2 - B WHAT IS ADJUSTING?, ASK AN ADJUSTER
QUIZZES WITH ACTUAL RIGHT ANSWERS .
Define: Claimant - correct Answers -A person or entity that requests indemnification for losses under the
terms of an insurance policy
Define: Adjuster - correct Answers -Person who investigates, evaluates, and negotiates claims arising
under insurance contracts
Define: Adjusting - correct Answers -The process of comparing a claimant's losses to the promises made
in an insurance policy
Define: Staff adjuster - correct Answers -Salaried employee of an adjuster
Define: Independent adjuster - correct Answers -Self-employed, contracts with insurers or bureaus, paid
by schedule, or time + expense
Define: Public adjuster - correct Answers -Hired by the insured, usually paid commission
Define: Emergency adjuster - correct Answers -Temporarily licensed to service the many claims arising
from catastrophes
After Jerry pulled the fire alarm, the indoor sprinkler system came on and flooded the offices at Elliot
Designs, causing thousands of dollars in damage. Elliot Designs filed a claim with KLM Insurance, who
dispatched Chrystal to investigate and process the claim. Who is the claimant in this scenario?
A. KLM Insurance
B. Jerry
C. Chrystal
D. Elliot Designs - correct Answers -D. Elliot Designs
1
,After a storm demolished Greg's house, his insurance company sent an adjuster out to adjust his claim.
After investigating Greg's claim, the adjuster offered him a settlement which Greg felt was too low. Not
knowing much about property insurance, Greg wans a second opinion to make sure he is receiving what
he deserves. Who might Greg hire to help him with negotiating a fair settlement?
A. An independent adjuster
B. An insurance adjuster
C. A staff adjuster
D. A public adjuster - correct Answers -D. A public adjuster
A severe storm rages through Oklahoma City, with tornados causing multiple square miles worth of
damage. All the licensed adjusters in the area are already occupied or deployed to the scene. Who can the
insurance commissioner look to for temporary help resolving the rest of the claims from this storm?
A. Staff adjusters
B. Emergency adjusters
C. Independent adjusters
D. Public adjusters - correct Answers -B. Emergency adjusters
What is the title of the insurance professional who processes claims for compensation?
A. Insurance adjuster
B. Insurance salesman
C. Insurance broker
D. Insurance agent - correct Answers -A. Insurance adjuster
Jane is a salaried employee of XYZ Insurance. Working out of a regional office, Jane is sent to deal with
some of the most difficult claims in her area. What kind of adjuster is Jane?
A. Emergency adjuster
B. Public adjuster
2
, C. Staff adjuster
D. Independent adjuster - correct Answers -C. Staff adjuster
What kind of adjuster represents the insured rather than the insurer?
A. Public adjuster
B. Emergency adjuster
C. Independent adjuster
D. Staff adjuster - correct Answers -A. Public adjuster
What do you call a self-employed adjuster who works as a contractor for insurers or claims-handling
companies?
A. Public adjuster
B. Emergency adjuster
C. Independent adjuster
D. Staff adjuster - correct Answers -C. Independent adjuster
Define: Fiduciary agent - correct Answers -The adjuster acts on behalf of principal and must protect the
principal's interests
Define: The power to bind - correct Answers -The principal may have to honor the adjuster's decisions,
even when made in error
Define: Report to the principal - correct Answers -The adjuster must give the principal detailed
information on how each claim is going
What are the 3 types of adjuster reports? - correct Answers -Preliminary
Interim
Final
3
QUIZZES WITH ACTUAL RIGHT ANSWERS .
Define: Claimant - correct Answers -A person or entity that requests indemnification for losses under the
terms of an insurance policy
Define: Adjuster - correct Answers -Person who investigates, evaluates, and negotiates claims arising
under insurance contracts
Define: Adjusting - correct Answers -The process of comparing a claimant's losses to the promises made
in an insurance policy
Define: Staff adjuster - correct Answers -Salaried employee of an adjuster
Define: Independent adjuster - correct Answers -Self-employed, contracts with insurers or bureaus, paid
by schedule, or time + expense
Define: Public adjuster - correct Answers -Hired by the insured, usually paid commission
Define: Emergency adjuster - correct Answers -Temporarily licensed to service the many claims arising
from catastrophes
After Jerry pulled the fire alarm, the indoor sprinkler system came on and flooded the offices at Elliot
Designs, causing thousands of dollars in damage. Elliot Designs filed a claim with KLM Insurance, who
dispatched Chrystal to investigate and process the claim. Who is the claimant in this scenario?
A. KLM Insurance
B. Jerry
C. Chrystal
D. Elliot Designs - correct Answers -D. Elliot Designs
1
,After a storm demolished Greg's house, his insurance company sent an adjuster out to adjust his claim.
After investigating Greg's claim, the adjuster offered him a settlement which Greg felt was too low. Not
knowing much about property insurance, Greg wans a second opinion to make sure he is receiving what
he deserves. Who might Greg hire to help him with negotiating a fair settlement?
A. An independent adjuster
B. An insurance adjuster
C. A staff adjuster
D. A public adjuster - correct Answers -D. A public adjuster
A severe storm rages through Oklahoma City, with tornados causing multiple square miles worth of
damage. All the licensed adjusters in the area are already occupied or deployed to the scene. Who can the
insurance commissioner look to for temporary help resolving the rest of the claims from this storm?
A. Staff adjusters
B. Emergency adjusters
C. Independent adjusters
D. Public adjusters - correct Answers -B. Emergency adjusters
What is the title of the insurance professional who processes claims for compensation?
A. Insurance adjuster
B. Insurance salesman
C. Insurance broker
D. Insurance agent - correct Answers -A. Insurance adjuster
Jane is a salaried employee of XYZ Insurance. Working out of a regional office, Jane is sent to deal with
some of the most difficult claims in her area. What kind of adjuster is Jane?
A. Emergency adjuster
B. Public adjuster
2
, C. Staff adjuster
D. Independent adjuster - correct Answers -C. Staff adjuster
What kind of adjuster represents the insured rather than the insurer?
A. Public adjuster
B. Emergency adjuster
C. Independent adjuster
D. Staff adjuster - correct Answers -A. Public adjuster
What do you call a self-employed adjuster who works as a contractor for insurers or claims-handling
companies?
A. Public adjuster
B. Emergency adjuster
C. Independent adjuster
D. Staff adjuster - correct Answers -C. Independent adjuster
Define: Fiduciary agent - correct Answers -The adjuster acts on behalf of principal and must protect the
principal's interests
Define: The power to bind - correct Answers -The principal may have to honor the adjuster's decisions,
even when made in error
Define: Report to the principal - correct Answers -The adjuster must give the principal detailed
information on how each claim is going
What are the 3 types of adjuster reports? - correct Answers -Preliminary
Interim
Final
3
