WGU D072 MANAGERIAL & ETHICAL
DECISION-MAKING + EMOTIONAL
INTELLIGENCE & LEADERSHIP FINAL
EXAM
1. A manager notices an employee is struggling with a personal issue and offers a flexible
schedule to help. Which component of Emotional Intelligence is the manager demonstrating?
A. Empathy
B. Self-Regulation
C. Self-Awareness
D. Motivation
Answer: A
Conceptual Explanation: Empathy involves understanding and sharing the feelings of
others, which allows the manager to recognize the employee’s distress and offer support.
2. In the rational decision-making model, what is the first step a manager should take?
A. Identify the problem
B. Evaluate alternatives
,C. Select the best option
D. Gather data
Answer: A
Conceptual Explanation: The first step in the rational decision-making process is defining
or identifying the specific problem that needs to be solved.
3. Which ethical framework focuses on the ‘greatest good for the greatest number of
people’?
A. Deontology
B. Virtue Ethics
C. Utilitarianism
D. Ethical Universalism
Answer: C
Conceptual Explanation: Utilitarianism is a consequentialist theory that judges the
morality of an action based on its ability to maximize utility or happiness for the majority.
4. An executive decides to hide financial losses from shareholders to prevent a stock price
drop, believing it protects the company’s future. Which level of Kohlberg’s stages of moral
development is most likely being ignored?
A. Pre-conventional
B. Post-conventional
, C. Conventional
D. Amoral stage
Answer: B
Conceptual Explanation: The post-conventional level involves universal ethical principles
and social contracts that transcend immediate group loyalty or self-interest.
5. Which leadership style is characterized by a ‘hands-off’ approach, allowing team members
to make most decisions?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Transactional
Answer: B
Conceptual Explanation: Laissez-faire leadership provides minimal direction and gives
employees the autonomy to make their own decisions.
6. A manager provides a specific, descriptive critique of a project rather than making a
personal attack on the employee. This is an example of:
A. Supportive communication
B. Evaluative communication
C. Passive-aggressive communication
DECISION-MAKING + EMOTIONAL
INTELLIGENCE & LEADERSHIP FINAL
EXAM
1. A manager notices an employee is struggling with a personal issue and offers a flexible
schedule to help. Which component of Emotional Intelligence is the manager demonstrating?
A. Empathy
B. Self-Regulation
C. Self-Awareness
D. Motivation
Answer: A
Conceptual Explanation: Empathy involves understanding and sharing the feelings of
others, which allows the manager to recognize the employee’s distress and offer support.
2. In the rational decision-making model, what is the first step a manager should take?
A. Identify the problem
B. Evaluate alternatives
,C. Select the best option
D. Gather data
Answer: A
Conceptual Explanation: The first step in the rational decision-making process is defining
or identifying the specific problem that needs to be solved.
3. Which ethical framework focuses on the ‘greatest good for the greatest number of
people’?
A. Deontology
B. Virtue Ethics
C. Utilitarianism
D. Ethical Universalism
Answer: C
Conceptual Explanation: Utilitarianism is a consequentialist theory that judges the
morality of an action based on its ability to maximize utility or happiness for the majority.
4. An executive decides to hide financial losses from shareholders to prevent a stock price
drop, believing it protects the company’s future. Which level of Kohlberg’s stages of moral
development is most likely being ignored?
A. Pre-conventional
B. Post-conventional
, C. Conventional
D. Amoral stage
Answer: B
Conceptual Explanation: The post-conventional level involves universal ethical principles
and social contracts that transcend immediate group loyalty or self-interest.
5. Which leadership style is characterized by a ‘hands-off’ approach, allowing team members
to make most decisions?
A. Autocratic
B. Laissez-faire
C. Democratic
D. Transactional
Answer: B
Conceptual Explanation: Laissez-faire leadership provides minimal direction and gives
employees the autonomy to make their own decisions.
6. A manager provides a specific, descriptive critique of a project rather than making a
personal attack on the employee. This is an example of:
A. Supportive communication
B. Evaluative communication
C. Passive-aggressive communication
