cognitive limits prevent the processing of all information,
leading to ‘satisficing’.
D. Strictly following organizational protocols regardless of the situation.
Answer: C
Conceptual Explanation: Bounded rationality suggests that individuals make decisions
that are ‘good enough’ (satisficing) because they cannot process all information or consider
all alternatives.
6. In supportive communication, being ‘problem-oriented’ rather than ‘person-oriented’
means:
A. Focusing on the traits of the individual who made the mistake.
MAKING, EMOTIONAL INTELLIGENCE,
AND LEADERSHIP
1. In the context of the Rational Decision-Making Model, what is the primary purpose of
‘weighting the criteria’?
A. To eliminate all subjective biases from the final selection.
B. To ensure that all stakeholders have an equal vote in the decision.
C. To prioritize the identified factors based on their relative importance to the outcome.
D. To identify which alternatives are the most cost-effective.
Answer: C
Conceptual Explanation: Weighting criteria allows decision-makers to assign relative
importance to different factors, ensuring the most critical aspects carry more influence in
the final decision.
2. Which cognitive bias occurs when a manager relies too heavily on the first piece of
information offered when making a decision?
A. Anchoring Bias
,B. Escalation of Commitment
C. Confirmation Bias
D. Availability Bias
Answer: A
Conceptual Explanation: Anchoring bias describes the human tendency to rely too heavily
on the first piece of information offered (the ‘anchor’) when making decisions.
3. A leader who focuses on the ‘greatest good for the greatest number’ is applying which
ethical framework?
A. Utilitarianism
B. Virtue Ethics
C. Deontology
D. Ethical Egoism
Answer: A
Conceptual Explanation: Utilitarianism is a consequentialist theory that holds the most
ethical choice is the one that will produce the greatest good for the greatest number.
4. Which component of Goleman’s Emotional Intelligence (EQ) model involves the ability to
control disruptive impulses and think before acting?
A. Self-Regulation
B. Self-Awareness
, C. Social Awareness
D. Relationship Management
Answer: A
Conceptual Explanation: Self-regulation is the ability to manage your emotions and
impulses, allowing for thoughtful responses rather than knee-jerk reactions.
5. What is the defining characteristic of Bounded Rationality in decision-making?
A. Making decisions based purely on emotional intuition.
B. The practice of evaluating every possible alternative to find the absolute optimum.
C. Recognizing that human cognitive limits prevent the processing of all information,
leading to ‘satisficing’.
D. Strictly following organizational protocols regardless of the situation.
Answer: C
Conceptual Explanation: Bounded rationality suggests that individuals make decisions
that are ‘good enough’ (satisficing) because they cannot process all information or consider
all alternatives.
6. In supportive communication, being ‘problem-oriented’ rather than ‘person-oriented’
means:
A. Focusing on the traits of the individual who made the mistake.
