QDM EXPERT EXAM 160 COMPREHENSIVE
EXAM 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ What is the final step of the Evaluate phase?
Answer: Recognize/reward all participants
◉ ______________________ are variables that occur sometime during the
process that affect an output measure.
Answer: In process measures
◉ _____________ is a tool that identifies all stakeholders and defines the
starting and ending points in a process.
Answer: SIPOC
◉ Which of the following is not a QDM principle?
Answer: Reduce Waste
◉ Which of the following is not a common pitfall of data collection?
Answer: Forgetting where you put the data
◉ What is the third step of a gap analysis?
,Answer: Highlight any gaps
◉ The following tools are typically used within the Assess Phase:
Answer: SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
◉ ________________________ can be defined as, observations that are
numerically distant from the rest of the data set.
Answer: Outliers
◉ What does the acronym ABLE represent?
Answer: Assess, Build, Launch, Evaluate
◉ The definition of root cause is:
Answer: The single cause that, once corrected, will yield the greatest
improvement
◉ What component of QDM helps to solve key business challenges?
Answer: ABLE problem solving model
◉ Which action does not embody the QDM principle Be Scientific?
Answer: Following your instinct
,Pg. 20
◉ At which stage of team evolution are mistakes considered
"learning"?
Answer: Forming
Pg. 74
◉ The project plan is the output of which phase of the project
management process?
Answer: Planning
Pg. 66
◉ All of the following are steps in the Launch Phase except:
Answer: Evaluate performance
Pg. 36-39
◉ What type of activity is training on a new regulation?
Answer: Value Enabling
, Pg. 197
◉ The basic assumption of the Normative-re-education approach is
that:
Answer: People want to go with the flow
Pg. 81
◉ What type of organizational structure can foster a silo mentality?
Answer: Vertical
Pg. 58
◉ The duties of a facilitator include:
Answer: communicating, resolving conflict, procuring, and
motivating
◉ What percent of processes can be improved by modifying
organizational systems?
Answer: 90%
Pg. 58
EXAM 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ What is the final step of the Evaluate phase?
Answer: Recognize/reward all participants
◉ ______________________ are variables that occur sometime during the
process that affect an output measure.
Answer: In process measures
◉ _____________ is a tool that identifies all stakeholders and defines the
starting and ending points in a process.
Answer: SIPOC
◉ Which of the following is not a QDM principle?
Answer: Reduce Waste
◉ Which of the following is not a common pitfall of data collection?
Answer: Forgetting where you put the data
◉ What is the third step of a gap analysis?
,Answer: Highlight any gaps
◉ The following tools are typically used within the Assess Phase:
Answer: SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
◉ ________________________ can be defined as, observations that are
numerically distant from the rest of the data set.
Answer: Outliers
◉ What does the acronym ABLE represent?
Answer: Assess, Build, Launch, Evaluate
◉ The definition of root cause is:
Answer: The single cause that, once corrected, will yield the greatest
improvement
◉ What component of QDM helps to solve key business challenges?
Answer: ABLE problem solving model
◉ Which action does not embody the QDM principle Be Scientific?
Answer: Following your instinct
,Pg. 20
◉ At which stage of team evolution are mistakes considered
"learning"?
Answer: Forming
Pg. 74
◉ The project plan is the output of which phase of the project
management process?
Answer: Planning
Pg. 66
◉ All of the following are steps in the Launch Phase except:
Answer: Evaluate performance
Pg. 36-39
◉ What type of activity is training on a new regulation?
Answer: Value Enabling
, Pg. 197
◉ The basic assumption of the Normative-re-education approach is
that:
Answer: People want to go with the flow
Pg. 81
◉ What type of organizational structure can foster a silo mentality?
Answer: Vertical
Pg. 58
◉ The duties of a facilitator include:
Answer: communicating, resolving conflict, procuring, and
motivating
◉ What percent of processes can be improved by modifying
organizational systems?
Answer: 90%
Pg. 58
