CMAA Module 2 Exam Questions &
Answers (Grade A+)
Communication -
correct answer ✅is sending and receiving a message with the
primary intention of effectively transferring context. Medical
professionals use various communication methods with patients as
well as colleagues throughout the workday. Some methods include
a verbal, written, and nonverbal exchange of words and are
enhanced with efficient traits such as observation, active listening,
and compassion and understanding.
Active Listening -
correct answer ✅Engaging with the sender regarding the message
and the intended interpretation (e.g., focus solely on the
conversation, do not interrupt, confirm the message speaker has
said, be respectful and professional).
CMAA main communication goal is to -
correct answer ✅Relay information and instructions about their
health care services.
What are some of the complexities and challenges when
communicating with patients? response -
correct answer ✅Factors such as pain or discomfort, upcoming
treatments, scheduling challenges, or the financial implications of
, CMAA Module 2 Exam Questions &
Answers (Grade A+)
care can cause a patient to experience a range of emotions, which
can impact communications.
Therapeutic communication is achieved when -
correct answer ✅communicating with patients and family
members in health care.
sender -
correct answer ✅initiate a conversation
Message -
correct answer ✅what is being relayed
Channel -
correct answer ✅how to relay a message (verbal, over the phone,
nonverbal)
Noise -
correct answer ✅Noise includes anything that could be a barrier
(e.g., language, culture, sensory impairments) to achieving effective
communication.
Answers (Grade A+)
Communication -
correct answer ✅is sending and receiving a message with the
primary intention of effectively transferring context. Medical
professionals use various communication methods with patients as
well as colleagues throughout the workday. Some methods include
a verbal, written, and nonverbal exchange of words and are
enhanced with efficient traits such as observation, active listening,
and compassion and understanding.
Active Listening -
correct answer ✅Engaging with the sender regarding the message
and the intended interpretation (e.g., focus solely on the
conversation, do not interrupt, confirm the message speaker has
said, be respectful and professional).
CMAA main communication goal is to -
correct answer ✅Relay information and instructions about their
health care services.
What are some of the complexities and challenges when
communicating with patients? response -
correct answer ✅Factors such as pain or discomfort, upcoming
treatments, scheduling challenges, or the financial implications of
, CMAA Module 2 Exam Questions &
Answers (Grade A+)
care can cause a patient to experience a range of emotions, which
can impact communications.
Therapeutic communication is achieved when -
correct answer ✅communicating with patients and family
members in health care.
sender -
correct answer ✅initiate a conversation
Message -
correct answer ✅what is being relayed
Channel -
correct answer ✅how to relay a message (verbal, over the phone,
nonverbal)
Noise -
correct answer ✅Noise includes anything that could be a barrier
(e.g., language, culture, sensory impairments) to achieving effective
communication.
