CERTIFIED ENROLLER EXAM - COVERED CALIFORNIA EXAM
COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR JUST RELEASED
Question 1: Are Certified Counselors required to complete annual
recertification training and pass an exam?
Answer:
Yes, they are. They are also required to review program updates as they
become available throughout the year.
Question 2: LMS (Learning Management System)
Answer:
Is a database of training and reference materials.
Question 3: What office handles consumer complaints and issues
regarding certified enrollment assistance personnel or their
affiliated organizations?
Answer:
Covered CA Office of Consumer Protection
Question 4: How many languages are the CA Online Voter
Registration in?
Answer:
10 languages (english, spanish, hindi, chinese, japanese, khmer, korean,
tagalog, thai, vietnamese)
,Question 5: Are you able to complete voter registration application
for the consumer?
Answer:
NO YOU ARE NOT; the consumer will be mailed a voter registration card.
Question 6: A consumer wants to register to vote while enrolling
in-person for health coverage, and there is internet available for
them to use. What should you do?
Answer:
Select the "Yes", open the online voter registration website option in the online
application to access the Secretarty of State's website. Select the registration
form in the consumer's preferred language if it is offered. Also, inform the
consumer that answers to the online voter registration form may be filled out in
private.
Question 7: A Certified Counselor is working with a consumer for
any reason other than to submit an application, renewal, or change
of address but the consumer specifically asks about voter
registration options through Covered CA. -True or False- The
Certified Counselor should inform the consumer about the voter
registration options.
Answer:
True
Question 8: What are Mixed Households?
Answer:
A situation where members of the same family are eligible for different types of
health coverage.
,Question 9: True or False: Consumers with income 150% or below
the FPL (Federal Poverty Level) are NOT qualified to enroll or
change plans at any time throughout the year.
Answer:
FALSE: Consumers are allowed to enroll at any time IF they have an income
below the FPL
Question 10: What are qualifying life events to be able to enroll
during the SEP (Special Enrollment Period)?
Answer:
Qualifying life events include: getting married, having a baby, received in
Foster Care or adopting, losing other health coverage or on the verge of losing
health care coverage, moved to/or within CA, DA or Spousal Abandonment,
Returned from Active Military Service, gained citizenship or lawful presence,
turned 26 years old, change of household size, natural or human-caused
disaster, released from Jail or Prison,
Question 11: True or False: Federally recognized American
Indian/Alaskan Native consumers are eligible to apply at ANY time
without regard for enrollment periods.
Answer:
TRUE
Question 12: What are the Open Enrollment/Coverage Effective
Dates?
Answer:
November 1 - December -> January 1
, Question 13: - January 1 - January 31 -> February 1 Does Open
Enrollment apply to Medi-Cal, AI/AN consumers, or consumer with
income 150% or below?
Answer:
No it does not
Question 14: What is QLE?
Answer:
Qualifying Life Events
Question 15: What is the time-frame does SEP usually last?
Answer:
within 60 days
Question 16: Can individuals that are NOT seeking to enroll be
asked about their citizenship or immigration status even when they
are applying for a family member?
Answer:
No the cannot be asked about their citizenship or immigration status.
Question 17: Can undocumented individuals apply for their family
members?
Answer:
Yes they can. Proof of immigration status is only required for persons seeking
to enrol in a Covered CA health plan or Medi-Cal.
COMPLETE QUESTIONS AND DETAILED SOLUTIONS
LATEST UPDATE THIS YEAR JUST RELEASED
Question 1: Are Certified Counselors required to complete annual
recertification training and pass an exam?
Answer:
Yes, they are. They are also required to review program updates as they
become available throughout the year.
Question 2: LMS (Learning Management System)
Answer:
Is a database of training and reference materials.
Question 3: What office handles consumer complaints and issues
regarding certified enrollment assistance personnel or their
affiliated organizations?
Answer:
Covered CA Office of Consumer Protection
Question 4: How many languages are the CA Online Voter
Registration in?
Answer:
10 languages (english, spanish, hindi, chinese, japanese, khmer, korean,
tagalog, thai, vietnamese)
,Question 5: Are you able to complete voter registration application
for the consumer?
Answer:
NO YOU ARE NOT; the consumer will be mailed a voter registration card.
Question 6: A consumer wants to register to vote while enrolling
in-person for health coverage, and there is internet available for
them to use. What should you do?
Answer:
Select the "Yes", open the online voter registration website option in the online
application to access the Secretarty of State's website. Select the registration
form in the consumer's preferred language if it is offered. Also, inform the
consumer that answers to the online voter registration form may be filled out in
private.
Question 7: A Certified Counselor is working with a consumer for
any reason other than to submit an application, renewal, or change
of address but the consumer specifically asks about voter
registration options through Covered CA. -True or False- The
Certified Counselor should inform the consumer about the voter
registration options.
Answer:
True
Question 8: What are Mixed Households?
Answer:
A situation where members of the same family are eligible for different types of
health coverage.
,Question 9: True or False: Consumers with income 150% or below
the FPL (Federal Poverty Level) are NOT qualified to enroll or
change plans at any time throughout the year.
Answer:
FALSE: Consumers are allowed to enroll at any time IF they have an income
below the FPL
Question 10: What are qualifying life events to be able to enroll
during the SEP (Special Enrollment Period)?
Answer:
Qualifying life events include: getting married, having a baby, received in
Foster Care or adopting, losing other health coverage or on the verge of losing
health care coverage, moved to/or within CA, DA or Spousal Abandonment,
Returned from Active Military Service, gained citizenship or lawful presence,
turned 26 years old, change of household size, natural or human-caused
disaster, released from Jail or Prison,
Question 11: True or False: Federally recognized American
Indian/Alaskan Native consumers are eligible to apply at ANY time
without regard for enrollment periods.
Answer:
TRUE
Question 12: What are the Open Enrollment/Coverage Effective
Dates?
Answer:
November 1 - December -> January 1
, Question 13: - January 1 - January 31 -> February 1 Does Open
Enrollment apply to Medi-Cal, AI/AN consumers, or consumer with
income 150% or below?
Answer:
No it does not
Question 14: What is QLE?
Answer:
Qualifying Life Events
Question 15: What is the time-frame does SEP usually last?
Answer:
within 60 days
Question 16: Can individuals that are NOT seeking to enroll be
asked about their citizenship or immigration status even when they
are applying for a family member?
Answer:
No the cannot be asked about their citizenship or immigration status.
Question 17: Can undocumented individuals apply for their family
members?
Answer:
Yes they can. Proof of immigration status is only required for persons seeking
to enrol in a Covered CA health plan or Medi-Cal.
