D253 Task 2: Values-Based Leadership - Emotional Intelligence Insights
D253 – Values-Based Leadership - Task 2 Template and Tips (RSM3)
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Theodore Sommers
Student ID: 012277717
A. Prepare a document as the new customer service manager to help your team understand
the four domains of emotional intelligence (self-awareness, self-management, social
awareness, and relationship management) by doing the following:
1. Good morning, everyone and welcome to the meeting, most of you already know
me, but my name is Theodore and I’m very excited to start my new position as your
new customer service manager. This will be a short and sweet meeting where we can
all get to know one another a bit better and how I plan to serve as the new leader of the
team. I intend to treat all of you with respect and decency and expect the same in
return. If there are ever any questions or issues, you never have to hesitate to ask me a
question. I am a firm believer in there being no such thing as a stupid question. If we all
are doing our best and making the proper effort every day, we should never have any
problems with each other. Thank you for your time and let’s get to work!
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
I would look to display self-confidence with my team. If the leader of a team is
displaying confidence in the work they are doing it will trickle down to the rest of the team.
When a group of people is confident preforming, the tasks required of them the quality of
the work tends to increase as well. On the contrary, when a leader does not appear
confident in his or her decisions it will lead to inconsistency and uncertainty for the team as
a whole. My team will be a group of self-confident individuals who are sure of their ability
to get the job done day in and day out.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
Emotional self-control is vital to a productive workplace. When team members or
leadership are driven by emotions it can lead to poor decisions that can create even
more problems. Obviously, teams are made up of human beings and it is not possible
nor reasonable to expect people to always check their personal lives at the door, it is
important to stress the need for emotional control when dealing with one another at
work. One way I would show emotional control to my team is to not overreact to
stressful situations and instead work to find solutions while keeping my feelings in
check. A high level of self-control when it comes to emotions leads to a fairer and
more effective workforce.
D253 Task 2: Values-Based Leadership - Emotional Intelligence Insights
D253 – Values-Based Leadership - Task 2 Template and Tips (RSM3)
D253 - TASK 2: Becoming an Effective Values-Based Leader
Name: Theodore Sommers
Student ID: 012277717
A. Prepare a document as the new customer service manager to help your team understand
the four domains of emotional intelligence (self-awareness, self-management, social
awareness, and relationship management) by doing the following:
1. Good morning, everyone and welcome to the meeting, most of you already know
me, but my name is Theodore and I’m very excited to start my new position as your
new customer service manager. This will be a short and sweet meeting where we can
all get to know one another a bit better and how I plan to serve as the new leader of the
team. I intend to treat all of you with respect and decency and expect the same in
return. If there are ever any questions or issues, you never have to hesitate to ask me a
question. I am a firm believer in there being no such thing as a stupid question. If we all
are doing our best and making the proper effort every day, we should never have any
problems with each other. Thank you for your time and let’s get to work!
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
I would look to display self-confidence with my team. If the leader of a team is
displaying confidence in the work they are doing it will trickle down to the rest of the team.
When a group of people is confident preforming, the tasks required of them the quality of
the work tends to increase as well. On the contrary, when a leader does not appear
confident in his or her decisions it will lead to inconsistency and uncertainty for the team as
a whole. My team will be a group of self-confident individuals who are sure of their ability
to get the job done day in and day out.
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
Emotional self-control is vital to a productive workplace. When team members or
leadership are driven by emotions it can lead to poor decisions that can create even
more problems. Obviously, teams are made up of human beings and it is not possible
nor reasonable to expect people to always check their personal lives at the door, it is
important to stress the need for emotional control when dealing with one another at
work. One way I would show emotional control to my team is to not overreact to
stressful situations and instead work to find solutions while keeping my feelings in
check. A high level of self-control when it comes to emotions leads to a fairer and
more effective workforce.
D253 Task 2: Values-Based Leadership - Emotional Intelligence Insights
