CHL Unit 3 Exam Questions & Answers
(Grade A+)
A standard used to compare and improve a department's own
products or services by measuring them against specified
standards: -
correct answer ✅Benchmark
Activities or procedures that are successful in one situation and
may be successful in a similar situation in another department or
organization: -
correct answer ✅Best Practices
A predetermined course of action that identifies a key activity and
provides a general strategy; a written statement of intent: -
correct answer ✅Policy
The process of assigning authority to subordinates to do work that
a manager at a higher organizational level would otherwise do: -
correct answer ✅Delegation
The act of following identified regulations and standards -
correct answer ✅Compliance
(Grade A+)
A standard used to compare and improve a department's own
products or services by measuring them against specified
standards: -
correct answer ✅Benchmark
Activities or procedures that are successful in one situation and
may be successful in a similar situation in another department or
organization: -
correct answer ✅Best Practices
A predetermined course of action that identifies a key activity and
provides a general strategy; a written statement of intent: -
correct answer ✅Policy
The process of assigning authority to subordinates to do work that
a manager at a higher organizational level would otherwise do: -
correct answer ✅Delegation
The act of following identified regulations and standards -
correct answer ✅Compliance
