WGU D072 MANAGEMENT AND
ETHICAL DECISION-MAKING
ASSESSMENT EXAM QUESTIONS AND
ANSWERS
1. A manager notices that a team member is consistently underperforming. Instead of
criticizing the individual’s character, the manager describes specific behaviors and their
impact on project timelines. Which principle of supportive communication is being applied?
A. Person-oriented communication
B. Problem-oriented communication
C. Global evaluation
D. Subjective interpretation
Answer: B
Conceptual Explanation: Problem-oriented communication focuses on specific behaviors
and events rather than the person’s traits or character, which reduces defensiveness.
,2. In the context of Emotional Intelligence (EQ), what is the primary difference between
empathy and social skills?
A. Empathy is about managing others’ emotions, while social skills involve self-regulation.
B. Empathy is an internal motivation, while social skills are purely transactional.
C. Empathy is about understanding others’ perspectives, while social skills involve
managing relationships to move people in desired directions.
D. There is no difference; they are interchangeable components of EQ.
Answer: C
Conceptual Explanation: Empathy is the ability to sense others’ feelings and perspectives,
whereas social skills involve the proficiency in managing relationships and building
networks.
3. A CEO decides to lay off 10% of the workforce to ensure the company’s long-term survival
and protect the remaining 90% of jobs. This decision-making process aligns most closely with
which ethical framework?
A. Deontology
B. Utilitarianism
C. Virtue Ethics
D. Ethical Egoism
Answer: B
, Conceptual Explanation: Utilitarianism focuses on the ‘greatest good for the greatest
number,’ evaluating actions based on their consequences.
4. When a leader acknowledges their own limitations and invites feedback from subordinates
to improve organizational processes, they are demonstrating which aspect of Emotional
Intelligence?
A. Self-Regulation
B. Self-Awareness
C. External Motivation
D. Social Manipulation
Answer: B
Conceptual Explanation: Self-awareness involves recognizing one’s strengths and
weaknesses and understanding how one’s actions affect others.
5. Which of the following is an example of an ‘I’ statement, a key component of supportive
communication?
A. ‘You always miss deadlines.’
B. ‘Why are you so lazy?’
C. ‘I think you need to work harder.’
D. ‘I feel concerned when project milestones are missed because it affects our delivery
schedule.’
ETHICAL DECISION-MAKING
ASSESSMENT EXAM QUESTIONS AND
ANSWERS
1. A manager notices that a team member is consistently underperforming. Instead of
criticizing the individual’s character, the manager describes specific behaviors and their
impact on project timelines. Which principle of supportive communication is being applied?
A. Person-oriented communication
B. Problem-oriented communication
C. Global evaluation
D. Subjective interpretation
Answer: B
Conceptual Explanation: Problem-oriented communication focuses on specific behaviors
and events rather than the person’s traits or character, which reduces defensiveness.
,2. In the context of Emotional Intelligence (EQ), what is the primary difference between
empathy and social skills?
A. Empathy is about managing others’ emotions, while social skills involve self-regulation.
B. Empathy is an internal motivation, while social skills are purely transactional.
C. Empathy is about understanding others’ perspectives, while social skills involve
managing relationships to move people in desired directions.
D. There is no difference; they are interchangeable components of EQ.
Answer: C
Conceptual Explanation: Empathy is the ability to sense others’ feelings and perspectives,
whereas social skills involve the proficiency in managing relationships and building
networks.
3. A CEO decides to lay off 10% of the workforce to ensure the company’s long-term survival
and protect the remaining 90% of jobs. This decision-making process aligns most closely with
which ethical framework?
A. Deontology
B. Utilitarianism
C. Virtue Ethics
D. Ethical Egoism
Answer: B
, Conceptual Explanation: Utilitarianism focuses on the ‘greatest good for the greatest
number,’ evaluating actions based on their consequences.
4. When a leader acknowledges their own limitations and invites feedback from subordinates
to improve organizational processes, they are demonstrating which aspect of Emotional
Intelligence?
A. Self-Regulation
B. Self-Awareness
C. External Motivation
D. Social Manipulation
Answer: B
Conceptual Explanation: Self-awareness involves recognizing one’s strengths and
weaknesses and understanding how one’s actions affect others.
5. Which of the following is an example of an ‘I’ statement, a key component of supportive
communication?
A. ‘You always miss deadlines.’
B. ‘Why are you so lazy?’
C. ‘I think you need to work harder.’
D. ‘I feel concerned when project milestones are missed because it affects our delivery
schedule.’
