CPHQ Certification Questions with CORRECT Answers
(Grade A+)
Question 1:
Triple Aim
Answer:
1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Question 2:
Critical components
ship team
Answer:
of a leader- Understand the concepts of organizations as complex sys-
tems, culture, strategic planning, change, innovation and
creativity
Question 3:
IOM definition of healthcare
quality
Answer:
The degree to which health services for individuals and
populations increase the likelihood of desired health out-
comes and are consistent with current professional knowl-
edge
Question 4:
Quality Management
Answer:
definition A strategic, integrated management system, which in-
volves all managers and employees and uses quantita-
tive methods to continuously improve an organization's
processes to meet and exceed customer needs, wants and
,expectations
Question 5:
IOMs 6 aims for healthcare
provement
Answer:
im- Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clin-
ical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with
respect to personal characterisitics, ethnicity, geographic
location or socioeconomic status
Question 6:
system definition
Answer:
A regularly interacting or independent group of items
forming a unified whole
Question 7:
Benefits of system
Answer:
thinking
Facilitating the identification of major components
Identifying important relationships and providing proper
perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
Fostering integration
Providing a basis for redesign
Question 8:
,Healthcare organizations
Answer:
are ... Complex Adaptive Systems (CASs)
Making change in one process or dept naturally requires
changes in other processes, functions and depts. Effective-
ness is dependent on alignment of parts of the system.
InterRelationships (between individuals is a critical com-
ponent of the model)
Not linear
Question 9:
Characteristics of leaders
Answer:
in CASs Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Offer alternatives
Question 10:
Characteristics of Leaders
CASs
Answer:
in Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
, Question 11:
Characteristics of Leaders
ditional systems
Answer:
in tra- Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
Know
Are self-preserving
Repeat the past
Question 12:
True or False
The HCQP assists organization
leaders and employees in under-
standing the principles and com-
mon frameworks for healthcare
quality strategies.
Answer:
True
Question 13:
Which evidence based frame-
work model for studying sys-
tems is best?
Answer:
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize,
understand and anticipate how the parts of the system
interact as a whole
(Grade A+)
Question 1:
Triple Aim
Answer:
1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Question 2:
Critical components
ship team
Answer:
of a leader- Understand the concepts of organizations as complex sys-
tems, culture, strategic planning, change, innovation and
creativity
Question 3:
IOM definition of healthcare
quality
Answer:
The degree to which health services for individuals and
populations increase the likelihood of desired health out-
comes and are consistent with current professional knowl-
edge
Question 4:
Quality Management
Answer:
definition A strategic, integrated management system, which in-
volves all managers and employees and uses quantita-
tive methods to continuously improve an organization's
processes to meet and exceed customer needs, wants and
,expectations
Question 5:
IOMs 6 aims for healthcare
provement
Answer:
im- Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clin-
ical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity - providing care that does not vary in quality with
respect to personal characterisitics, ethnicity, geographic
location or socioeconomic status
Question 6:
system definition
Answer:
A regularly interacting or independent group of items
forming a unified whole
Question 7:
Benefits of system
Answer:
thinking
Facilitating the identification of major components
Identifying important relationships and providing proper
perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
Fostering integration
Providing a basis for redesign
Question 8:
,Healthcare organizations
Answer:
are ... Complex Adaptive Systems (CASs)
Making change in one process or dept naturally requires
changes in other processes, functions and depts. Effective-
ness is dependent on alignment of parts of the system.
InterRelationships (between individuals is a critical com-
ponent of the model)
Not linear
Question 9:
Characteristics of leaders
Answer:
in CASs Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Offer alternatives
Question 10:
Characteristics of Leaders
CASs
Answer:
in Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
, Question 11:
Characteristics of Leaders
ditional systems
Answer:
in tra- Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
Know
Are self-preserving
Repeat the past
Question 12:
True or False
The HCQP assists organization
leaders and employees in under-
standing the principles and com-
mon frameworks for healthcare
quality strategies.
Answer:
True
Question 13:
Which evidence based frame-
work model for studying sys-
tems is best?
Answer:
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize,
understand and anticipate how the parts of the system
interact as a whole
