BCOR 1030 Midterm Study Guide Exam
With Complete Solutions
Six principles of communication? - ANSWER We use communication to
meet many needs, is governed by rules, both verbal and nonverbal, has
content and relational dimensions, some messages metacommunicate,
people give communication its meaning
Elements of communication process? - ANSWER Creation and exchange
of messages, requires senders and receivers, occurs in multiple channels,
is affected by context, includes noise and feedback, is dynamic
What is the communication process? - ANSWER Sending, encoding,
selecting (a channel of communication), receipt of message by receiver,
decoding message
Principles of effective communication in formal networks? - ANSWER
Downward, upward, lateral (horizontal)
Communication that flows from superiors to subordinates - ANSWER
Downward communication
Communication that flows from subordinates to superiors - ANSWER
Upward communication
Communication among peers or colleagues with relatively equal positions
in the organization - ANSWER Lateral (horizontal) Communication
Building trust, developing rapport, listening actively, maintaining values and
accountability, and knowing and adapting to audience are all examples of
what? - ANSWER Things credible communicators invest in
, What is metacommunication? - ANSWER Communication about
communication (or lack thereof)
Characteristics of competent communicators? - ANSWER self-awareness,
adaptability, empathy, cognitive complexity, ethics
Ability to understand, express, and manage emotions, and to use emotion
to facilitate thought - ANSWER Emotional intelligence
How should you foster effective verbal communication? - ANSWER
Separating opinions from factual claims (A factual claim makes an
assertion that we can verify with evidence and show to be true or false,
such as "I work at an engineering firm." An opinion expresses a personal
judgment or preference that we could agree or disagree with but that is not
true or false in an absolute sense, such as "I work best at the engineering
firm ever." )
What are the primary nonverbal communication channels? - ANSWER
Facial Displays, Kinesics, Haptics, Proxemics, Physical appearance,
Chronemics, and Artifacts
The study of movement, including the movement of walking - ANSWER
Kinesics
Facial expressions (The face communicates more information than any
other channel of nonverbal behavior.) - ANSWER Facial displays
The study of the way we use touch to communicate - ANSWER Haptics
Refers to the characteristics of the voice. They're also called paralanguage
(meaning "beside language") to indicate that they go along with the words
we speak to convey meaning - ANSWER Vocalics
The scientific study of spatial use. Tells us that we each have a preferred
amount of personal space we carry like an invisible bubble around us. -
ANSWER Proxemics
The strong predisposition to attribute positive qualities to physically
attractive people - ANSWER Physical appearance (Halo effect)
With Complete Solutions
Six principles of communication? - ANSWER We use communication to
meet many needs, is governed by rules, both verbal and nonverbal, has
content and relational dimensions, some messages metacommunicate,
people give communication its meaning
Elements of communication process? - ANSWER Creation and exchange
of messages, requires senders and receivers, occurs in multiple channels,
is affected by context, includes noise and feedback, is dynamic
What is the communication process? - ANSWER Sending, encoding,
selecting (a channel of communication), receipt of message by receiver,
decoding message
Principles of effective communication in formal networks? - ANSWER
Downward, upward, lateral (horizontal)
Communication that flows from superiors to subordinates - ANSWER
Downward communication
Communication that flows from subordinates to superiors - ANSWER
Upward communication
Communication among peers or colleagues with relatively equal positions
in the organization - ANSWER Lateral (horizontal) Communication
Building trust, developing rapport, listening actively, maintaining values and
accountability, and knowing and adapting to audience are all examples of
what? - ANSWER Things credible communicators invest in
, What is metacommunication? - ANSWER Communication about
communication (or lack thereof)
Characteristics of competent communicators? - ANSWER self-awareness,
adaptability, empathy, cognitive complexity, ethics
Ability to understand, express, and manage emotions, and to use emotion
to facilitate thought - ANSWER Emotional intelligence
How should you foster effective verbal communication? - ANSWER
Separating opinions from factual claims (A factual claim makes an
assertion that we can verify with evidence and show to be true or false,
such as "I work at an engineering firm." An opinion expresses a personal
judgment or preference that we could agree or disagree with but that is not
true or false in an absolute sense, such as "I work best at the engineering
firm ever." )
What are the primary nonverbal communication channels? - ANSWER
Facial Displays, Kinesics, Haptics, Proxemics, Physical appearance,
Chronemics, and Artifacts
The study of movement, including the movement of walking - ANSWER
Kinesics
Facial expressions (The face communicates more information than any
other channel of nonverbal behavior.) - ANSWER Facial displays
The study of the way we use touch to communicate - ANSWER Haptics
Refers to the characteristics of the voice. They're also called paralanguage
(meaning "beside language") to indicate that they go along with the words
we speak to convey meaning - ANSWER Vocalics
The scientific study of spatial use. Tells us that we each have a preferred
amount of personal space we carry like an invisible bubble around us. -
ANSWER Proxemics
The strong predisposition to attribute positive qualities to physically
attractive people - ANSWER Physical appearance (Halo effect)
