CHL Chapter 1: Introduction to Sterile
Processing Leadership Exam Questions
& Answers (Grade A+)
Leader -
correct answer ✅Person who influences and guides others toward
the achievement of goals
Skill set -
correct answer ✅Skills required to accomplish a specific task or
function
Management -
correct answer ✅Process of using what one has (resources) to
accomplish goals and objectives
Unity of command -
correct answer ✅Organizing principle that suggests each
employee should only have one supervisor
Span of control -
correct answer ✅a coordinating principle relating to the number
of employees who can be supervised by one person
, CHL Chapter 1: Introduction to Sterile
Processing Leadership Exam Questions
& Answers (Grade A+)
Culture -
correct answer ✅The beliefs, values and norms shared by
department personnel that are considered valid and passed on to
new employees in the department
Public relations -
correct answer ✅Communication or other activities designed to
create a favorable public image
Harassment -
correct answer ✅Act of systematic and/or unwanted and annoying
actions of one or more persons, inculding threats or demands
Bullying -
correct answer ✅Repeated health-harming mistreatment of one
or more persons by one or more persons
Zero-tolerance -
correct answer ✅Policy that permits no amount of leniency
regarding harassing behavior
Processing Leadership Exam Questions
& Answers (Grade A+)
Leader -
correct answer ✅Person who influences and guides others toward
the achievement of goals
Skill set -
correct answer ✅Skills required to accomplish a specific task or
function
Management -
correct answer ✅Process of using what one has (resources) to
accomplish goals and objectives
Unity of command -
correct answer ✅Organizing principle that suggests each
employee should only have one supervisor
Span of control -
correct answer ✅a coordinating principle relating to the number
of employees who can be supervised by one person
, CHL Chapter 1: Introduction to Sterile
Processing Leadership Exam Questions
& Answers (Grade A+)
Culture -
correct answer ✅The beliefs, values and norms shared by
department personnel that are considered valid and passed on to
new employees in the department
Public relations -
correct answer ✅Communication or other activities designed to
create a favorable public image
Harassment -
correct answer ✅Act of systematic and/or unwanted and annoying
actions of one or more persons, inculding threats or demands
Bullying -
correct answer ✅Repeated health-harming mistreatment of one
or more persons by one or more persons
Zero-tolerance -
correct answer ✅Policy that permits no amount of leniency
regarding harassing behavior
