Question 1
A chief human resource officer is evaluating the company's total rewards strategy after
experiencing higher than normal turnover due to a global shift in work styles. Which
approach should the company take to retain and attract talent?
A Reinforce policies and procedures.
B Participate in salary surveys.
C Offer flexible schedule options.
D Eliminate voluntary benefit plans.
CORRECT ANSWER
The correct answer is C: 'Offer flexible schedule options.'
"Offer flexible schedule options" is correct because flexible work options are the highest
demand of workers in recent years. Offering various options also meets the needs of a
diverse workforce.
Question 2
Which action should an HR manager take to implement a newly developed corporate
social responsibility and sustainability program?
CORRECT ANSWER
'Work with stakeholders to implement a strategy across the organization.'
"Work with stakeholders to implement a strategy across the organization." is correct
because HR must carry out this initiative and not pass it off to a consultant or
department managers. Although, hiring a consultant could be a viable second option, if
the HR Manager is not skilled in this area. Simply issuing a memo to employees is not an
effective method of implementing the program.
1
@THE STUDY VAULT
, Question 3
The recruiter tells the HR manager that their supervisor is incompetent. How should the
HR manager respond to the recruiter?
CORRECT ANSWER
Mentor the recruiter on communicating with their supervisor to work better as a team. '
Situational judgment Items require the examinee to think about what is occurring in the
scenario and decide which response option identifies the most effective course of action.
Other response options may be something you could do to respond to the situation, but SJIs
require thinking and action based on the best of the available options. Do not base your
answer on your organization's approach to handling the situation, but rather, answer based
on what you know should be done according to best practice. Panels of SHRM-certified
subject matter experts rate the effectiveness of each response option, and the "best" answer
is derived by statistical analysis of those expert opinions.
Question 4
After learning that the recruiter's performance issues are because the recruiter believes
the performance evaluation process is unfair, which should the HR manager do to resolve
the issue?
CORRECT ANSWER
'Inform the recruiter's supervisor about the recruiter's opinions and advise the
supervisor to meet with the recruiter.'
Question 5
Which is the most effective approach to ensure supervisors are actively implementing the
practice of employee performance feedback throughout the evaluation period?
CORRECT ANSWER
2
@THE STUDY VAULT
A chief human resource officer is evaluating the company's total rewards strategy after
experiencing higher than normal turnover due to a global shift in work styles. Which
approach should the company take to retain and attract talent?
A Reinforce policies and procedures.
B Participate in salary surveys.
C Offer flexible schedule options.
D Eliminate voluntary benefit plans.
CORRECT ANSWER
The correct answer is C: 'Offer flexible schedule options.'
"Offer flexible schedule options" is correct because flexible work options are the highest
demand of workers in recent years. Offering various options also meets the needs of a
diverse workforce.
Question 2
Which action should an HR manager take to implement a newly developed corporate
social responsibility and sustainability program?
CORRECT ANSWER
'Work with stakeholders to implement a strategy across the organization.'
"Work with stakeholders to implement a strategy across the organization." is correct
because HR must carry out this initiative and not pass it off to a consultant or
department managers. Although, hiring a consultant could be a viable second option, if
the HR Manager is not skilled in this area. Simply issuing a memo to employees is not an
effective method of implementing the program.
1
@THE STUDY VAULT
, Question 3
The recruiter tells the HR manager that their supervisor is incompetent. How should the
HR manager respond to the recruiter?
CORRECT ANSWER
Mentor the recruiter on communicating with their supervisor to work better as a team. '
Situational judgment Items require the examinee to think about what is occurring in the
scenario and decide which response option identifies the most effective course of action.
Other response options may be something you could do to respond to the situation, but SJIs
require thinking and action based on the best of the available options. Do not base your
answer on your organization's approach to handling the situation, but rather, answer based
on what you know should be done according to best practice. Panels of SHRM-certified
subject matter experts rate the effectiveness of each response option, and the "best" answer
is derived by statistical analysis of those expert opinions.
Question 4
After learning that the recruiter's performance issues are because the recruiter believes
the performance evaluation process is unfair, which should the HR manager do to resolve
the issue?
CORRECT ANSWER
'Inform the recruiter's supervisor about the recruiter's opinions and advise the
supervisor to meet with the recruiter.'
Question 5
Which is the most effective approach to ensure supervisors are actively implementing the
practice of employee performance feedback throughout the evaluation period?
CORRECT ANSWER
2
@THE STUDY VAULT
