Question 1
A major component of employee relations is _____________ resolution. Employee
complaints and grievances will always happen. However, well-planned and implemented
positive employee relations strategies can make a world of difference in the number and
types of complaints within an organization. Additionally, certain strategies, such as an
open-door policy, may effectively prevent small frustrations from escalating into
complaints or grievances.
CORRECT ANSWER
Dispute
Question 2
True or False?: The steps to seek resolution for complaints and grievances are NOT nearly
identical.
CORRECT ANSWER
False
Question 3
All ____________ and ______________ resolutions involve two stages: understanding the
problem and resolving the problem. Within these two stages, there are multiple steps:
1. Identify the Problem
2. Identify Perspectives
3. Identify Impact
1
@THE STUDY VAULT
, CORRECT ANSWER
Conflict and Dispute
Question 4
Within the first stage (understanding the problem) and the first step in conflict and dispute
resolutions is to identify the ________________. This is done through asking clarifying
questions, displaying active listening, to gather other available information.
CORRECT ANSWER
Problem
Question 5
Within the first stage (understanding the problem) and the second step in conflict and
dispute resolutions is to identify _____________________. Understanding these opinions,
feelings, and perceptions helps to recognize how these factors inform each party's
experience in order to identify the best resolution.
CORRECT ANSWER
Perspectives
Question 6
Within the first stage (understanding the problem) and the third step in conflict and
dispute resolutions is to identify __________. HR is responsible for not only recognizing
the immediate impact of a concern, but also any potential ripple effects, such as impact on
employee morale, corporate culture, as well as any possible legal ramifications and
liability issues.
CORRECT ANSWER
Impact
2
@THE STUDY VAULT
A major component of employee relations is _____________ resolution. Employee
complaints and grievances will always happen. However, well-planned and implemented
positive employee relations strategies can make a world of difference in the number and
types of complaints within an organization. Additionally, certain strategies, such as an
open-door policy, may effectively prevent small frustrations from escalating into
complaints or grievances.
CORRECT ANSWER
Dispute
Question 2
True or False?: The steps to seek resolution for complaints and grievances are NOT nearly
identical.
CORRECT ANSWER
False
Question 3
All ____________ and ______________ resolutions involve two stages: understanding the
problem and resolving the problem. Within these two stages, there are multiple steps:
1. Identify the Problem
2. Identify Perspectives
3. Identify Impact
1
@THE STUDY VAULT
, CORRECT ANSWER
Conflict and Dispute
Question 4
Within the first stage (understanding the problem) and the first step in conflict and dispute
resolutions is to identify the ________________. This is done through asking clarifying
questions, displaying active listening, to gather other available information.
CORRECT ANSWER
Problem
Question 5
Within the first stage (understanding the problem) and the second step in conflict and
dispute resolutions is to identify _____________________. Understanding these opinions,
feelings, and perceptions helps to recognize how these factors inform each party's
experience in order to identify the best resolution.
CORRECT ANSWER
Perspectives
Question 6
Within the first stage (understanding the problem) and the third step in conflict and
dispute resolutions is to identify __________. HR is responsible for not only recognizing
the immediate impact of a concern, but also any potential ripple effects, such as impact on
employee morale, corporate culture, as well as any possible legal ramifications and
liability issues.
CORRECT ANSWER
Impact
2
@THE STUDY VAULT
