Chapter 4: Using Teamwork in Performance Improvement | Assessment
Questions and Answers with 100% Correct Answers | Latest Version
Question 1.
Constructs relatively simple fixes that improve work processes without going through the
whole PI process and without the need to involve other departments.
Correct Answer: Rapid Improvement Team
Question 2.
A rapid improvement team does not spend a lot of time gathering data and rengi- neering
processes.
Correct Answer: These teams are usually composed of individuals from a similar
group who are very familiar with the processes or end products that need
improvement. Ex: Members of the HIM Department may want to increase
response time to record authentication. The HIM department may plan several
ways to remind providers to complete necessary record authentication in order
to facilitate timely documentation.
Question 3.
Functional PI Team
Correct Answer: Involves staff from a single department or service area.
Question 4.
Cross-Functional PI Team
Correct Answer: Involves more than one department, service area, or discipline.
Question 5.
Which departments or disciplines are involved in the process? Who are the customers of
the process? In other words, who will receive the product or service that the process
produces? Who supplies the process? That is, who provides (supplies) a product or service
that begins or supports or sustains the process to be improved.
Correct Answer: Questions that should be asked to identify individual team
members include:
Question 6.
It is important to keep teams small and manageable.
Correct Answer: The general rule of thumb is that teams should be made up of 8
to 10 members. Once the team has been formed, the team members should
determine which individuals, departments, and disciplines are key players in the
process. Then they can bring other individuals, departments, and disciplines
into the process on an ad hoc basis.
, Question 7.
Having a leader is necessary to get the team organized. The organization's leaders may
select the team leader, or the team may select its own leader. The team leader should be
someone the team respects as well as someone who is organized and will take the
initiative to see the team through the process. This person should also know or understand
the PI process and clearly understand the process to be improved. The team leader is
primarily responsible for championing the effectiveness of the process in meeting the
customer's needs.
Correct Answer: Team Leader
Question 8.
Team Leaders are responsible for the content of the team's work and for the following
specific activities:
Correct Answer: Preparing for and scheduling meetings (standard meeting day,
time, and location) Sending out announcements of meetings, other necessary
materials, and team assignment reminders Conducting meetings Focusing the
group's attention on the task at hand Ensuring group participation and asking
for facts, opinions, and suggestions. Providing expertise in the organization's PI
methodology, tools, and techniques Coordinating data collection Assigning
tasks Facilitating implementation of action plan items
Question 9.
Should be someone who knows the PI process well and has facilitated such a team in the
past. The facilitator may be required to train the team in the PI process and quality
improvement (QI) tools. Is required to understand the process to be improved and is
primarily responsible for ensuring that an effective PI process occurs.
Correct Answer: Team Facilitator
Question 10.
Responsibilities of Team Facilitator
Correct Answer: Serving as advisor and consultant to the team Acting as a
neutral, nonvoting member Suggesting alternative PI methods and procedures
to keep the team on target and moving forward Managing group dynamics,
resolving conflicts, and modeling compromise. Acting as coach and motivator
for the team Assisting in consensus building when necessary Recognizing team
and individual achievements.
Question 11.
Participating in decision-making and plan development for the team
Correct Answer:
Question 12.
Responsibility of Team Recorder (Team Scribe)
Questions and Answers with 100% Correct Answers | Latest Version
Question 1.
Constructs relatively simple fixes that improve work processes without going through the
whole PI process and without the need to involve other departments.
Correct Answer: Rapid Improvement Team
Question 2.
A rapid improvement team does not spend a lot of time gathering data and rengi- neering
processes.
Correct Answer: These teams are usually composed of individuals from a similar
group who are very familiar with the processes or end products that need
improvement. Ex: Members of the HIM Department may want to increase
response time to record authentication. The HIM department may plan several
ways to remind providers to complete necessary record authentication in order
to facilitate timely documentation.
Question 3.
Functional PI Team
Correct Answer: Involves staff from a single department or service area.
Question 4.
Cross-Functional PI Team
Correct Answer: Involves more than one department, service area, or discipline.
Question 5.
Which departments or disciplines are involved in the process? Who are the customers of
the process? In other words, who will receive the product or service that the process
produces? Who supplies the process? That is, who provides (supplies) a product or service
that begins or supports or sustains the process to be improved.
Correct Answer: Questions that should be asked to identify individual team
members include:
Question 6.
It is important to keep teams small and manageable.
Correct Answer: The general rule of thumb is that teams should be made up of 8
to 10 members. Once the team has been formed, the team members should
determine which individuals, departments, and disciplines are key players in the
process. Then they can bring other individuals, departments, and disciplines
into the process on an ad hoc basis.
, Question 7.
Having a leader is necessary to get the team organized. The organization's leaders may
select the team leader, or the team may select its own leader. The team leader should be
someone the team respects as well as someone who is organized and will take the
initiative to see the team through the process. This person should also know or understand
the PI process and clearly understand the process to be improved. The team leader is
primarily responsible for championing the effectiveness of the process in meeting the
customer's needs.
Correct Answer: Team Leader
Question 8.
Team Leaders are responsible for the content of the team's work and for the following
specific activities:
Correct Answer: Preparing for and scheduling meetings (standard meeting day,
time, and location) Sending out announcements of meetings, other necessary
materials, and team assignment reminders Conducting meetings Focusing the
group's attention on the task at hand Ensuring group participation and asking
for facts, opinions, and suggestions. Providing expertise in the organization's PI
methodology, tools, and techniques Coordinating data collection Assigning
tasks Facilitating implementation of action plan items
Question 9.
Should be someone who knows the PI process well and has facilitated such a team in the
past. The facilitator may be required to train the team in the PI process and quality
improvement (QI) tools. Is required to understand the process to be improved and is
primarily responsible for ensuring that an effective PI process occurs.
Correct Answer: Team Facilitator
Question 10.
Responsibilities of Team Facilitator
Correct Answer: Serving as advisor and consultant to the team Acting as a
neutral, nonvoting member Suggesting alternative PI methods and procedures
to keep the team on target and moving forward Managing group dynamics,
resolving conflicts, and modeling compromise. Acting as coach and motivator
for the team Assisting in consensus building when necessary Recognizing team
and individual achievements.
Question 11.
Participating in decision-making and plan development for the team
Correct Answer:
Question 12.
Responsibility of Team Recorder (Team Scribe)
