MGMT 500 Exam I || 100% Detailed Answers.
What is the Open Systems theory? correct answers All organizations interact with their
enviroment. They do so by obtaining resource inputs - people, information, resources and
transforming them into finished goods and services for customers.
What is a process of value creation through organizational performance? correct answers Using
resources well and serving customers
Performance effectivness correct answers output measure of task or goal accomplishment. You
can have poor resource utilization and high goal attainment and still be effective but not efficient
Peformance efficiency correct answers input measure of the resource costs associated with goal
accomplishment. You can have a good utilization of resources and low goal attainment and be
effective but not efficient
What is the main responsabiliity for top managers? correct answers link the external world with
the internal organization, set strategy, identify long run problems and opportunities
Describe the level of managers correct answers Board of Directors - Board of Trustees
(nonprofit)
Top Managers - CEO, CFO, COO
Middle Managers
Team Leaders - Supervisors
Line Managers vs Staff managers correct answers Line Managers: responsibale for work that
makes a direct contribution to the organizations outputs
Staff Managers: head units that use special technical expertise to advise and support the efforts of
line workers.
,Accountability correct answers The requirement of one person to answer to a higher authority for
performance results in his or her area of work responsibility
Planning correct answers process of setting performance objectives and determining what actions
should be taken to accomplish them
Organizing correct answers process of assigning tasks, allocating resources, and assisigning
personnel. Turn plans into actions!
Leading correct answers inspriing efforts to work hard to fulfill plans and accompish goals
Controlling correct answers Measuring performance and taking corrective action if needed and
not meeting goals set out in planning stage
What are the 3 baseline skills for a manager? correct answers 1. Technical: ability to apply
expertise and perform a special task with proficieny (i.e. writing a business plan, using stats to
analyze data from market survey, prepare visual aids and deliver a persuasive oral presentation)
2. Human/Interpersonal: Work well in cooperation with others; emotional intelligence
3. Conceptual: ability to think analytically to diagnose and solve complex problems
Who is the father of scientific managment? Explain Scientific Management correct answers
Frederick Taylor
- Develop for every job a "science" includes rules of motion, standarized work implements, and
proper working conditions
- carefully select workers and match best worker to work and motivate them through economic
man theory (money motivates)
, - Train workers to perform jobs and train supervisors to support workers
Who developed "Administrative Principles" expalin it
What is the downfall of this system correct answers Fayol
-One person in charge, unity of command
-One direction, one person should be in charge of all activites
Top to Bottom structure
Fails to hold people accountable
Explain Webers Bureaucratic Organization correct answers -Organization should be a
meritocracy and that people should be given job based on merit not based on status
-Formal organization with everything written down
-clear authority and responsability for each job - each position reports to a higher-level one
What do the behavorial management approaches entail? correct answers People seek sastisfying
social relationships, respond to group pressures, and search for personal fulfillment.
What were the results of the Hawthorne Studies?
What is the Hawthorne effect? correct answers Set the field for organizational behavior (study of
individuals and groups in organizations)
-ppl work better in social group settings
Hawthorne effect: people who are singled out for special attention will perform as anticipated
because of expectations created by the situation.
What is the Open Systems theory? correct answers All organizations interact with their
enviroment. They do so by obtaining resource inputs - people, information, resources and
transforming them into finished goods and services for customers.
What is a process of value creation through organizational performance? correct answers Using
resources well and serving customers
Performance effectivness correct answers output measure of task or goal accomplishment. You
can have poor resource utilization and high goal attainment and still be effective but not efficient
Peformance efficiency correct answers input measure of the resource costs associated with goal
accomplishment. You can have a good utilization of resources and low goal attainment and be
effective but not efficient
What is the main responsabiliity for top managers? correct answers link the external world with
the internal organization, set strategy, identify long run problems and opportunities
Describe the level of managers correct answers Board of Directors - Board of Trustees
(nonprofit)
Top Managers - CEO, CFO, COO
Middle Managers
Team Leaders - Supervisors
Line Managers vs Staff managers correct answers Line Managers: responsibale for work that
makes a direct contribution to the organizations outputs
Staff Managers: head units that use special technical expertise to advise and support the efforts of
line workers.
,Accountability correct answers The requirement of one person to answer to a higher authority for
performance results in his or her area of work responsibility
Planning correct answers process of setting performance objectives and determining what actions
should be taken to accomplish them
Organizing correct answers process of assigning tasks, allocating resources, and assisigning
personnel. Turn plans into actions!
Leading correct answers inspriing efforts to work hard to fulfill plans and accompish goals
Controlling correct answers Measuring performance and taking corrective action if needed and
not meeting goals set out in planning stage
What are the 3 baseline skills for a manager? correct answers 1. Technical: ability to apply
expertise and perform a special task with proficieny (i.e. writing a business plan, using stats to
analyze data from market survey, prepare visual aids and deliver a persuasive oral presentation)
2. Human/Interpersonal: Work well in cooperation with others; emotional intelligence
3. Conceptual: ability to think analytically to diagnose and solve complex problems
Who is the father of scientific managment? Explain Scientific Management correct answers
Frederick Taylor
- Develop for every job a "science" includes rules of motion, standarized work implements, and
proper working conditions
- carefully select workers and match best worker to work and motivate them through economic
man theory (money motivates)
, - Train workers to perform jobs and train supervisors to support workers
Who developed "Administrative Principles" expalin it
What is the downfall of this system correct answers Fayol
-One person in charge, unity of command
-One direction, one person should be in charge of all activites
Top to Bottom structure
Fails to hold people accountable
Explain Webers Bureaucratic Organization correct answers -Organization should be a
meritocracy and that people should be given job based on merit not based on status
-Formal organization with everything written down
-clear authority and responsability for each job - each position reports to a higher-level one
What do the behavorial management approaches entail? correct answers People seek sastisfying
social relationships, respond to group pressures, and search for personal fulfillment.
What were the results of the Hawthorne Studies?
What is the Hawthorne effect? correct answers Set the field for organizational behavior (study of
individuals and groups in organizations)
-ppl work better in social group settings
Hawthorne effect: people who are singled out for special attention will perform as anticipated
because of expectations created by the situation.
