CMAA Exam 2 Questions & Answers
(Grade A+)
An office manager asks a medical administrative assistant to mail a
letter to a patient who is being dismissed from the practice. Which
of the following methods should the assistant use to mail the
letter? -
correct answer ✅certified mail
A medical administrative assistant should verify a patient's CPT
code for which of the following processes? -
correct answer ✅obtaining prior authorization
Prior to an invasive procedure, a patient asks a medical
administrative assistant about other options that are available.
Which of the following actions should the assistant take? -
correct answer ✅advise the patient to ask the provider about
alternatives
Which of the following abbreviations should a medical
administrative assistant use to document a patient history of a
stroke? -
correct answer ✅CVA
,CMAA Exam 2 Questions & Answers
(Grade A+)
Which of the following items is appropriate to purchase with petty
cash? -
correct answer ✅postage owed for an equipment delivery
When performing closing procedures for the day, which of the
following must be secured with a lock and key? -
correct answer ✅provider's prescription pad
Which of the following is the abbreviation for an
electroencephalogram? -
correct answer ✅EEG
A medical administrative assistant observes another office worker
altering notes in a patient's record to justify medical necessity so
that payment is made. What is this type of action considered? -
correct answer ✅fraud
A patient receives an explanation of benefits stating services will
not be covered because out-of-pocket medical expenses have not
been met. The amount owed is defined as which of the following? -
correct answer ✅deductible
, CMAA Exam 2 Questions & Answers
(Grade A+)
Which of the following is an example of open hours scheduling? -
correct answer ✅patients arrive at their own convenience
Which of the following is the most efficient method for a medical
administrative assistant to collect payment for services? -
correct answer ✅collect due amounts at the time of the patient's
visit
Which of the following medical terms refers to the removal of all or
part of an organ or tissue? -
correct answer ✅lymphadenectomy
A patient refuses to pay his copayment. Which of the following
actions should the medical administrative assistant take? -
correct answer ✅inform the patient that the copayment is due at
the time of service
A third-party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the
medical administrative assistant should forward to the third-party
payer? -
correct answer ✅progress notes
(Grade A+)
An office manager asks a medical administrative assistant to mail a
letter to a patient who is being dismissed from the practice. Which
of the following methods should the assistant use to mail the
letter? -
correct answer ✅certified mail
A medical administrative assistant should verify a patient's CPT
code for which of the following processes? -
correct answer ✅obtaining prior authorization
Prior to an invasive procedure, a patient asks a medical
administrative assistant about other options that are available.
Which of the following actions should the assistant take? -
correct answer ✅advise the patient to ask the provider about
alternatives
Which of the following abbreviations should a medical
administrative assistant use to document a patient history of a
stroke? -
correct answer ✅CVA
,CMAA Exam 2 Questions & Answers
(Grade A+)
Which of the following items is appropriate to purchase with petty
cash? -
correct answer ✅postage owed for an equipment delivery
When performing closing procedures for the day, which of the
following must be secured with a lock and key? -
correct answer ✅provider's prescription pad
Which of the following is the abbreviation for an
electroencephalogram? -
correct answer ✅EEG
A medical administrative assistant observes another office worker
altering notes in a patient's record to justify medical necessity so
that payment is made. What is this type of action considered? -
correct answer ✅fraud
A patient receives an explanation of benefits stating services will
not be covered because out-of-pocket medical expenses have not
been met. The amount owed is defined as which of the following? -
correct answer ✅deductible
, CMAA Exam 2 Questions & Answers
(Grade A+)
Which of the following is an example of open hours scheduling? -
correct answer ✅patients arrive at their own convenience
Which of the following is the most efficient method for a medical
administrative assistant to collect payment for services? -
correct answer ✅collect due amounts at the time of the patient's
visit
Which of the following medical terms refers to the removal of all or
part of an organ or tissue? -
correct answer ✅lymphadenectomy
A patient refuses to pay his copayment. Which of the following
actions should the medical administrative assistant take? -
correct answer ✅inform the patient that the copayment is due at
the time of service
A third-party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the
medical administrative assistant should forward to the third-party
payer? -
correct answer ✅progress notes
