CPHQ Questions with CORRECT Answers (Grade A+)
Question 1:
CPQA
Answer:
certified professional in quality assurance
Question 2:
When did CPHQ 1976; Sept 8 1984
begin to advance
the profession of
quality and when
was the first cer-
tification admin-
istered?
Answer:
Not provided in source document.
Question 3:
Board of Direc-
tor's Quality Role
Answer:
1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
Question 4:
Leadership
Answer:
ability to influence an individual or group toward achievement of a goal and
includes determining the correct path or direction.
,Question 5:
Management
Answer:
1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing
the correct things to stay on the path
Question 6:
Successful Lead-
ers
Answer:
1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
5. understand that significant change takes 18-24 months to implement and 10
years to anchor into the practice and culture
Question 7:
SMART goals
Answer:
Specific
Measurable
Attainable
Relevant
Time-bound
Question 8:
Quality Program
and Organiza-
tional Systems
Alignment
Answer:
,1. Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
Question 9:
Voice of the Cus-
tomer (VOC)
Answer:
Process conducted at the start of any new products, process or service design
initiative to understand customer's wants and needs
Question 10:
Aspects of VOC
Answer:
1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
Question 11:
Strategic Plan-
ning
Answer:
organizational strategy includes plans and activities developed in pursuit of goals
and objectives
Question 12:
Strategic Plan-
ning Process
Answer:
1. Identify strategic opportunities and threats
2. gap analysis
, 3. strategy formulation
4. strategy implementation
5. measure and control progress
Question 13:
Environmental
influences
Answer:
1. customers
2. competitors
3. regulatory
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
Question 14:
Goals of Strategic
Planning
Answer:
1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
Question 15:
Hoshin Planning
Answer:
Question 1:
CPQA
Answer:
certified professional in quality assurance
Question 2:
When did CPHQ 1976; Sept 8 1984
begin to advance
the profession of
quality and when
was the first cer-
tification admin-
istered?
Answer:
Not provided in source document.
Question 3:
Board of Direc-
tor's Quality Role
Answer:
1. set policy
2. financial and strategic direction
3. quality of care
4. goals and objectives
5. establish quality priorities
Question 4:
Leadership
Answer:
ability to influence an individual or group toward achievement of a goal and
includes determining the correct path or direction.
,Question 5:
Management
Answer:
1. Setting goals
2. organizing
3. staffing
4. creating a structure to foster goal attainment
5. setting up mechanisms for monitoring and continuing results involves doing
the correct things to stay on the path
Question 6:
Successful Lead-
ers
Answer:
1. define and inspire a shared vision
2. understand that transformation depends on successful leadership
3. enable others to lead
4. make quality everyone's responsibility
5. understand that significant change takes 18-24 months to implement and 10
years to anchor into the practice and culture
Question 7:
SMART goals
Answer:
Specific
Measurable
Attainable
Relevant
Time-bound
Question 8:
Quality Program
and Organiza-
tional Systems
Alignment
Answer:
,1. Organization's strategic direction/ plan
2. Organization's mission, vision and values
3. Alignment with financial resources
4. patient safety and quality activities aligned with strategic goals
5. key stakeholders
6. governing body and medical staff roles and responsibilities
Question 9:
Voice of the Cus-
tomer (VOC)
Answer:
Process conducted at the start of any new products, process or service design
initiative to understand customer's wants and needs
Question 10:
Aspects of VOC
Answer:
1. Customer Needs
2. Hierarchical Structure
3. Priorities
4. Customer Perceptions of Performance
Question 11:
Strategic Plan-
ning
Answer:
organizational strategy includes plans and activities developed in pursuit of goals
and objectives
Question 12:
Strategic Plan-
ning Process
Answer:
1. Identify strategic opportunities and threats
2. gap analysis
, 3. strategy formulation
4. strategy implementation
5. measure and control progress
Question 13:
Environmental
influences
Answer:
1. customers
2. competitors
3. regulatory
5. primary and secondary providers
6. employees
7. government
8. societal values
9. political
10. legal
11. technological
12. research
13. economic
14. religious
Question 14:
Goals of Strategic
Planning
Answer:
1. create a framework for operations
2. create a fit with external environment
3. establish a process for coping with change
4. foster anticipation, innovation and excellence
5. facilitate consistent decision making
6. create an organizational focus
Question 15:
Hoshin Planning
Answer:
